susannahbean's Shop Policies
My designs are unique and original and are 100% created by me. I like to make feminine and fashionable accessories that can make even the coldest winter day sunny. I'm the workforce behind Susannahbean Handmade. I do absolutely all the work, so please understand if I need a little patience from you :) Thanks for looking, and happy shopping!
At this time I only accept Paypal. Please pay for your purchase within 24 hours. If you cannot pay within 24 hours, let me know when you plan to pay, or I will have to cancel the transaction. If you cannot complete payment, please let me know immediately.
I will only ship once I have received payment. Some items in my store are made to order and will require time to be created. During times of higher than normal amounts of sales, the expected turnaround time will change. Please be sure to read my shop announcement to see if this has changed.
I ship on Mondays and Thursdays. If one of those days is a holiday, I'll ship as soon as possible.
I will ship USPS, either First Class or Parcel Post.
If you need something quickly, I will try my best to get it to you as soon as I can.
If you need to change the address for your package to be sent to, let me know AS SOON AS POSSIBLE!! I use the address on your Etsy invoice for shipping.
Occasionally, I will recycle packaging. Please do not be concerned if you receive a package that looks a little rough around the edges, I'm just trying to do my part!
Refunds and Exchanges
Refunds are issued on case-by-case terms. Please let me know if you need to discuss being refunded. Buyers are responsible for shipping costs on refunded items.
I will not offer refunds for items lost in the mail. If your item arrives in a damaged condition, please contact me. I reserve the right to address each situation as I see fit.
Additional Policies and FAQs
I do not fill requests for bulk or wholesale orders. My handmade items are meant to be purchased by individuals for their own use or as a gift. My items are not to be resold.
I do have a cat. Everything I ship will be cleaned prior to packaging, but if allergies are a concern for you, please consider this.
Please feel free to contact me if you have any questions or concerns. I am happy to do custom orders. If you want a different color item than what you see listed, I will do my best to find you something you like. I do not, however, reproduce other designer's items. Please do not contact me with a request to do so. It is unethical, and I spend lots of time designing my own items and do not have time to copy someone else.
Last Updated December 4, 2012