sugarandflour

If an item arrives broken, we are very sorry. We take a great deal of care to package adequately and it makes us so sad when the cookies have accidents. Excessive amounts of packing material are used! Having said that, sometimes things break anyway. The boxes are really at the mercy of the letter carrier.

In the event that we've somehow made an error with your cookies (colors etc), it is only the cookies affected that will be discounted/refunded. The remaining cookies will not be discounted or refunded.

A NOTE ABOUT COLOR BLEEDING: Please know that very dark colors have a tendency to bleed. While there's no way to prevent this, we do our best to minimize it. Cookies with a normal amount of bleeding will NOT be discounted. This includes "shadowing" of polka dots and darkening of monograms.

A BROKEN COOKIE is a cookie that has been broken into two or more pieces. Cracks in the frosting or minor chipping of the cookie is not considered to be a broken cookie. We do not offer refunds or adjustments for cracks or chipping.

Having said all this, PLEASE CONTACT US IF THERE IS A PROBLEM so we can talk. We're nice people and understand sometimes things go awry.

If you are ordering favors for a special event, perhaps you may want to consider ordering a few extra just in case.

Because of the perishability of our cookies we do not accept returns. Returning cookies or refusing delivery will not facilitate a refund.

Our preference for payment is Paypal or direct checkout through Etsy. We do not accept personal checks through the mail. Cash or credit is accepted for local purchases. Payment is due within 24 hours of purchase.

We take a great deal of time and care packaging your cookies to ensure they arrive at your doorstep in the same condition they left our bakery.

We will ship your order USPS Priority Mail (2-3 business days transit) within 2-6 business days of your order being placed and paid for, unless otherwise requested during checkout. If you need your cookies for a specific date, this MUST be made known during checkout. We do not refer back to previous conversations to see when an event date is.

Priority Mail is NOT a guarantee of delivery within 2-3 business days, rather it is an "expected time frame". USPS only guarantees delivery with their overnight service. If you'd like expedited shipping, please message us for a quote.

THE CORRECT ADDRESS MUST BE ENTERED INTO THE SHIPPING FIELD ON THE ETSY ORDER FORM. This is the address we will default to. Putting the correct address in the "note to seller" section will NOT guarantee that your box will be delivered there. We do our best to double check before shipping but putting the address in the correct spot will ensure it gets sent to the right address.

Are you local? Pickup is always a great option. Feel free to message us with any questions. Our bakery is open Tues-Fri 8-5 and Saturdays 8-4.

We are not responsible for shipping delays caused by USPS, incorrect address information, weather or disaster conditions, or for charges incurred for redelivery attempts and/or incorrect address information. WE WILL SHIP TO THE ADDRESS SPECIFIED IN THE SHIPPING FIELD ON THE ETSY ORDER FORM. PLEASE DO NOT CONVO YOUR SHIPPING ADDRESS SEPARATELY - IT MAY NOT MAKE IT ONTO YOUR ORDER. Please make it extremely clear where your box is to be shipped to. Refunds are not available for the cost of cookies or shipping charges if any of these circumstances occur.

We generally ship "special occasion" cookies to arrive 2 days prior to an event unless other arrangements have been made.

Shipping is NOT refundable.

Excess shipping charges are refunded at time of shipping.

Please note that these items do NOT come from an allergy free kitchen. All of our items are prepared with equipment that also processes nuts, wheat, eggs and dairy.

Once received, store your cookies at room temperature away from direct sunlight. Your cookies will stay fresh, if kept covered, for around 2 weeks. You can also freeze your cookies for longer term storage - at least a month. Thaw at room temp. in closed original packaging. Do not refrigerate. Some discoloration may occur after freezing.

We can prepare your order to custom specifications. Color, shapes, and variety are all your choice!

CANCELLATION OF PARTY FAVOR COOKIES MUST BE MADE 10 DAYS PRIOR TO EVENT DATE IN ORDER TO RECEIVE REFUND.