susansimonini

Contemporary Ceramics - www.susansimonini.com

Ulverstone, Australia On Etsy since 2011

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susansimonini

Contemporary Ceramics - www.susansimonini.com

Ulverstone, Australia | 1,770 Sales

susansimonini is taking a short break

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Note from shop owner Hi I'm just having a short break and will be back on the 4th of May.

Note from shop owner

Last updated on Apr 26, 2020

Hi I'm just having a short break and will be back on the 4th of May.

Susan

Contact shop owner

Susan

Reviews

Average item review
5 out of 5 stars
(542)
See reviews that mention:
quality 49 shipping 88 customer service 46

About susansimonini

Sales 1,770
On Etsy since 2011

Well hello there...

I am an Australian artist and maker, working from my home studio in rural Tasmania. I work across many disciplines, including painting, printmaking and ceramics. I use several processes in my ceramics, focusing on bright, whimsical colors and designs.

Shop members

  • Susan

    Owner, Maker, Designer

    I hold a Bachelor of Fine Art from Griffith University, majoring in painting and printmaking, and a Certificate 4 in Ceramics from TAFE, Tasmania.

Shop policies

Last updated on April 15, 2020
Hi and welcome to my shop. All my ceramics are designed, handmade, finished and packaged by me in my home studio. It is my aim to create high quality items that are unique and bring a smile to your face!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
As my ceramics are completely handmade, there will sometimes be slight variations in colour, size and designs. All efforts are made to accurately show and describe each piece. However, if you are unhappy with your purchase and your item is not as you expected, please contact me immediately and I will do my best to fix the situation. If you are still unhappy, you may return the unused, undamaged item within 7 days of receipt, and I will refund the purchase price. I will not be able to refund shipping costs.

In the unlikely event of the piece being damaged in transit, please take a photo of the damaged item and box and contact me immediately. I am happy to replace any items that have been damaged due to shipping as long as you contact me as soon as you receive the item and provide images.
Payment
I accept paypal and all major credit cards, including payment via direct checkout.
Shipping
Items ship 1-3 working days via Australia Post. For international buyers, please allow 3 weeks for delivery, however most parcels arrive within 10 business days. If you think your parcel is taking longer than expected, please check with the post office as it will be held for you if no-one is home to accept delivery. In the instance where a parcel is uncollected and returned to me, I will refund the amount of the order less the actual shipping costs, provided the items are in the original, undamaged condition. As the buyer, you are responsible for any customs tax that you may incur upon delivery to your country.

Tracking is included on all orders as standard. International orders over $200AUD may also attract an insurance cost. Please message me to request a quote, as costs vary depending on destination and the weight of the parcel.

Shipping is free on most orders, however in the case of large orders which often need to be sent in more than one box, I reserve the right to request additional shipping costs. In this instance, the customer can request the order to be cancelled.
Additional policies and FAQs
At present I am not taking custom or wholesale orders.

Please note that by purchasing from my shop, you agree to all policies.