StudioMucci

Studio Mucci

LA, California

StudioMucci is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

StudioMucci is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on November 14, 2015
Studio Mucci is a design firm based on the idea that we can all bring a sense of dreamlike whimsy into the everyday. And joy, excitement and inspiration is exactly what we strive to communicate through our colorful collection, ranging from outspoken statement tees to colorful, shimmering and sparkling garlands, piñatas and other party accoutrements.

Studio Mucci was founded by Amina Mucciolo, a self-described artist, designer, Cali girl, animal lover, creative force,vegetarian, pink-aholic, tassel fairy and potty mouth, Together with her husband/business partner Salvatore, she creates jubilant handmade goods that remind everyone to find a reason to celebrate.

We now offer FREE SHIPPING on all U.S. orders FOREVER!!! AND All Predesigned tassel garlands are now ready to ship!! (Custom garlands and all other decor will be shipped 2 weeks from the purchase date)

If you would like to customize or make slight changes to any of our preexisting designs, please send us an Etsy message.

Are you waiting on a reply? Our current office hours are MONDAY-FRIDAY 9AM to 5pm PST. We will get back to everyone ASAP in the order that their message was received. If it is urgent, please email us at the address below. We try answer each message within about 24 hours of receiving it, but sometimes we may take up to 72 hours to get back to you, especially on weekends.

If you are having a time sensitive issue (emergency), please email Salvatore directly with “tassel emergency” as your subject to SALVATORE [!at] BYSTUDIOMUCCI.COM

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Refunds and exchanges are available until your item ships. If you're anticipating a return, please do not remove items from their original packaging, including cardboard and plastic packaging.

Please also note that we do NOT offer returns on custom items that have been shipped. Also, we love to make you happy, and although our returns options are limited, please feel free to ask us anything. If a return is accepted, items must be returned in a sellable condition. Email us at salvatore [!at] bystudiomucci.com!
Payment
At this time we accept paypal for purchases and direct credit card purchases through etsy.

After we receive payment we will be sending you an order confirmation. If you do not receive this message and are concerned please write us. So be sure to check your inbox and junkmail for the order confirmation, thanks!

HOW PAYPAL WORKS:

PayPal is a commonly accepted method of payment with Etsy sellers. Here is a brief outline of using PayPal to pay for a purchase on Etsy:

During Checkout, the buyer selects PayPal as the payment method. The buyer is directed to PayPal to complete the payment process. The buyer can either sign in to their PayPal account or may be able to use a credit card without having to register for a PayPal account.

After submitting payment through PayPal, the buyer is directed back to a confirmation page on Etsy. Etsy and PayPal will send the buyer and seller an email receipt about the order.

The seller will see money deposited into their PayPal account. The payment may need to be "confirmed" on the seller's end.

We also accept money orders and other forms of payment. Please inquire for details.
Shipping
*ATTENTION ALL HOLIDAY ORDERS*
All holiday orders placed on or before DECEMBER 6TH, 2015, will be eligible for our FREE SHIPPING! Any orders placed between December 7-13th will need to purchase PRIORITY or RUSH SHIPPING depending on your location. Please contact us with any shipping questions or if you have a specific date you need your order in-hand! This applies for all domestic shipping.

*Free Shipping does NOT include ornaments, piñatas or confetti balloons!

All INTERNATIONAL orders must be placed before December 6th to guarantee arrival for Christmas of NYE! International Rush Shipping is available upon request.

PLEASE REMEMBER all shipping couriers, including USPS, have longer shipping times due to high volume during the holiday season!

Shipping Deadlines:
December 6th – Cut-off for all Free Shipping on Christmas NYE orders
December 13th – Cut-off for all Priority/Rush Shipping on Christmas NYE orders
*Any orders placed after December 14th are NOT guaranteed for delivery before Christmas or NYE.

In general we use USPS for all items, First Class shipping for both domestic (2-5 days shipping time) and international addresses (2-3 week shipping time). It is YOUR RESPONSIBILITY to contact us if you require an item by a deadline or to determine shipping times.

ADDITIONALLY, if you have multiple orders, we MAY choose to combine them to save on shipping costs. Please specify if you'd like the items shipped individually, or if it's a gift.

If YOU'RE PLANNING AN EVENT, please message us, so you will receive your item in time.

You are responsible for all local customs, VAT, and sales taxes on items. We cannot anticipate local taxes and fees globally. If you're unsure about this, you can contact your local post office for information about parcels from the US.

Australia has no additional customs or tax fees from the US in purchase amounts of less than $1,000.

If your item gets returned to us due to buyer error the buyer is responsible for purchasing additional shipping to have the item shipped to a new address and if you choose not to reship the item, you may not be eligible for a refund. If you make an error on your shipping address, we cannot refund you.
Additional policies and FAQs
RUSH ORDERS

*ATTENTION ALL HOLIDAY ORDERS*
All holiday orders placed on or before DECEMBER 6TH, 2015, will be eligible for our FREE SHIPPING! Any orders placed between December 7-13th will need to purchase PRIORITY or RUSH SHIPPING depending on your location. Please contact us with any shipping questions or if you have a specific date you need your order in-hand! This applies for all domestic shipping.

*Free Shipping does NOT include ornaments, piñatas or confetti balloons!

All INTERNATIONAL orders must be placed before December 6th to guarantee arrival for Christmas of NYE! International Rush Shipping is available upon request.

PLEASE REMEMBER all shipping couriers, including USPS, have longer shipping times due to high volume during the holiday season!

Shipping Deadlines:
December 6th – Cut-off for all Free Shipping on Christmas NYE orders
December 13th – Cut-off for all Priority/Rush Shipping on Christmas NYE orders
*Any orders placed after December 14th are NOT guaranteed for delivery before Christmas or NYE.

We gladly accept rush orders and generally can meet any deadline. However, we begin work on rush orders immediately, and unless we cannot meet your deadline they are final sale and cannot be cancelled or refunded once they are placed.

We love to make you happy, and although our returns options are limited, please feel free to ask us anything. Email us at salvatore [!at] bystudiomucci.com!