There are currently delivery delays due to COVID-19 - Australian orders are sent with Australia post and may take an additional 2-3 business days or more. Express Post Australian orders are still the fastest delivery service but may not arrive next business day (could take 2-5 business days). International orders are sent with tracking and delivery may take up to 2-5 weeks. The time frames provided are an estimate only and will depend on each country's lock down status and customs. Feel free to send me a message if you'd like to double-check your country's delivery time frame.

► Prints are carefully packaged with a stiff backing board in an acid-free clear sleeve and shipped flat in a rigid mailer. Extra Large prints (A2, A1, 20x20", 30x30" sizes) are rolled and shipped in a sturdy mailing tube.
► Processing time (Extra Large prints): please allow an additional 5-7 business days as these are made to order at a local fine art printing company.
► Processing time (all other items): items will be packed and ready to be shipped in 2-3 business days.
► Cards and small prints (8x10", A4 sizes) will be shipped as a letter with no tracking. Tea Towels, Totes and Larger prints (12x12", 11x14", A3+ sizes) will be shipped as parcel post with tracking.
► All items are shipped via Australia Post.

► Cards are shipped as Airmail with no tracking. Please get in touch for a quote if you require tracking.
► All other items are shipped with tracking via Australia Post International Standard Parcel.
► Customers are responsible for any customs and import taxes that may apply.

► Within Australia: Once shipped, most items are delivered within 2-7 business days depending on your location. Please select Express Post for faster delivery (next day delivery is not guaranteed with covid delays and can take 2-5 business days).
► International Shipping (outside Australia): Once shipped, most items are delivered within 2-3 weeks depending on your location. Due to covid delays, items can take up to 5 weeks depending on your location.
► All delivery times are estimates provided by Australia Post.

► Returns: Unfortunately we do not accept returns unless the item arrives damaged.
► Damaged Order: If your item arrives damaged during transit please email Vickie a photo of the damaged package at hellostudiokaka@gmail.com within 5 days of delivery.
► Commissions & Personalised Orders: Due to the nature of these items, unless they arrive damaged, we cannot accept returns.
► Missing Item: Please contact me if your item has not turned up within the estimated time frame. It is rare for an item to go missing and they generally do turn up but please contact me and I'll do what I can!

Shipping times leading up to Christmas can take a bit longer. Please place your orders as soon as possible to ensure you get your package in time.

Australian Orders (except WA + NT), last orders by:
► Regular Post - 11 Dec midnight AEST (by 1 Dec for large prints*)
► Express Post - 15 Dec midnight AEST (by 8 Dec for large prints*)

Australian Orders (WA + NT), last orders by:
► Regular Post - 5 Dec midnight AEST (by 28 Nov for large prints*)
► Express Post - 12 Dec midnight AEST (by 4 Dec for large prints*)

International Orders, last orders by:
► Card only orders (no tracking) - 15 Nov midnight AEST
► All other items (includes tracking) - 22 Nov midnight AEST (by 15 Dec for large prints*)

* Large prints: A2, A1, 20x20", 30x30" sizes