Susie's Homemade

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Shop policies

Last updated on May 9, 2022

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To insure the freshness and quality of our fine dessert products; they are all frozen, and carefully packaged in sturdy corrugated boxes and shipped with gel packs. Upon arrival the products will still be semi-frozen and can be refrozen or refrigerated.

Accepted payment methods

Returns and exchanges
We cannot be responsible for, nor will credit be issued for, orders received with incorrect addresses. Keep in mind that these are perishable products. Convo me any specific delivery instructions. Please make sure that someone will be home. Packages will be delivered even if there is no one to sign for it. No credit will be issued if recipient does not find the package on the delivery date.
We ship Monday through Wednesday, via Priority Mail, for arrival in 2 days. Orders received on Thursday or Friday will be shipped the following Monday.

Overnight and Saturday delivery is available for an additional charge; Sunday and Monday delivery is not available.

In the warmer months, from May 1st - Sept. 30th, everything must be shipped overnight.

No deliveries can be made to PO Boxes and APO locations.

Deliveries outside of the United States are not possible at this time.
Additional policies and FAQs
Thanksgiving and Christmas: To guarantee that your orders are delivered before each holiday we must receive your order by November 15th for Thanksgiving orders, and by December 13th for Christmas orders. Orders received after those dates will be filled as quickly as possible but holiday delivery is not guaranteed.