StudioLiscious

We make every effort to represent our products accurately thru our photos and item descriptions - however if you are not happy with your purchase please let us know within 7 days of receipt of shipment. Any returns or order cancellations must be authorized by us and returned items must arrive back to us in original condition (unused and undamaged). Returns and order cancellations may be subject to a 10% or $5 (whichever is less) processing/re-stocking fee.

Shipping charges are not refundable and any refunds on returns will be minus either the shipping charge on the order or the ACTUAL shipping cost to us, if it is higher than the shipping charge on the order. Return shipping costs are the responsibility of the buyer. For exchanges requested by the customer, the customer will be responsible for any additional shipping charges involved in both returning the original item and re-shipment of the exchange item.

Custom orders and Sale/Clearance items are final sale. Returns on made-to-order items are considered on a case by case basis - please contact us to discuss options.

We accept payment by all payment methods currently offered through the Etsy website.

Taxes:
Customers with a shipping address within Canada will be charged current provincial and federal sales tax rates, as is required by law.
All customers with a shipping address outside of Canada will not be charged tax by Studio Liscious BUT may be charged tax and/or duty by Etsy depending on current tax requirements in your country or state.
***NOTE: The buyer is responsible for any additional fees (taxes/duties) that may be charged by customs in their country. Purchases shipped to the USA or Mexico are exempt of duty (but not necessarily tax) since they are protected under the North American Free Trade Agreement.

We ship worldwide, primarily with Canada Post and the international postal service, and occasionally with Fedex or UPS within Canada and the US. In order to keep shipping charges as reasonable as possible most of our items are shipped without tracking or delivery confirmation (unless otherwise noted in the listing description). Although delivery times may vary, we have found the postal service to be amazingly reliable in getting packages to their destination. However, in the event of a delivery problem we will make every attempt to help resolve the issue on an individual basis.

Customers who would prefer shipment with tracking can select the shipping upgrade option now available on most of our listings. Where this option is not available please message us to inquire.

We ship to the 'ship to' address listed on your Etsy order. When placing your order please make sure the shipping address is listed correctly, as we cannot take responsibility for delivery issues that arise due to address errors.

US shipping rates apply to the contiguous 48 states only. US customers located in Alaska and Hawaii please note that there may be an additional shipping surcharge.

We ship items in either a sturdy bubble pack envelope or a cardboard shipping carton, depending on the item(s) to be shipped. All items are carefully packed to protect them from being damaged in shipping. In the rare event of damage occurring please contact us with photos and we'll do our best to help remedy the situation on an individual basis.

All shipments are clearly labelled with computer-generated customs requirements and shipping addresses. Our shipping charges DO NOT include any potential Customs fees that may be assessed by the Customs department of your country.

All images, text, artwork and designs are copyrighted by Liscious Inc.