I only accept PayPal. Payment is due within 24 hours of purchasing via PayPal. Our PayPal account is linked to our sister store "SCARLETTE DOVE" so your invoice will either have the "SCARLETTE DOVE" or "Studio Art Head" name. Feedback will be left once payment has been received. If payment is not received within 5 days of purchase and there has been no attempt of communication on the buyer's behalf the transaction will be cancelled.

I do combine shipping! All items will ship within 2 business days of receiving payment. I do not ship on the weekends. Items will ship regular USPS and will come with delivery confirmation. An e-mail confirmation will be sent via ETSY once your package has shipped.

If you prefer an alternate mail carrier, please e-mail or convo me.

**International orders: items will be shipped via AIRMAIL only, additional charges apply. Unfortunately AIRMAIL does not come with delivery confirmation so I have no way of tracking your package. Refunds will not be given for missing international orders.**

If you would like to return an item please e-mail me immediately. Item(s) must be returned within 10 days and must be in the original condition as it arrived to you.

Meaning, if you purchased a strand of beads they can only be returned if they are still in the strand, un-cut, or taken apart. Same conditions apply to "switchies," they must be returned without puncture tears for the hardware. Refunds will not be given on "special request" items

Items must be returned safely packed, postage paid, WITH delivery confirmation. Refund will be given minus shipping charges when item(s) have been received.

If your item arrives damaged please contact me immediately. I will make every attempt to replace your item or credit you (including shipping).

Special request for artwork require 1/2 non-refundable payment down before artwork is complete and the rest paid in full upon completion.