SublimeDzign

Refunds and exchanges will be handled on an individual basis.

Payment is accepted through PayPal only. Payment must be received within 5 business days of the date the order was placed. If payment is not received when order is placed, I will send a reminder email 24 hours, 72 hours and the morning of the 5th business day after the order was placed. If payment is not received by end of business on the 5th day, and the buyer and myself have not agreed upon other arrangements, the sale will be canceled.

If you would like to work a trade in lieu of payment, please contact me prior to submitting an order. Trades will be handled on an individual basis.

All items will be shipped 1-3 business days after payment is received. If I will be unavailable for longer than 3 business days, I will post a shop announcement or send the buyer an email with the expected date of shipment.

DOMESTIC ORDERS:
*Domestic orders under 13oz (excluding jewelry) will be shipped First Class Parcel (2-5 day) with delivery confirmation.
*Domestic orders over 13oz (excluding jewelry) will be shipped Priority Mail (2-3 day) with delivery confirmation.
*Jewelry orders will be shipped Priority Mail (2-3 day) with insurance and delivery confirmation.

EXPEDITE SHIPPING:
*If you would like your item shipped faster (i.e. Priority Mail, Express Mail, etc.) just let me know and I will send you a PayPal invoice for the additional shipping fee.

INTERNATIONAL ORDERS:
*International orders under 13oz (excluding jewelry) will be shipped First Class International Mail.
*If you are internationally based and would like to purchase an item over 13oz or a jewelry item, please contact me for a shipping rate (varies by country). If you accept the shipping rate, then I will revise the listing to reflect the new shipping rate and put a reserve on it for you. Once the reserve is placed on the item, payment must be received within 5 business days. If payment is not received within 5 business days, reservation will be lifted from the item.

Custom Orders:
Custom orders will be completed within 3 weeks of the date order is placed. Once a custom order is placed, I will contact the buyer with a promise date that falls within 3 weeks. Completion time varies upon how many custom orders I have at any given time and complexity of the item ordered.
I will send the buyer an email once the custom order is complete and posted. Custom orders must be purchased within 7 business days after posted, unless the buyer and myself have agreed upon other arrangements. If a custom order is not purchased within 7 days, the custom reservation will be removed and the item will be re-listed as regular inventory.
Custom orders are listed as reserved for the buyer who placed the order. If the order is purchased by someone other than the buyer who placed the order, the sale will be canceled.