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SurfingSilver's Shop Announcement

Now is the time to order for FATHER"S DAY, GRADUATIONS, WEDDINGS & ANNIVERSARIES
SurfingSilver is the inventor of "in your own writing jewelry" and "memorial silver items made from your lost loved ones writing" Remember you saw it here first!
Most of our items are custom made to order, if you have an important deadline or event coming up, check with me before you order to see if I can ship it in time for your special date, but if you are looking for ready to ship, already made items, click this link:
www.etsy.com/shop/SurfingSilver/search?search_query=ready+to+ship&order=...
Thank you for visiting my shop today.
Learn more about fine silver and sterling silver by reading my profile page here:
www.etsy.com/people/surfingsilver?ref=owner_profile_leftnav

Please be sure to ask me about my current lead time if you need your made to order item for a special date.

SurfingSilver's Shop Policies

Welcome

Hi and welcome to my policy page.
You can join me on Facebook be be notified of special promotions here:
http://www.facebook.com/pages/SurfingSilver/282442721016?ref=ts
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International Orders may have duty and custom fees which are the responsibility of the buyer
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DOMESTIC SHIPPING FOR NON RUSH ORDERS

Starting in Dec. 2014 all domestic mail will be sent PRIORITY with INSURANCE
through USPS.

Priority Mail: (2-3 days) Delivery Confirmation is included in this price.

*A note about shipping. The price of your shipping includes handling too: padded envelope, shipping label, tape, boxes, ribbon, paper, ink, gasoline, wages for time it takes to package, print and drive to post office.
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RUSH ORDERS-
If you need an item in a hurry, sometimes I can accommodate you and sometimes I cannot, so be sure to ask before you order. I can't keep delaying open orders because someone needs their item in a hurry, so that means I have to work overtime. Because I have to work over time to fit in a rush order, I have to charge extra for my time. Most Rush fees include two portions of extra fees. One is for my time, the other is for the expedited shipping. Here is my schedule of rush time pay that must be paid in advance:

DOMESTIC RUSH PRICES:

IF you need it sooner than my current lead time there is a $50 rush order fee and $11.00 priority shipping fee (instead of $5.50 shipping)

If you need it express shipped it is $35 shipping fee

I need to know before you order if you need it rushed. Sometimes there are not enough hours in the day to add one more.

INTERNATIONAL RUSH PRICES:

The shipping part of the pricing will be more for international shipping than listed above, you will need to contact me for a quote, I will need the address to where it is shipping to quote you, You will need to let me know if you want PRIORITY shipping
or if you want EXPRESS shipping, International Express shipping is pretty expensive.
>>>Buyer is responsible for duty fees in your country.<<<

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MULTIPLES and DISCOUNTS
Since my work is already highly discounted, and considered wholesale priced, for the custom work that I do, I can not offer discounts. Each item is handmade, and takes a fair amount of time to create. Items made from your images go through a time consuming 13 step process. When double sided it usually means it is a 28 step process!
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FAQ

Q. Why does "Memorial" jewelry cost more than "in your own writing jewelry"
A. Because living people are able to follow directions, use special pens, and re-do to my specifications. Memorial jewelry is from the writing of deceased people. and I have to work with what I have and also usually move words around, it is more time consuming.

Q. Why does "In your own writing" items cost more than other items.
A. Because it is harder to do than the other items.

Q. Why does "from your photo" items cost more than your other items
A. Because it is the most time consuming of all the things that I make.
BTW-I developed this technique myself, along with the Memorial jewelry and the "in your own writing" techniques.
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Contact me if you desire a different chain than the pictured one, or substitute french wires for leverbacks (or vis-versa) I can make adjustments. I can substitute french wires for calligraphy wires, just ask.
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Yes! Aromatherapy necklaces can be worn without aroma inside and look like a regular pendant.
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Any silver piece can be oxidized upon request at no additional charge. Just request this in a note to me upon checkout.
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All items©2009 ©2010 ©2011 ©2012 ©2012 ©2013 SurfingSilver Designs
The artist reserves all reproduction rights. No work may be reproduced in any manner whatsoever without the express written consent of the artist. You have permission to use my shop name and photos of my work to promote my shop in blogs and media for the purpose of promoting my shop or appreciating my art. Pinterest Pins are welcomed and encouraged!
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If you want to know more about fine silver or PMC, check out my profile page.
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If you want to add a jump ring to a cord that is in a knot, it is no cost to add a sterling silver jump ring, just ask in "notes to seller" at time of purchase.
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If you want to know more about me and my co-workers, check out my profile page.

Thanks for taking the time to read my policies!

Payment

I gladly accept Visa, MasterCard, American Express, Discover, ECheck, or regular account payments either through direct check out, or through PayPal. If you are not signed up for PayPal and don't wish to, that is okay because you can enter that sight as a "guest" and pay securely with your credit card or debit card.

TAXES
Since I work out of the State of California, I have to pay your sales tax of 8.5% no matter what state or territory you live in. Our Governor Brown passed a recent law that charges sales tax on all internet sales, to be collected by the seller and paid to the State. I send these taxes in on a monthly basis.

Shipping

DOMESTIC SHIPPING -

Silver items:
Starting in Dec. 2014 all domestic mail will be sent PRIORITY with INSURANCE
through USPS.
Priority Mail: (2-3 days) Delivery Confirmation is included in this price.

Exceptions that will be sent USPS First Class Mail:
Polishing pads
Replacement parts
Repairs
Chains without pendants

*A note about shipping. The price of your shipping includes handling too: padded envelopes, shipping label, tape, boxes, ribbon, paper, ink, gasoline, wages for time it takes to package, print and drive to post office.

