svantjeshop

Svantje kidswear & children clothing from Berlin, Germany

Berlin, Germany · 49 Sales

svantjeshop

Svantje kidswear & children clothing from Berlin, Germany

Berlin, Germany 49 Sales On Etsy since 2011

0 out of 5 stars
(18)

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Antje Wolter

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Antje Wolter

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About

There is no better inspiration than the one you receive through a child.

Starting as a textile designer nearly a decade ago, spending some years on film sets working for costume departments, finally founding my first very own fashion label in 2008, quitting this two years later and giving birth to a lovely daughter - I kind of "reinvented" myself and founded

S V A N T J E kidswear.

Svantje - the little swan - takes you on a journey through the allday life of a toddler.

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Shop members

  • Antje Wolter

    Owner, Designer, Maker

Shop policies

Last updated on October 8, 2013
Hello!
Welcome to my online-shop "svantje".

CURRENT TURNAROUND TIME FOR ready-to-ship ORDERS:


Current turnaround time is 2 to 5 business days (not counting weekends). Please allow additional time for shipping. (This is only an estimate.)

CURRENT TURNAROUND TIME FOR made-to-order ORDERS:


Current turnaround time is 4 to 8 weeks. Please allow additional time for shipping. (This is only an estimate.)

Please contact me with any questions or special requests here: http://www.etsy.com/convo_new.php?to_username=svantjeshop

Thank you for your patience and understanding of my turnaround times. I am a mother of a 2 year old girl and with a fulltime day job and do all of the designing, pattern making, and sewing myself at home in my little cozy studio corner.


Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
All Payments are due within 5 working days via Paypal, and Paypal only - as you are ordering from outside Germany. If there is no payment registered after those 5 days, I will remember you with a short email. If you are not responding to this within 48 hours, I will cancel your order and renew the product in my Etsy shop.

I am not allowed to include any VAT in my prices because I take advantage of the so called "Kleinunternehmerregelung" (e.g. small business solution), written down in German VAT tax law UStG. § 19. (Umsatzsteuergesetz)

New to Etsy? Here's a link that explains the checkout process: 
http://www.etsy.com/help/article/339



And here's how to pay with a credit card if you don't have a Paypal account: http://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/
Shipping
I will only ship items after receiving the complete payment via Paypal. Most of my products are ready-to-ship. But my products are no mass production. Everything is made by hand and by myself. After shipping your order I will send you an email including the tracking number of the paket.

Nearly all items will usually be shipped in an air-cushioned envelope as a consignment of goods letter of Deutsche Post.

D - 1-2 days
EU - 3-4 days
all other 6-9 days

Bigger items, solid packages or more than one item will be sent as a parcel or packet with Hermes or DHL.

For international orders I can also use the DHL Parcel International with the extra "Proof of delivery service" (http://www.dhl.de/en/paket/privatkunden/international/paeckchen/service-nachweis.html):
DHL PÄCKCHEN International items with the proof of delivery service will only be handed over to the recipient or someone authorised to receive the shipment upon provision of a signature, anywhere in the world.
If your parcel is lost or damaged, DHL offers liability of up to EUR 34.05 on presentation of the acknowledged or stamped deposit receipt.
If you want this, convo me. I will be 10 € on top!

I will usually choose the shipping company. If you have a favourite, please tell me in advance.

If you would like insurance on your package or want to upgrade to Priority or Express shipping, please let me know at the time of purchase. I will send you an invoice for the additional charges.
Watch out for special holiday extras in my shop. For example for XMas I will offer special express delivery packages.

For all other available shipping products have a look here: http://www.dhl.de/en/paket/privatkunden/international/paket.html

ATTENTION:
Please get informed about the specific customs and tax regulations in your country, especially concerning imported goods. If the value of your order is higher than a certain amount there can be extra costs and taxes you will have to pay for in your country. It can also happen that your order will get stucked at the airport or custom service and you will have to pick it up there in person. Due to that the whole shipping can take much longer. Please keep that in mind, always. I have no influence in that.
Refunds and Exchanges
I want my customers to LOVE everything they purchase from me.

In the event that an item does not meet your satisfaction, please convo me to discuss your needs and I will do my best to make adjustments.



I do accept returns. Items must be returned in their original condition, within 14 days of receipt. Please send me a message prior to return so I'll know to expect it.

Returns to:

Svantje 

Antje Wolter
Graefestr. 4 

10967 Berlin 

GERMANY

A full refund, less shipping, will be given once the item has been received. Return shipping is the buyer's responsibility.
Additional policies and FAQs
FAQs:

Do you take wholesale orders?
- Yes, I would love to! Just convo me telling me about your store, your prefered items and your conditions.

Do you trade items for ad space on my blog / website?
- Yes, I like doing that. But please convo me on advance. Telling me your website and the item you want to trade. And then we can "talk" about the details ;-)

Do you also make hats for adults?
- Yes, I can do that. Just tell me your size. It will be 3 € on top of the normal price due to more material.

Do you make the shirtdress in womens sizes, too?
- Yes, I do. Please convo me if you are interested in a dress and I will get back to you with the prizing and other details.

How do I measure my kid's feet?
- There are 2 easy ways to measure baby's feet:

1.) Take a pair of shoes that fits him or her very well and measure the length of the inner sole (sometimes you can take it out). Form heel to toe.

2.) Ask your little one to put his or her feet on a piece of paper and circle around both. Then add 1,2 cm (0,47") to the longest toe. Then measure the whole length from there back to the heel of both feet. Take the length of the longer one.

3.) Then you can just tell me what you measured during the checkout.