studioei8ht's Shop Policies
Wellcome to Studio Ei8ht!
I make decorative pillow covers made with designer textiles.
I also welcome custom orders and international shipping,
I do not sell pillow inserts, only the covers. But you can find them online at www.piloh.com , www.pillowflex.com and many more sites.
My pillows are made with professional sewing equipment. I use only high quality materials and invisible zippers for long lasting form and would not twist like envelope back enclosures.
I accept Pay Pal which is a safe and convenient payment method.
If you don't have a Paypal account and don't want to set up one, you can utilize Paypal to just process your credit card, just follow the steps at CHECK OUT and choose -PAY WITH PAYPAL- then, choose -CREDIT CARD PAYMENT- and enter your credit card information
Please note that if you paid by eCheck on PayPal, your order will not ship until the eCheck clears. If you don't have a Paypal account and don't want to set up for one, you do have a choice to utilize Paypal to just process your credit card.
Payments should be sent within 3 days of purchase. If payment hasn’t been received, the transaction will be canceled and the item will be relisted.
All items ship within 2 to 3 days after payment. If you need your order sooner, please let me know and i will ship the package as soon as possible.
I ship to Etsy address.
Studio Ei8ht is not responsible for stolen packages or lost packages, let me know if you need insurance!
Pillow covers are ironed and folded to fit into the boxes prior to shipping, and
they will arrive with folding creases and will need a light ironing before use.
I don't ship to the following countries:
Italy, Mexico, Africa, India, Romania, Indonesia, Malaysia, Philipines, India, and Vietnam.
Studio Ei8ht pillows are sent "gift wrapped". Feel welcome to request a gift note to be added at no extra charge.
Pillows will be shipped within 2 to 3 days of receiving payment.
Refunds and Exchanges
ALL SALES ARE FINAL
All pillows are hand crafted to meet your quality expectations.
If for any reason you are dissatisfied with your purchase, please contact me with your concerns as soon as possible, I will try my best to make your purchase a positive experience for both of us. Please read the item's descriptions before purchase.
Every item will be carefully inspected for possible material defects prior to shipping.
Returns will be accepted only for zipper defects and they will be accepted within 3 days from customer's receiving date, the item has to be returned on its original condition within 7 days since defect has been reported.
Custom and Special orders are non returnable and non refundable.
If you are unsure of the materials or colors, you can request a fabric swatch.
Additional Policies and FAQs
Handmade pillows are individually hand crafted and no two are identical, any discrepancy in appearance should be considered inherent in the manufacturing of handmade products.
Last Updated April 12, 2013