UrbanSwazi

I want you to be pleased with your purchase. If, for whatever reason, you are unhappy with your suiteplate, please direct conversation me first.

If you would like a refund, please notify me within three days after you receive your order. Please return the switchplate in its original package in the same condition in which it was received.

You will be responsible for the return shipping postage, and after I receive the returned suiteplate in its original package and condition, I will refund your money via the same form of payment you submitted to place the order MINUS the original shipping and handling charges (if applicable).

If the light switch cover arrives damaged, please direct conversation me. I will instruct you to submit photos and then I will provide you with information how to proceed.

After your order has been shipped, you can generally expect to receive your package (if in the United States) within 5-9 business days. International orders can take up to six weeks to arrive in certain countries. If you do not receive your package, please direct conversation me.

I am happy to accept Visa, MasterCard, Amex and Discover cards via Etsy's Direct Checkout system. I also accept Etsy gift cards.

I happily accept PayPal.

Orders will not be processed until after payment has been received.

Kansas residents will be charged sales tax at the rate of 7.5%

Please contact me if you are experiencing problems with payments going thru the system.

I ship via USPS first class mail from Wichita, Kansas in the United States. The options of Priority Mail and expedited shipping are also available, if needed, for an additional charge.

****PLEASE NOTE**** When ordering THREE (3) OR MORE suiteplates, you MUST select the Priority Mail option.
If you do not automatically select this option, you will receive a message from me requesting the additional money for shipping. I want to make sure that you receive your order in perfect condition. To prevent breakage, I must ship three or more suiteplates via Priority Mail.

Orders will not be shipped until full payment has been received.

Items will be shipped in a bubble mailer (unless you order 4 or more suiteplates) . Whenever tracking numbers are provided, I will forward that information to you. Orders within the United States should arrive within 5-9 business days AFTER your order is shipped. In all probability, much sooner. Delivery delays can also occur due to inclement weather and holidays. Suiteplate is not responsible for delivery delays due to weather, holidays and buyers providing an incorrect shipping address.

International orders: Please be aware of your country's VAT and tax laws and customs. You will be responsible for any additional fees or monies to be collected.

FAQs

Q. I see similar designs from other shops on Etsy and the prices are cheaper than yours. Why are your prices so much higher?

A. You get what you pay for.

Q: The switch configuration I'd like is currently out of stock or is not listed, can you please help me?

A: Yes. Please direct conversation me. I will very likely be able, and more than happy, to fulfill your request.

Q: The image placement on my fabric light switch cover is slightly different from the photo in your shop. Why?

A: The fabric used to make your light switch cover will be exactly as pictured, but because each light switch cover is handcrafted, the cuts on the fabric may slightly vary. I assure you that your light switch cover will still capture the essence of the fabric. If there is a detail that you notice in the display photo that you want incorporated in your personal suiteplate, please message me.

Q: Is it difficult to remove my current switch cover and replace it with an Urban Swazi suiteplate when it arrives.

A: No. All you need is a flat-head screwdriver. All suiteplates come with color coordinated screws and should fit in your standard light switch receptacle. Please verify size before placing your order.
Also, if you live in a rental property, you can store your contractor grade light switch cover in a drawer and pop it back on once you move.

Q: I want an outlet cover to match the suiteplate light switch cover, is that possible?

A; Absolutely. If you do not see the coordinating outlet cover in my shop, please direct conversation me and I will be more than happy to assist you.

Q: What is Made to Order?

A: Made to Order: After the customer places an order for the light switch that they want in the switch configuration they need and I receive notification of the order, I begin to handcraft their suiteplate.

Q: Why does my suiteplate cover feel hard when it's made with fabric.

A: Although high quality fabric is used, longevity of product and ease of cleaning is very important. I use several layers of sealer for protection that hardens the fabric and gives the switchplate a painted appearance.

Q: How easy is it to clean the light switch cover?

A: Easy. All you need is damp cloth, Wet Ones or diaper wipes.

Q: Does the fabric wrap around the entire switchplate?

A: No. The fabric is hand wrapped and folded to cover just to the backside edges of the switchplate. All visible areas of your light switch cover will be wrapped in fabric.

Q: Your shop is really lacking in some design and themes that I want to see. Are you open to suggestions?

A; Yes. Please contact me with suggestions and ideas.

Q: Do you ship internationally?

A: Yes, but only to Canada.

Q: I am hesitant to order because it is just a light switchplate covered with a piece fabric.

A: Go ahead and place an order. You will be amazed by the impact such a small decorative detail can make to your wall and room. Go ahead and order your suiteplate today. After your friends and family see yours, they'll want one, too!