SupplyYourSoul

Please contact me by Etsy convo if you have any concerns about your order. I accept returns on most items, and refund the cost of the item MINUS THE SHIPPING COST I PAID TO SEND IT TO YOU upon it's return to me in it's original condition/packaging. ONCE I CUT CHAIN, LEATHER CORD OR WIRE FROM THE SPOOL IT IS NOT RETURNABLE. THIS IS STANDARD WITHIN THE INDUSTRY.

Cost of original and return shipping is refunded only if an item is defective or an error was made by me.

COMBINING ORDERS - Due to the high volume of orders, it is NOT possible for me to keep track of multiple orders to one person to combine them to refund shipping.

I am not able to do custom requests, either before or after placing an order.

I SHIP TO THE ADDRESS LISTED ON YOUR ETSY ORDER. It is the buyer's responsibility to provide a correct address. If you find after placing an order that the address is incorrect, please cancel the order and re-order with the correct address. I would love to take care of this for you and make your shopping experience easier, but unfortunately Etsy's system does not allow me to make that change when you request it, and with the volume of business I do it can get lost in the shuffle when it's time to print shipping labels.

Orders over $250 will be shipped with "signature required".

CUSTOMS FEES, VAT TAX: For sales outside the US - Be aware you may have to pay Duty, VAT, customs or other fees as designated by your own country's import regulations. You are responsible for paying those fees. They are not part of my shipping fees and I have no control over them. Contact your postal/package carrier service to find out what the fees may be.

I WILL NOT MARK ORDERS AS "GIFTS" ON CUSTOMS FORMS, or in any way alter the actual value of the package being shipped in order to reduce or eliminate VAT/Customs Fees.

PACKING SLIPS/INVOICES: In my efforts to go down a few sizes in my carbon footprint, I do not include a packing slip or invoice with your order. If you need an invoice you can print it from your Purchases listings. But better yet, save it to your hard drive instead of printing it, and you will help save a tree, too!

LOST ITEMS: I will not be responsible for lost or stolen packages that have been scanned as delivered by the post office or UPS. If this happens the first thing you should do is check with family members and neighbors to see if it can be located. If not located then you should call your local post office - they may be able to locate it. If still unsuccessful call USPS at 1-800-222-1811
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
If you feel your package has been stolen, contact your local police and file a stolen mail report. Stealing mail is a federal crime.

SPECIAL REQUESTS - please convo me to discuss BEFORE placing your order, and then include a note to seller when placing the order. I cannot accept message requests after an order is placed.

PRIVACY POLICY: As a member of the online shopping community myself, I care very much about how my own info is treated, and I treat my customer's info in the same manner I would want for my own info. I will not share your personal info (name, address, etc) with anyone. If you request to reserve an item or have a custom order I will identify it with your Etsy username only. I do not have access to your credit card numbers or Paypal information.