sugarandspiceNOLA's Shop Policies
M-F 9:00 - 2:00
I'm a busy mom of two adorable kids! I create, fill orders, and answer email during studio hours (AKA kids' school hours). I reserve the afternoons and weekends for my husband, kids, family and friends. My current turnaround time is posted in my shop announcement. I try my best to fill all orders in the stated time, but sometimes things happen (kids are sick, school activities, etc.). Thanks for checking out my shop! I truly love what I do!
All items ship within 3 weeks.
Most orders ship via USPS. If you would like upgraded shipping, please let me know before you purchase and I'll do my best to accommodate.
If you would like to add insurance to your order, please let me know BEFORE you buy so I can adjust your listing. I am not responsible for items lost in the mail or postal delays.
Orders are shipped to your Etsy address on file or the address you enter during checkout. Please make sure your address is correct. My labels are printed via Etsy, so this is very important! If your item is returned, I will issue an invoice for the charges to re-ship your order. I am not responsible for address errors and refunds will not be granted for this purpose.
Refunds and Exchanges
Please note that colors may vary slightly from monitor to monitor, therefore your finished product may be darker or lighter than it appears on your screen. Personalized items cannot be returned. Once an order has been processed, I am unable to cancel.
Personalization instructions are given on all items. Please read them carefully. For a three letter monogram it is best to leave me the FULL NAME so the monogram can be arranged correctly. Refunds cannot be given if the initials are not given to me in the order I have requested.
Additional Policies and FAQs
For printed paper work, once your proof is approved, it is sent to my local printer for printing. If information is overlooked or left out and you approved the proof, refunds will not be given. I will work with you and have them "courtesy printed," reprinted at half price. Thank you for understanding as I pay for the printing once your proof is approved.
Last Updated July 11, 2013