Medford, Oregon

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Shop policies

Last updated on May 18, 2022

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Welcome to Sugar Smitten Sweets! My goal is to create the best possible treats for your to share and enjoy!

I know that the key to a good product is quality ingredients. We use high quality Guittard and Girrardelli Chocolate, fresh butter, cream, and pure vanilla. All of our caramel is handmade and your order is ALWAYS shipped out FRESH!

Be assured that all edibles are handmade with the utmost care and concern for health and safety. I am a state certified food handler, and have been working the food industry for years. No worries here!

Sugar Smitten Sweets makes every effort to prevent cross contamination of allergy producing foods (nuts,coconut,corn, etc.) but there is always a slight chance. That being said, if you have an allergy, please let me know and I will make your order on a day when no allergens are being used.

I love to do custom orders, quantities and wholesale! Please contact me for special requests.

Thanks so much for visiting us, and please let me know if there is anything I can do to serve YOU better!

email: heather [!at]

Accepted payment methods

Returns and exchanges
Your 100% satisfaction is my utmost concern. However, since our products are perishable, we do not refund your purchase price, unless the products are ruined upon arrival. Please contact us within 12 hours of receiving shipment.

If something else is found lacking, we are happy to offer a replacement.

Shipping fees are never refunded.
Please pay for your item(s) at time of purchase. If Paypal payment is not received within 72 hrs. of purchase,item(s)will be relisted. Item(s) will not be made or shipped until payment is received.

If a cancellation is needed, please let me know within 24 hrs of purchase and I will gladly refund your money.
I ship USPS 2-3 Day Priority Mail and use flat rate boxes whenever possible. When ordering multiple items, if you are over charged, you will be refunded! All purchases will be shipped within 3-5 business days of payment.

I am in the kitchen baking away, Mon-Fri. However, I will not ship on Fridays or Saturdays because I hate the thought of your treats sitting in a warehouse all day Sunday. Yuck! If you place an order on Tues. or Wed. your order will most likely be shipped on Monday.

During the warmer months of the year, shipping charges may be a bit higher due to the cost of insulated packaging.