Accepted payment methods
Returns and exchanges
Additional policies and FAQs
Installation begins after we receive your information. Please understand that the estimated time of completion begins at that point. We would love to get your new site installed as soon as possible so that you can enjoy it. If for any reason you will not have your required information within 48 hours, send us an email to let us know. We will then schedule your time slot as needed.
All clients' time slots are scheduled as they purchase a theme. If you can not provide all information within the 48 hour time frame, you may be rescheduled. We will send you an email if this occurs.
All Wordpress themes are installed by a designer to ensure that clients with little to no experience with WordPress are set up correctly.
You are responsible for adding your content.
Please note that when we install a slideshow, we install up to six images. If you would like more, you will need to add them on your own.
Technical support is via email. We respond to all email requests within 24 hours except for holidays and weekends.
We do not work weekends or holidays. If you purchase a template on Thursday with a 48 hour time of installation, it will most likely be installed on Monday.
When you purchase a template from Sugar Street Studios, you are granted a single use license for that template. You may not install the template on more than one site. Template sharing is not permitted.
Sugar Street Studios is not responsible for any loss of content during installation. This is not something that happens often, and when it does, is 99.9% of the time due to an error on the clients end. Please back up your current template and widgets before we begin.
Sugar Street Studios holds the copyright to all premades and themes. This includes the graphics within them. You are not permitted to use them for any reason.
You may not alter our templates in any way.
You may not re-sell our templates.
You may NOT remove our credit in the footer of our templates.
Please feel free to contact us if you have any questions :)