strongconfidentYOU

Strong Confident You - That is what we are about!

Las Vegas, Nevada 93268 Sales On Etsy since 2012

5 out of 5 stars (15322)

strongconfidentYOU

Strong Confident You - That is what we are about!

Las Vegas, Nevada | 93268 Sales

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Ilona

Contact shop owner

Ilona

Announcement    Welcome to Strong Confident YOU!

At SCY we are all about having fun and loving what we do and it shows in our products and customer service. If you have any questions or just want to say hi, drop us an Etsy message and we'll be happy to chat. Do not forget to check your Etsy messages frequently in case we do have a question we need to discuss with you ;-)

For additional info on shop and shipping policies and much more visit the Shop Policies Section.

XOXO
SCY


Please also visit our bridal apparel shop BrideAndEntourage and our
HeartYourTees shop for affordable and fun tees.

Announcement

Last updated on Aug 7, 2019

Welcome to Strong Confident YOU!

At SCY we are all about having fun and loving what we do and it shows in our products and customer service. If you have any questions or just want to say hi, drop us an Etsy message and we'll be happy to chat. Do not forget to check your Etsy messages frequently in case we do have a question we need to discuss with you ;-)

For additional info on shop and shipping policies and much more visit the Shop Policies Section.

XOXO
SCY


Please also visit our bridal apparel shop BrideAndEntourage and our
HeartYourTees shop for affordable and fun tees.

Reviews

Average item review
5 out of 5 stars
(15322)
See reviews that mention:
quality 1175 shipping 1586 customer service 787

Shop policies

Last updated on January 15, 2019
Welcome to StrongConfidentYou.
If you enjoy fabulously comfy and oh so cute exercise/lounge clothing then you have come to the right place!
Please find many questions answered in our shop and shipping policies.
Enjoy Browsing!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
CANCELLATIONS:

We do not accept any cancellations once the order is placed, we might start working on your order already. The only exceptions are unforeseen events for pregnancy related sayings.

EXCHANGES:

We do accept exchanges in certain cases. Please read the following carefully for more information.

DO NOT SEND A SHIRT BACK TO US WITHOUT OUR OK TO DO SO!! Packages returned to us without prior authorization will not be opened, you will receive a listing you can purchase within 5 business days to have the package send back to you.
If you forgot to use the measurement charts provided in the listings and you need your item in a different size, we might be able to accommodate an exchange for the same product (color, writing) as long as the product is not personalized (writing, writing color or special shirt color) or a holiday specific shirt. We must be contacted within 5 business days of the item being marked delivered by the USPS. Once you receive our authorization to send an item back you will need to do so within 5 business days. We recommend that you purchase tracking with your return. Once we receive the returned shirt in new, unworn, unwashed, no perfume, no smoke, undamaged etc. condition, we will send you a link to purchase re-shipping. Should we consider the shirt nonreturnable because it does not fulfill above mentioned conditions, we can send it back to you, however, you will also have to pay for shipping within 5 business days again. If you fail to do so, we will donate the shirt. So please make sure that the shirt is in perfect condition before you consider an exchange.

HOLIDAY THEMED ITEMS and SALE ITEMS:

All seasonal items and sale items are non exchangeable at any time.

REFUNDS and OOPSIES

If we made a mistake, we apologize and we will work diligently with you to get the correct product to you as soon as possible. However we are unable to refund you for the order or any shipping charges, even if your event has passed. We cannot urge you enough to order in plenty of time to account for any human error.
Please inspect your package immediately after receipt. If the outer packaging is damaged and it looks like your order might be damaged or stained as well, please do not open the package but go to your local post office with it to file a claim.

In order to claim a replacement from us, follow these steps:

1) Send us a very clear picture of the damaged or wrongly sent item within 3 business days after receiving your package. After 3 business days we can no longer send out a replacement since the item could have been worn, washed and damaged in the process, no exceptions!

2) Once we review the pictures, we will ask for further information if needed, ask you to return the item(s) in question within 5 business days (before sending a new one) or just send out a new one if there are no questions.
Please do not request a replacement for items that have clearly been damaged by opening the package with scissors or have a stain that is so obvious, that it would not have been overlooked by our production/packaging team. We can identify damages quite well and it is not in our interest to refuse a replacement if we are at fault, but we will not replace products that have been damaged after they left our shop.


PRESS MARKS ON PRODUCTS:

Our production process often involves a professional grade heat press which can leave a mark or line where the shirt has been pressed. This is a completely normal result of the professional process we use and we do not replace items or return them due to this.

COLOR VARIATIONS:

Even though we try our best to provide a picture that is as close as possible to the original, some shirt and writing colors might look a little different on your screen than it does on ours. This can happen and is no reason to claim a replacement or refund.
Payment
We accept Paypal, as well as all major credit cards and Etsy gift cards. All payments need to be received before we start working on your fabulous goodies.
For privacy and security reasons we do not have access to your payment information. If you wish to add to or upgrade your order, you will receive a link to a listing via the Etsy messaging system which you would have to purchase since we cannot charge your credit card.
Shipping
IMPORTANT NOTE:

Please make sure to CHECK YOUR ETSY MESSAGES FREQUENTLY after you placed an order until you receive your package in case we have a question regarding your order! Do NOT email us, we cannot reply to email messages. The use of the Etsy messaging system is very easy and convenient and you can always expect a timely reply during business days/hours. Our business hours are normally Mon-Fri 8:30am - 5pm CST.