PRIORITY MAIL - is 2 -3 day delivery (rather than the normal 3 to 5 day) and is $11.00

EXPRESS MAIL - is supposed to be overnight, but I have found it actually takes 2 days and if you live in a rural area it can take 2 to 3 days and is usually $35.00 you are better off sticking with PRIORITY MAIL

INTERNATIONAL SHIPPING:
Any Local taxes on buyers end, customs fees or VAT charges are the sole responsibility of the buyer
I mail USPS First Class mail which does not offer tracking or insurance, but does offer delivery confirmation. For international shipping it is an additional $25.00 to $50.00 to upgrade to these services, see * below. Whether or not you choose to have upgraded shipping, I keep my shipping receipt, so if there is a dispute about a non- delivery, that is between you and the postal service. I will assist by copying the receipt for you if that should ever happen.

*PRIORITY INTERNATIONAL SHIPPING - this is an upgrade and you will need to contact me.
*Prices are based on Priority Mail International costs (6-10 business days), the most affordable option that provides tracking and indemnity coverage. Priority Mail International is considered the preferred method used for international shipping, but your shipment can be upgraded to:

EXPRESS INTERNATIONAL SHIPPING
Express Mail International (3-5 business days), quoted on request.
Please convo me BEFORE you order to arrange for a shipping upgrade
In my opinion this option is overpriced and not worth it.

PLEASE NOTE that international delivery services can not be controlled by my shop. Once shipped, items go through many hands before they reach their final destination. Please understand the risks involved with international shipping to your country and that items may be delayed or held by customs officials.

ALSO NOTE:
I would like to suggest you request postal insurance before you complete your purchase. Once your item is shipped and leaves my hands, I am not responsible if the postal service loses your item.
I take photos of all finished work with the shipping label as proof that I have made items. If your item does not arrive because the postal service lost it, then I will make all the info available to you to recover your item from the postal service. If you paid for insurance I will help you recover your item or make a new one. If you did not pay for insurance, then it is between you and the postal service to recover your lost item.

~The buyer is responsible for ALL CUSTOMS CHARGES & FEES, to be paid by the buyer upon delivery.~

Refunds and Exchanges

If you are not 100% happy, please contact me within 5 days of receipt so that we can arrange for a return of merchandise. Please note that shipping costs are the responsibility of the buyer. I do offer refunds for regular work and custom work, but I cannot offer refunds for personalized custom work or personalized work. The difference between customized and personalized work is this:
Customized means It was made especially for you, but has no personal marks.
Personalized means it has a name, date, coordinates, birthstones, fingerprints, is your own art or writing that you have supplied, or something that makes it so custom/personal that it has no meaning for someone else, and therefore can not be re-sold to someone else. Please contact me directly rather than your credit card company if you have a dispute.

Additional Policies and FAQs

-----------------------------------------------
MULTIPLES and DISCOUNTS
Since my work is already highly discounted, and considered wholesale priced, for the custom work that I do, I can not offer discounts. Each item is handmade, and takes a fair amount of time to create. Items made from your images go through a time consuming 13 step process. When double sided it usually means it is a 28 step process!
___________________________
FAQ

Q. Why does "Memorial" jewelry cost more than "in your own writing jewelry"
A. Because living people are able to follow directions, use special pens, and re-do to my specifications. Memorial jewelry is from the writing of deceased people. and I have to work with what I have and also usually move words around, it is more time consuming.

Q. Why does "In your own writing" items cost more than other items.
A. Because it is harder to do than the other items.

Q. Why does "from your photo" items cost more than your other items
A. Because it is the most time consuming of all the things that I make.
BTW-I developed this technique myself, along with the Memorial jewelry and the "in your own writing" techniques.
-----------------------------------------------
Contact me if you desire a different chain than the pictured one, or substitute french wires for leverbacks (or vis-versa) I can make adjustments. I can substitute french wires for calligraphy wires, just ask.
-----------------------------------------------
Yes! Aromatherapy necklaces can be worn without aroma inside and look like a regular pendant.
-----------------------------------------------
Any silver piece can be oxidized upon request at no additional charge. Just request this in a note to me upon checkout.
-----------------------------------------------
All items©2009 ©2010 ©2011 ©2012 ©2012 ©2013 SurfingSilver Designs
The artist reserves all reproduction rights. No work may be reproduced in any manner whatsoever without the express written consent of the artist. You have permission to use my shop name and photos of my work to promote my shop in blogs and media for the purpose of promoting my shop or appreciating my art. Pinterest Pins are welcomed and encouraged!
-----------------------------------------------
If you want to know more about fine silver or PMC, check out my profile page, see the link below in the seller information section.
-----------------------------------------------
If you want to add a jump ring to a cord that is in a knot, it is no cost to add a sterling silver jump ring, just ask in "notes to seller" at time of purchase.
____________________________

If you want to know more about me and my co-workers, check out my profile page.
https://www.etsy.com/people/surfingsilver?ref=owner_profile_leftnav
____________________________
Alchemy orders are welcome.
I accept custom orders.
I can make your favorite wave from your drawing or photo. I begin work after I am paid in full. I can also make pieces for you from your original art or your child's art. Send me a picture of your favorite board and I can make a pendant or charm from it. How about a loved one's tattoo in silver, or give yours as a gift, yep I can do that too. I enjoy a challenge, so if there is anything else you are dreaming of in silver, then contact me and we'll figure it out together. See note about personalized and customized work in the Refunds & Exchanges section.

For rings I prefer to have your finger sized at a jeweler, but if that is not possible, here is a handy tool:

http://www.jewelrylist.com/sizer.pdf
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Thanks for taking the time to read my policies!

Seller Information

See my profile page for information about me.
click here:
https://www.etsy.com/people/surfingsilver?ref=owner_profile_leftnav

Last Updated April 10, 2015