strumpfkunst

Need home, will cuddle - sock critters by Strumpfkunst

Hamburg, Germany

strumpfkunst is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

strumpfkunst is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on March 3, 2011
♥♥♥ ABOUT ME ♥♥♥

My name is Gila, I am 34 years old and living in Hamburg, Germany. I am originally German, but have lived in the States and most recently in the Netherlands - but it is nice to be back home, where my family and friends are closer.

Sock critters happened by chance, and they have gotten me hooked. Their different personalities, colors and cute faces captivate me, and I hope to find good homes for them all.

Accepted payment methods

Paypal
Returns and exchanges
♥♥♥ RETURNS ♥♥♥

I try to describe the items as accurately as possible, and place clear pictures in my listings. I therefore trust that the received item will meet your expectations, and cannot offer a returns policy.

Nevertheless, I do appreciate you getting in touch if you are unhappy with the item for any reason. I am sure we will be able to work out a solution.
Payment
♥♥♥ PAYMENT ♥♥♥

Since I am located in Germany, payment is easiest and fastest with PayPal. Please try to transfer the funds in a timely manner after purchase, so that I can send the product out to you as soon as possible.

If you are located in Europe, payment by bank transfer is also possible. Please bear in mind that this will take a lot longer - nevertheless, I will be happy to send you my bank details if you give me a shout.
Shipping
♥♥♥ SHIPPING ♥♥♥

Thanks to the post office, everything is shipped airmail nowadays. That means that your order will usually get to you within 1-3 weeks after being mailed, no matter where you are.

As for the process - the package goes to a central point in Hamburg, where the stamp is added. It is then forwarded to Frankfurt, where it leaves the country, going to your country's central entry point. From there, it is forwarded to your actual state and home address. It all has to do with efficiency and terror precautions, I've been told.

But - that also means that things can get delayed in between. I have had wayward sock critters take 2 - 2 1/2 weeks under extreme circumstances, probably taking a short vacation on Hawaii on the way. I will always contact you in between to see how we can resolve that situation.

Shipping does not include insurance, and I cannot be held responsible for items lost in transit - nevertheless, if this ever does occur, I am sure we will find a solution.
If you would like to use insured shipping, please contact me so I can request the appropriate prices.

Items will usually ship within 2-5 days after payment has been received - since the critters take a bath before being shipped due to hygienic reasons, I need to allow for drying time.

♥♥♥ CUSTOMS & DUTIES ♥♥♥

All my critters are sent as a "letter", even the large monkeys. Don't ask me why, but that's their definition of "letter". I will fill out the requisite customs forms as required, and will not mark the package as a gift - but my critters usually fall below the customs level.

If for any reasons duties do occur, these will be for the buyer - but again, I am sure we will work something out.