TURN-AROUND TIME:

Our current processing time is about 5 business days, however, during pre-holiday seasons it can take a few days longer. Even though we do our best to ship your order as fast as possible, please keep in mind that the "scheduled to ship" date on your order receipt is only an estimate not a binding date.
Please always read our shop announcements to see deadlines for holiday shirts, in order to receive them in time.
Should you order after the listed dates and you did not message us we will send the orders out with the shipping method you paid for, even though they might not arrive in time for the specific holiday.

Important: If you have a NEED-BY-DATE, please put it in the notes to seller at time of purchase and we will do everything in our power to get your goodies out on time. "Asap" does not expedite the processing time for your order.

SHIPPING:

If you wish to upgrade shipping or purchase shipping insurance, please message us immediately, since your package might be ready to ship earlier, and we will send you a link to purchase the upgrade or insurance.

Most of our packages are shipped with USPS First Class.

Shipping times within the US according to USPS information (not including processing times):

First Class: 2-5 business days
Priority Mail: 2-3 business days
Express Mail: 1-2 business days

Due to time restraints we do not always send a tracking number, however, feel free to message us and we will gladly send it to you.

Shipping internationally with USPS (not including processing times):

First Class: Varies by destination, please inquire via Etsy message
Priority Mail: 6 - 10 business days to many major markets
Express Mail: 3 - 5 business days to many major markets

Any VAT, taxes, duties or any other fees are the customer's responsibility. Do not purchase internationally if you are not ready to pay any additional fees which might be charged according to your country's regulations.
If you fail to pay fees charged to receive your package your merchandise might be discarded after a while. We do not accept returned packages from other countries.

LIABILITY:

We cannot be held responsible for any lost, damaged or delayed packages once they leave our shop. You do have the option to purchase insurance (see "SHIPPING"). All shipping information is to our best knowledge and according to the information available from the USPS website. We cannot guarantee it.

INCORRECT/INCOMPLETE INPUT OF SHIPPING ADDRESS:

If you entered a wrong shipping address when ordering or you forgot to note your apt. no. at checkout and you contact us immediately after placing the order via Etsy messaging, our customer service will do their best to inform the shipping team about the changes. We will do our best to accommodate that change, however we cannot guarantee it.

We are not responsible for any inconvenience, lost package, delays or extra charges that might apply for you to get the package to the new address. We really do our best to honor a change of address request but we need to trust our customers to know their correct address and input it correctly in the checkout process. If a package is returned to us, we will send you a link to purchase re-shipping to the correct address. If you fail to do so within 5 business days after we informed you about the returned package, your item/s will be donated to a charitable cause. Please make sure to double check your address including apartment number if applicable and your zip code.
Additional policies and FAQs
CARE INSTRUCTIONS:

You should always follow the care instructions in the garment, however, we in addition recommend to turn your goodies inside out.
Remove all bows before washing.

RAW EDGE (SWEAT)SHIRTS :

Since the neck is cut by us in house, the opening of the neck cutout can vary from one sweatshirt to the next. Yay for handmade <3

VARIATION IN SHIRT COLORS:

While we do our best to make sure that the colors of shirts match if there is a group order of the same shirt style and color, we cannot guarantee this since we have to rely on our suppliers who sometimes dye shirts in different batches and therefore they can vary slightly in shade and tone of a specific color.
Also note that the shirt color can be slightly different, depending lighting, your monitor settings and other factors. This is no reason for a return or refund.

NO ORDER DETAILS:

If you do not select options from the drop down menu or put them in the notes at checkout, you will receive the color combo seen in the first picture of each listing.

NEED BY DATE THAT REQUIRES EXPEDITED SHIPPING

If you purchased a listing with a need-by date which cannot be met with the shipping method you paid for, we will send you a listing to purchase upgraded shipping the same day. Should you not get back to us until 4 pm CT that same day, we will ship your order with the shipping method you paid for.

WHOLESALE:

Please contact us for wholesale inquiries =)

ORDERS OF LARGER QUANTITY:

If you are interested in a group purchase (5 or more of the same item for marathon running groups, charity walks, etc.) then please message me for additional info.

SIZING INFORMATION:

We pull all measurement charts from the manufacturer of the items.
Variations anywhere from 0.5 to 1.5 inches when the garment is laying flat are acceptable within manufacturer guidelines.

Any sizing advice we give you through messaging is purely based on previous experience and the information you provide about yourself to us. We cannot guarantee that the size we recommend will be the one that fits you best.

PHOTOGRAPHING CUSTOM ORDERS:

I reserve the right to photograph and sell all custom designs purchased in my shop unless you explicitly tell me that you do not want this.