SubversiveConstructs

Please be aware when you place an order that all my items are not only hand-made, but MADE TO ORDER. This means I have to take effort to create your order, and as such, I cannot offer refunds on unwanted purchases, ALL SALES ARE FINAL! This means that any purchases you made cannot be cancelled, I only offer an exchange on faulty items.

Because I make all of these pieces myself, from the initial design stage, all the way to the casting and the finishing, I have a very high standard of quality control. If it does happen the piece you have purchased is faulty, please contact me within 7 days of receiving the item, and I'll endeavour to make a replacement item for you. You will be required to send back the faulty item to me (at your own cost), upon receipt I'll send out the replacement (at my cost) to you.

Hopefully this will never happen, but please feel confident that IF you do recieve a faulty item I'll do my utmost best to rectify the situation.

Currently we accept Paypal ONLY as a method of payment.

Unfortunately due to the fact Etsy only accepts postage methods with delivery confirmation as a valid form of postage when an item might go missing, I'm unable to offer international postage without Airsure, which is a form of registered mail. I am not able to send items to countries that the Royal Mail does not currently offer airsure for, so if you wish to order anything, and the item is not being sent to the following countries please contact me for alternative postage options.

European Union Zones*
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia ,Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Spain and Sweden


* Airsure® to European Union destinations is subject to VAT at the standard rate.


Non European Union Zones
Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland


Rest of the World
Australia , Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA

The reason for this is because I have recently had an item "gone missing" in the USA. I then sent out a replacement which had also "gone missing". The customer that bought the item then opened up a dispute and had his money refunded, and I was charged another £14 by Etsy for Chargeback fees. All of this happened because "normal" international signed for does not provide tracking internationally, and Etsy did not recognise it as valid proof the items had been sent. Frustrating, i lost over £70 in postage costs, the sales costs of the items and fees, which is frustrating because I use my Etsy money to buy my materials for my craft projects and can now not buy any untill next month.

I hope you understand, thank you.

FAQ about custom one-off orders
29 October 2013 at 15:57
I get asked a lot if I'm available for doing one-off commission work. Yes I am, but I'd like to explain a few things about the process here.

Sculpting and making the mold of any of my pieces takes time, it can be as little as 6 hours, or as much as 40, depending on the item and the size of the item.
Making the mold can take as long as 1 or 2 days, again, depending on the item.
The costs of the sculpting material, mold rubber and casting material are added to the total initial cost of the item.

So, with that in mind the quote will consist of my hourly rate times the hours worked on the master&mold plus the costs of the materials.

The most commonly asked question I get after I have quoted on a custom one-off commission is the following:

Why are you charging so much for my one-off item when similar pieces in your shop are priced at a fraction of the price?

The answer is simple. I produce my pieces in runs, some as little as 50, others as large as 200. The initial costs of creating the pieces is spread out over all the pieces of the run, lowering the cost of each piece significantly - which in turn affects the retail price. If you request a one-off unique piece it will incur all the initial costs mentioned above into the one item, so will naturally be more expensive than a piece produced in a run.

Answers to other frequently asked questions:

I am not VAT registered because I am not currently required to do so. This may change in the future, depending on the growth of the company.
I do take commission orders from bands and organisations who are in need of small runs of merchandise such as badges or jewellery, depending on my availability to do so.
I currently do not make belt buckles because I lack a vital piece of equipment to do so. I am hoping to be able to invest in said equipment in 2014.