Unfortunately, due to the stamping process I'm only able to stamp one side of a disc. Hammered letters leave a faint imprint on the reverse, so I'm not able to add wording on the backs of discs. I can put (2) discs back to back if you'd like wording on two sides (additional fees for extra discs).

Yes, I am able to engrave on both sides of a disc. One important fact to be aware of is that only the fronts of my discs are high polished and the reverse may have a duller finish. If you are interested in adding engraved wording to the backside of a disc, please contact me before purchase as additional fees may apply.

You can leave that important info in the listing's personalization box or in the note to seller box at checkout. I'll be sure to carefully read your notes and contact you with any questions.

My production time is 2-5 business days + USPS shipping time for delivery. A RUSH upgrade (1-2 business days production) is available upon request (contact me before checkout if you'd like to add this service to your order). Business days are Monday thru Friday and do not include US holidays.

No problem - I sell replacement urns if you only need that part of your item. Be sure that you are adding a small drop of adhesive glue to the threads of the screw after filling the urn and before closing it. This will keep the top and bottom securely fastened together. If this process is not followed, I am not responsible for your urn detaching and becoming lost. If you need to order a replacement urn, send me a message using Etsy's email system and we can go from there.

Absolutely! Simply use a black permanent marker to go over the area and then immediately buff off the extra using a jewelry polishing cloth. I use Sharpie brand markers and yellow Sunshine brand jewelry cloths and can recommend those. This process can be done as many times as needed to re-new your jewelry.

Yes, I offer replacement urns due to many factors such as over-tightening, loss, etc. Send me a message within Etsy's email system and I can help you to get that order placed with a reserved listing.

Unfortunately, I am not able to keep the mobile components of a design stationary. This is considered normal wear and tear and not considered a faulty product. Just as if you wear two bracelets next to each other, they will touch and wear may be noticed.

Send me an email using Etsy's messaging system describing the issue. Every situation is different as well as the solution for each. If an item or part of an item needs to be re-made due to an incorrect size being ordered by the customer, additional fees may apply. If I have incorrectly fulfilled an order, it will be rectified with no expense to the customer.

Unfortunately, I'm not able to revise or change the shipping address confirmed and entered at checkout. Doing so would void the buyer's purchase protection as well as the seller's protection. I also don't have access to your account to change the settings. The easiest way to fix this issue is for the buyer to repurchase the item(s), entering the correct ship-to address at checkout. You can also either revise the address within your account or click the "ship to an alternate address" during the checkout process. The buyer's first purchase would be fully refunded, but be sure to leave me a note in the note to seller box during the second checkout to please refund/cancel the first purchase.