SusanAltenauPottery

Pottery Journey of Pets, Animal Portraits, Custom Urns

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    After an intense Christmas and Valentines Day, I've needed to re-evaluate my custom listings and the time they take. I want to give my best and, therefore, needed to increase my price.
I SHIP PRIORITY WILL GET TO YOU IN SEVERAL DAYS.
Thank you for visiting.

Announcement

Last updated on Feb 3, 2021

After an intense Christmas and Valentines Day, I've needed to re-evaluate my custom listings and the time they take. I want to give my best and, therefore, needed to increase my price.
I SHIP PRIORITY WILL GET TO YOU IN SEVERAL DAYS.
Thank you for visiting.

Items

 

All Items

Susan Altenau

Contact shop owner

Susan Altenau

Reviews

Average item review
5 out of 5 stars
(1322)
See reviews that mention:
Quality 177 Shipping 218 Customer service 97

About SusanAltenauPottery

Sales 3,833
On Etsy since 2014

Artist/Potter takes the leap and does what she loves.

I have wanted to open my own shop for years and the time was right for this step. I have dreamed of this and am excited to begin this journey. I love the idea that all my inspiration is self focused, I wake up and ask myself, "what do I want to do today?". I want to do only the pottery that makes me happy. My Gemini sign shows up in my varied interests, I can paint animals, portraits and love also textile design. I want to do decorative and functional pottery. I want to be limited only in the time I have to do the work. Come with me and share this experience through my work. Susan

Shop members

  • Susan Altenau

    Owner

Shop policies

Last updated on July 5, 2018
Thank you for shopping with me! Hope I've inspired a sale!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I have accurate descriptions of my artwork in the title & description for each design. If your order has shipped and you wish to return it I will gladly refund the purchase price upon receipt of the returned items in resalable condition. Shipping costs will not be refunded. If you receive my artwork and it's damaged please contact me immediately and we will take care of it. I want you to be happy with your decision to buy my work.

** ANY PORTRAITS ARE NON-REFUNDABLE. ANY PERSONALIZING; NAMES ADDED, MESSAGES ADDED ARE ALSO NON-REFUNDABLE.
Payment
I accept payment in U.S. dollars via direct checkout, Pay-Pal, or Etsy gift cards. If you wish to cancel an order you must do so before it ships. If you cancel before shipment (which can be very quick) you will receive a full refund.
Shipping
I generally ship through USPS priority mail-WILL TAKE ONLY 2-3 DAYS TO ARRIVE. If you need your order to be shipped in a different manner it may effect the shipping cost and you need to send me a conversation with your requirements.
For international shipping please send me a conversation about your order so I can get accurate shipping rates to your location. I can usually work something out and will try to keep shipping costs as reasonable as possible.
Additional policies and FAQs
SENDING A GIFT:
When sending a gift, please make sure that you put the address you want the item shipped to when you pay for it.