SwallowTheSunDesign

Created to Create

Haderslev, Denmark | 9115 Sales

SwallowTheSunDesign

Created to Create

Haderslev, Denmark 9115 Sales On Etsy since 2014

5 out of 5 stars (3129)
Svala Rossella Ferrazzo

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Svala Rossella Ferrazzo

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Reviews

Average item review
5 out of 5 stars
(3129)
See reviews that mention:
quality 207 shipping 193 customer service 106
View all 3129 reviews

About

Fighting my way out of depression

In late 2014, I was in the middle of a serious depression. Anxiety was also a part of every day life, and I was unable to focus on my studies and part-time work. It led, in the end, to a resignation to both my place of work and my college.

I was offered to dedicate the remainder of 2014 and all of 2015 too creative pursuits, to better my mental state and health, and to achieve success in a less quantifiable and tangible way than would be possible through normal 9-to-5-type occupations.

At first, I mainly drew zentangle drawings, for family, friends, and for myself. I had a few drawings purchased for tattoo-designs, and sold a few more as original wallart, before turning the most of my attention towards jewelry design.

Slowly, but steadily, I started marketing my shop through Instagram and word-of-mouth, and as of april 2016, I now work full-time in my little slice of Etsy. I've adopted multiple types of jewelry, gone through major restructures and redesigns, and learned a LOT of lessons, good and bad, but all of them neccesary for the continued development of the shop. I am fulfilled, happy, and my mental health has taken leaps and strides towards recovery. I've outsourced packing of my jewelry to focus on creating, and my hubby handles a lot of the day-to-day communication with customers and suppliers - all so I can immerse myself in my craft.

My financial incentive to continue isn't large, and I mainly take custom orders that I feel would benefit the customer requesting it - a lot of work, love, energy and care goes into the creation of my pieces, and I'd rather have completely, utterly satisfied customers than a bulging bank-account. I do this because I want to, because i enjoy it. I live and breathe jewelry. I cherish each and every one of my customers, and do all I can to make them feel as special to me as they actually are.

Around the web

Shop members

  • Svala Rossella Ferrazzo

    Owner, Designer, Marketer

    Head Honcho of the company, Svala has a fiery heart, a colorful soul, and a more-than-passing familiarity with Instagram. She oversses all design-activities, marketing efforts, aesthetics in design and packaging, as well as being uniquely talented.

  • Patrick Rattleff

    Shipper, Customer Service, Photographer

    If you loaded a yuppie and a punker into a particle accelerator, the ensuing collision would result in this man, as well as provide a cool superhero genesis-story. In charge of photography, shipping, outbound correspondence and CPO feeding.

  • Hesti

    Official Team Mascot, Chief Purring Officer

    A five-year old mix-breed cutie-pie, whose main responsibilities include begging for scraps, chewing on wire that falls to the floor, test-driving new packaging (boxes only) and spreading good cheer!

Production partners

  • Etsy.com/shop/Happysunartistry

    Memphis, TN

    Allie is a ray of light and an amazingly talented artist. She's my go to woman, when I need an idea on paper.

  • A mineral Wholesaler

    Saint Albans, WV

    This is one of our mineral Suppliers.

  • Gemstone wholesale

    Gongzhuling, China

    Mineral wholesaler, supplies items I then work with or alter prior to sale

  • Print shop

    Denmark

    This production partner helps us with all of our print items. That goes for our mugs and t-shirts.

Shop policies

Last updated on December 25, 2018

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Updated 2018-25-12
We accept returns within 14 days of receipt. Shipping charges are not covered by me, but instead by the buyer. The items you wish to return must reach me in the original packaging, or similar, and undamaged by wear and tear. In case of a damaged or otherwise faulty product, convo me for a solution, and include pictures of the damage or fault.

All Mystery Boxes are non-refundable. All custom orders are non-refundable. All deposits are non-refundable, even if the return of the item would normally be refundable. Items on sale are generally non-refundable, as this covers destash sales, but ask if in doubt.

A refund will be issued when the item arrives in the condition described above.

If you have received a wrong product, size, style etc. convo me for a solution.
Payment
Updated 2017-06-12
We offer payment plans on some products, both as a built in feature and on request as custom orders. We do have to specify, though, that the deposit (generally a third of the product price, although a minimum of 20USD) payment is non-refundable, as it represents a service rendered, and thusly constitutes a custom order - which we generally do not offer returns on.
Upon placing a deposit, you do agree to pay the remainder within two weeks, after which forfeiture of the deposit is at the discretion of us. If you wish to extend the payment date for future payments, arrange this with us.

We're not ghouls, we don't cheat, and generally, we're very relaxed, so don't worry - this is not to punish customers, but to protect us as sellers from fraud by malicious persons.
Shipping
Updated 2018-25-12

We currently send all post as registered mail from Germany with Deutsche Post or DHL, with tracking and insurance. The choice to send out items from Germany is, simply put, to minimize cost. It is less than half the price when we do it this way. For that reason, we are unable to offer much in the way of expedited shipping, as we usually only take the 300 mile round trip once per week. If in urgent need of rapid delivery, please contact us directly after ordering, through Etsy.

Usually, items are delivered in 1-3 weeks, depending on postal service schedules and target country or region. What this means for you is, you'll be able to follow your parcel all the way to your door. You'll also be able to claim the full price of whatever items do not make it to you safely, provided you send a picture of the box you received, and a description of the damages. If needed, you may be asked to return damaged items (you can use the parcel the item came in, if intact, and we'll reimburse you for shipping costs, as long as you clear them with us first) so we can claim insurance on our end.
What this also means, however, is that
a) we will require you to pick up a parcel, if the tracking says it's been through an attempted delivery - we cannot refund an order until it is safely back with us if it has not been picked up within whatever limitation your countrys postal service has and
b) we cannot consider a refund for a missing order, until the most recent update to its tracking information is 4 weeks old.

I ship to the exact address listed on the order, which corresponds to the address you currently have listed as your address upon checkout. Any inaccuracies that result in delay, return to sender or packages being lost in the mail are the responsibility of the buyer. If an error is present when ordering, convo me immediately to correct the information, or ask for a refund and then contact me to reorder once the shipping info has been updated.

When an item is marked as 'Shipped', it is out of my hands, and I am no longer able to change or update the address, and I instead advise you to speak to your local postal service, and/or the resident at the listed address.

Please keep in mind that tracked packages will require a signature from the buyer upon delivery, to secure the chain of custody. We cannot waive this unless the buyer unequivocally assumes responsibility for the parcel, as this will entail sending it without tracking information. If parcels are left on porches, doormats, in the custody of reception desks or similar, or is handled by any third party outside the chain of custody on instructions from the buyer, the liability transfers to the buyer. We know that parcel theft is an issue in many parts of the world, and we urge you to instead let the parcel remain with the postal service, and arrange for a pickup or redelivery.
Additional policies and FAQs
Invoices are not included in orders, but may be viewed or printed on Etsy.
Returns can only be sent to the return address, which is as follows:

Svala Rossella Ferrazzo
Assensvej 107
5600 Faaborg
Denmark