Announcement
Welcome to Susabellas! Sign up for our newsletter and receive a 10% off coupon code for your order at our Etsy Shop: https://susabella.com/pages/signup
We've been featured in: Today.com, Forbes, Cosmopolitan, Martha Stewart Weddings, Town & Country, Readers Digest, Parade, US Weekly, Real Simple, Good Housekeeping, Country Living, Brides
At Susabellas, we donate a portion of all proceeds to FeedingAmerica.org which helps provide low-income families with food. In 2022 we donated 70,000 meals and have donated 424,240 meals since we started this program in 2014- all thanks to our customers! Now more than ever, these organizations need our help. We'd like to extend a huge thank you to past and future customers for their purchases which allow us to continue to support Feeding America.
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Welcome to Susabella and thanks for visiting our shop! Susabella specializes in personalized pieces from custom wedding gifts to baby and baptism gifts, pet gifts and much more. We celebrate all of life's moments and every piece is hand crafted so no two items are the same. We love custom orders so if you have an idea, please send a message. Check back soon for even more products!
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Lead Times:
"Ready to Ship" non-personalized items are ready to ship in just 1-3 business days. Jewelry is ready to ship in 1-2 business days. Personalized stamped clay items are ready to ship in about 10-14 days. Personalized keepsake boxes and printed items are ready to ship in 2-6 business days. If you need it sooner please contact us, we are able to expedite many of our products. We'll send an email with the tracking information once your order ships so you can keep an eye on the delivery progress.
Shipping Times:
Standard domestic shipping takes about 3-7 business days to arrive. Standard international shipping can take 14-21 business days or more. Upgraded shipping for faster delivery is available at checkout for most items. Please provide us with a phone number that can be reached in the event that Customs or the final mile carrier needs to contact you.
Holiday Postal Delays:
We cannot refund or remake an order for a shipping delay unless USPS/FedEx officially claims the parcel as lost. Due to the new USPS regulations transit times will be longer than initially expected.
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Our customer service hours are 9am-5pm (PST) Monday - Friday. We try to get back to customers as soon as possible!
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Items
Featured items
All Items
Reviews
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Hayley on Sep 30, 2023
5 out of 5 starsGave this to a co worker for a loss in her family. She loved this candle and lit it right away.
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Joanne on Sep 26, 2023
5 out of 5 starsThis little box is beautiful and my daughter in law loved it.
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Kristen on Sep 25, 2023
5 out of 5 starsThe quality of this gift is excellent. It matched the description perfectly and exceeded my expectations. I just ordered another one!
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Colleen on Sep 24, 2023
5 out of 5 starsThis is EXACTLY as I pictured it and wanted it to be -perfectly centered, obviously done with a conscientious hand. I'll be ordering this again for my next baptism gift!
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Shantal on Oct 2, 2023
5 out of 5 starsThe quality of the products and the details are always exceptional
Updates
- Katherine D
️️️️️Teachers make the world go around and we love letting them know how much they are appreciated.
️We will plant a tree
through onetreeplanted.org for every order we receive today. Thanks for your support - Happy Earth Day!
About Susabellas
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As lead production artist, Steve forms and stamps each clay item in the first stage of production. -
After the first kiln firing, the ceramic is ready to be glazed! -
All our jewelry is carefully assembled by hand and makes a perfect addition to any of our ceramic keepsake boxes. -
Shipping is the final step and each item is packaged with love & care! -
Susan & Steve with our studio mascot - Hazel the Shih Tzu!
Susabella
Production partners
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Bisqueware
NC, United States
We create most of our bisque ware in our studio but we also partner with a wonderful ceramics business in North Carolina for extra bisque ware.
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Metal items
OH, United States
We use this business for all metal products.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 6 hours of purchase
Privacy policy
More information
Frequently asked questions
What is the text color on the ceramic keepsake boxes and can it be changed?
Our standard keepsake text color is a deep brown/sepia. If you would like a different text color, please let us know. We can change the color for an additional fee.
Our ceramic pieces themselves are only available in our standard white or off-white color (shown in the listing) due to the clay and glaze we use.
I need an order faster than your lead time - can you rush it?
We can almost always rush an order if you need it quickly. If you need an item for an upcoming event, please add the date you need it by in the order notes of your cart or in a message before or after purchase.
Upgraded shipping for faster delivery is available at checkout for most products. Both lead time and shipping time need to be considered when estimating arrival times.
Do I need to request a custom order if I want to personalize or change the text?
You do not need to request a custom order if you are only personalizing or making slight modifications to the text. You can add your custom text to the notes to seller section when you check out.
Can you send a proof for my item?
Since our items are made by hand, we are only able to send a digital proof of the provided text. If you would like a proof or to confirm your text, please include that request in your order notes or send us a message.
Can I send my order directly to the gift recipient with a gift note?
Yes! We can mail a gift directly to the recipient. Please include the recipient's address in the shipping section and add the gift note to the 'notes to seller' section. We also won't include any pricing information.
Are your ceramic items dishwasher safe, lead-free, microwavable, and food safe?
All our glaze and clay is non-toxic, lead-free and food safe.We recommend gently handwashing any items with a soft cloth and mild soap.We do not recommend placing our items in the dishwasher or microwave.
Do you check my custom text for spelling and grammatical errors?
No, we are not able to proof read each order. Please CHECK ALL SPELLING AND GRAMMAR, we are not responsible for those errors (including spell check errors). Please double check your text before and after the order is submitted. We will use the exact text that is provided to us. Once your order is received, you will receive an order confirmation by email. We will contact you with any questions.
Can you send a photo of my item before it is shipped?
Since all our items go straight from the kiln to the shipping department, we are unable to send a photo, but we will add the text exactly as it is written in the order notes. Please contact us if you have any concerns about your order.
International packages:
Please provide us with a phone number that can be reached in the event that Customs or the final mile carrier needs to contact you. Standard international shipping can take 14-21 business days or more. Upgraded international shipping is faster than standard and transit time depends on location.
There may be additional fees due upon receipt for international parcels. We do not know if or when a package will be charged or taxed, and we are not legally authorized to assess or collect VAT, duty or other import taxes on behalf of the destination country. All duties, VATs, or other taxes to be collected at the time of delivery will be arranged between the recipient and the delivering postal entity.
Seller details
is considered a professional seller (known as a trader) in the EU. What's this?