susanskiln

Individually Handcrafted Pottery from Susan's Kiln

Tacoma, Washington

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A buyer bought a gift from this shop and gave it a 5-star review!

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Susan Thompson

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Susan Thompson

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Shop policies

Last updated on May 10, 2022

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I enjoy making pottery and I hope you enjoy having a piece of my work.

Accepted payment methods

Paypal

Returns & exchanges

See item details for return and exchange eligibility.

Payment

In addition to PayPal, and money orders I can accept MasterCard and Visa credit cards over the phone.

Washington state residents add 9% sales tax.

Shipping

Purchases will be packed and shipped within 2-3 business days once payment is made.

I work hard to protect all my pieces during transit with peanuts, bubble wrap or foam. If an item is broken in transit, send me a photo of the damaged item with an email within three days and I will refund your purchase.

I prefer shipping within the United States using USPS Priority Mail which usually takes 2-3 business days. If you wish me to ship differently then let me know.

If you wish to insure your piece convo me and we will go from there.

Because my work differers in size and weight, I estimate the cost of shipping when I list it on Etsy. If the actual cost to mail is less, I will refund the amount above a dollar. If I underestimate the shipping cost, I will pay the difference.

Sometimes the buyer can save money on larger items if it is sent Parcel Post instead of Priority Mail. It usually arrives just a day or so later. Let me know if you wish me to mail your purchase this way.



For international orders, please ask about shipping charges.

Additional policies and FAQs

I have a blog that I up date about once a month which has a link to my Flickr site. Stop by and leave a comment. susanskiln.blogspot.com