suziscribbles

Calligraphy- Quotations on canvas, original & prints

Darlington, United Kingdom On Etsy since 2010

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suziscribbles

Calligraphy- Quotations on canvas, original & prints

Darlington, United Kingdom | 344 Sales

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Note from shop owner

Last updated on Apr 30, 2016

Sorry, suziscribbles is closed at the moment.

suzi smith

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suzi smith

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quality 7 shipping 17 customer service 18

Shop policies

Last updated on May 16, 2018
Hi... welcome to Suzi Scribbles! If you are considering a purchase you can be assured that i will endeavor to make it as smooth a transaction as possible!

Some listings have alternate sizes or colours, so please make sure that you have mentioned in the 'message to seller' if you require any of the other options. Please don't hesitate to contact me if you have any questions or requests... I'll do my best to answer as quickly as possible... I don't sit at the computer all day but I do check a couple of times most days.

Hopefully this page will cover any questions you may have about shopping with me.
I would love for us to have a smooth & pleasant transaction, so please do read the following shop policies, & don't hesitate to contact me if you need further information or reassurance.
Thank you
suzi :-)

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If something is wrong, I'd rather know & have the chance to put it right... please email me straight away so we can discuss the options.

If something is lost or damaged in transit I will refund or replace it... please let me know straight away & keep the packaging as 'evidence' for any post office investigation (photographs are often acceptable but if not, i will refund your postage costs).
Contact me first though, before you send anything back in the post or dispose of any packaging, so that we can discuss the best way forward.

CUSTOM ORDERS
Sorry, but custom made orders & those that are personalised for you will not be refunded unless there is a fault or mistake on my part, or there is loss or damage caused by the delivery service. If there is a problem please get in touch as there is usually a way around it.

If you are not happy with your item for whatever reason (apart from custom orders), just contact me within 14 days of receipt.... I will exchange or refund the purchase price, providing you return it to me in it's original condition. You pay the cost of return postage.
If you prefer to use an 'official' returns form, EU customers may use one available here> https://www.etsy.com/help/article/5452
Payment
Payment by PayPal preferably... you don't need a paypal account to be able to pay by credit or debit card. Also there is the option of using Etsy's Direct Checkout.

You are responsible for any customs charges or import taxes.
Shipping
All items will be posted within 3 days of receiving cleared payment, unless a custom order or otherwise stated in listing.... but if you need an item by a specific date let me know & I'll make every effort... If i can't do it I will tell you.

I do combine postage for more than one item & will refund any overcharge... some items do need to be sent separately & it's difficult to allow for different weights & postal permutations. If you prefer to contact me first I can give you an accurate shipping price & prepare a personal listing if you wish.

Postage within the UK is by First Class Mail for smaller packages and either Parcel post or courier for larger orders. A signature will usually be required for orders over £20 within the UK. Special delivery (next day) can be arranged... just get in touch & I'll advise you of the price. Check that I can get a rush order written in time first.

Postage Overseas is by Airmail. Tracking is not included as standard, but is generally included for items over £50.

Expedited delivery is available~ just ask. Original work takes time, so please check if I can complete in the time frame required. For prints, where the option is already available please note that I do need time to prepare items- I won't always be able to make the Post Office or arrange collection the same day
UK SPECIAL DELIVERY:
I will try to post the same day, but sometimes it will be next day. If same day posting is critical, leave a note at checkout & I will confirm if it's possible. I can refund I if I can't do it.
EXPEDITED DELIVERY:
Orders received by 15:00 GMT will usually be collected next working day. I may still get orders received after that printed & booked in time, but they may go the working day after.
If your country is not shown I can arrange.

Please note that YOU ARE RESPONSIBLE FOR ANY & ALL DUTIES & CUSTOMS CHARGES THAT MAY BE INCURRED

I do recycle packaging where possible, so please ask if it is important that you have new packaging. Everything will be packed sufficiently to keep things dry & safe as they wing their way to you.

If you're running late with a gift, I can send it directly to the recipient... just add a note in the message to seller or convo me.
Additional policies and FAQs
Please do not hesitate to contact me with any queries about any of my listings or for custom orders.
I want you to be happy with your purchase... and if you are please tell everyone, if you aren't, please tell me so that I can have chance to sort things out!

I am also on etsy at:
www.inkywhispers.etsy.com ~ cards
www.tornedgepaper.etsy.com ~ papers & supplies
www.lonecrowphoto.etsy.com ~ photography
www.moondreamin.etsy.com ~ lunar loveliness

INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for expedited shipping for example), if you contact me directly.

WHY I NEED YOUR INFORMATION& HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
~Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
~Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
~Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
~Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on end to end encryption as the legal basis for the transfer, as Apple iCloud services are fully encrypted.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

~Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
~Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
~Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
~Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, Suzi Smith, am the data controller of your personal information. If you have any questions or concerns, you may contact me at tornedgepaper [!at] yahoo.co.uk. Alternately, you may mail me at:

Suzi Smith, The Lodge, Sadberge Road, Darlington, DL2 1RL, UK.