I want you to be pleased with your purchase. If, for whatever reason, you are unhappy with your suiteplate, please direct conversation me first.

If you would like a refund, please notify me within three days after you receive your order. Please return the switchplate in its original package in the same condition in which it was received.

You will be responsible for the return shipping postage, and after I receive the returned suiteplate in its original package and condition, I will refund your money via the same form of payment you submitted to place the order MINUS the original shipping and handling charges (if applicable).

If the light switch cover arrives damaged, please direct conversation me. I will instruct you to submit photos and then I will provide you with information how to proceed.

After your order has been shipped, you can generally expect to receive your package (if in the United States) within 5-9 business days. International orders can take up to six weeks to arrive in certain countries. If you do not receive your package, please direct conversation me.

I am happy to accept Visa, MasterCard, Amex and Discover cards via Etsy's Direct Checkout system. I also accept Etsy gift cards.

I happily accept PayPal.

Orders will not be processed until after payment has been received.

Kansas residents will be charged sales tax at the rate of 7.5%

Please contact me if you are experiencing problems with payments going thru the system.

I ship via USPS first class mail from Wichita, Kansas in the United States. The options of Priority Mail and expedited shipping are also available, if needed, for an additional charge.

****PLEASE NOTE**** When ordering THREE (3) OR MORE suiteplates, you MUST select the Priority Mail option.
If you do not automatically select this option, you will receive a message from me requesting the additional money for shipping. I want to make sure that you receive your order in perfect condition. To prevent breakage, I must ship three or more suiteplates via Priority Mail.

Orders will not be shipped until full payment has been received.

Items will be shipped in a bubble mailer (unless you order 4 or more suiteplates) . Whenever tracking numbers are provided, I will forward that information to you. Orders within the United States should arrive within 5-9 business days AFTER your order is shipped. In all probability, much sooner. Delivery delays can also occur due to inclement weather and holidays. Suiteplate is not responsible for delivery delays due to weather, holidays and buyers providing an incorrect shipping address.

International orders: Please be aware of your country's VAT and tax laws and customs. You will be responsible for any additional fees or monies to be collected.

FAQs

Q. I see similar designs from other shops on Etsy and the prices are cheaper than yours. Why are your prices so much higher?

A. You get what you pay for.

Q: The switch configuration I'd like is currently out of stock or is not listed, can you please help me?

A: Yes. Please direct conversation me. I will very likely be able, and more than happy, to fulfill your request.

Q: The image placement on my fabric light switch cover is slightly different from the photo in your shop. Why?

A: The fabric used to make your light switch cover will be exactly as pictured, but because each light switch cover is handcrafted, the cuts on the fabric may slightly vary. I assure you that your light switch cover will still capture the essence of the fabric. If there is a detail that you notice in the display photo that you want incorporated in your personal suiteplate, please message me.

Q: Is it difficult to remove my current switch cover and replace it with an Urban Swazi suiteplate when it arrives.

A: No. All you need is a flat-head screwdriver. All suiteplates come with color coordinated screws and should fit in your standard light switch receptacle. Please verify size before placing your order.
Also, if you live in a rental property, you can store your contractor grade light switch cover in a drawer and pop it back on once you move.

Q: I want an outlet cover to match the suiteplate light switch cover, is that possible?

A; Absolutely. If you do not see the coordinating outlet cover in my shop, please direct conversation me and I will be more than happy to assist you.

Q: What is Made to Order?

A: Made to Order: After the customer places an order for the light switch that they want in the switch configuration they need and I receive notification of the order, I begin to handcraft their suiteplate.

Q: Why does my suiteplate cover feel hard when it's made with fabric.

A: Although high quality fabric is used, longevity of product and ease of cleaning is very important. I use several layers of sealer for protection that hardens the fabric and gives the switchplate a painted appearance.

Q: How easy is it to clean the light switch cover?

A: Easy. All you need is damp cloth, Wet Ones or diaper wipes.

Q: Does the fabric wrap around the entire switchplate?

A: No. The fabric is hand wrapped and folded to cover just to the backside edges of the switchplate. All visible areas of your light switch cover will be wrapped in fabric.

Q: Your shop is really lacking in some design and themes that I want to see. Are you open to suggestions?

A; Yes. Please contact me with suggestions and ideas.

Q: Do you ship internationally?

A: Yes, but only to Canada.

Q: I am hesitant to order because it is just a light switchplate covered with a piece fabric.

A: Go ahead and place an order. You will be amazed by the impact such a small decorative detail can make to your wall and room. Go ahead and order your suiteplate today. After your friends and family see yours, they'll want one, too!

Privacy Policy of Urban Swazi

Urban Swazi operates the UrbanSwazi.etsy.com website, which provides the PRODUCT.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our PRODUCTS, on the Urban Swazi shop.

If you choose to shop Urban Swazi, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving our customer service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at UrbanSwazi.etsy.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while shopping with Urban Swazi, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you purchase from our shop, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Etsy Marketplace uses these "cookies" to collection information and to improve their Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse their cookies, you may not be able to use some portions of their Service.

For more general information on cookies, please read <a href="https://www.privacypolicyonline.com/what-are-cookies/">"What Are Cookies"

Service Providers

We may employ third-party companies and individuals due to the following reasons:


To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.


We want to inform our shop users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on Etsy's behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Etsy Marketplace may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.