Swan Slough

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Shop policies

Last updated on June 29, 2011
About Swan Slough...
Swan Slough is found on a muddy little river island on the sleepy outskirts of a north western farm town. Swan Slough is a purveyor of fine knit goods which are two parts charming, one part mysterious and one part cheeky.

Accepted payment methods

Returns and exchanges
Refunds shall be issued within ten days of ship date (the date listed on your package), meaning the item must be returned back to Swan Slough within exactly ten days after the item was shipped to qualify for a refund. Purchaser pays shipping back to Swan Slough. Item must arrive back in excellent condition for a refund to be issued.

Only 50% refunds will be issued on custom items. This will account for the materials purchased to create the item especially for you.

Exchanges are gladly accepted for equally-priced items (or we can refund or charge the difference for a differently-priced item). Original item must be returned within ten days from the day the item was shipped, and in excellent condition, to qualify for an exchange. Purchaser pays shipping both ways.
Swan Slough accepts Paypal payments, Western Union Wire Transfers, and official money orders/cashier checks as payment. Payment is due at time of purchase if using Paypal and within 5 days from purchase if sending a money order or a wire transfer. Don't have a paypal account? No worries- you can still use paypal (read below)...

Fortunately you don’t have to have a Paypal account to use Paypal anymore. When you get to the initial checkout screen on Etsy, select the Paypal/Visa/MasterCard/Discover bubble. Then click the green “Checkout with Paypal” button below. This will immediately direct you to the Paypal site where you can simply enter in your payment information such as your card number, name, address, etc (all of this should be to the left side of the screen, whereas, if you have a Paypal account you simply login to the right side of the screen). After all of this information is filled in you click on “Review Payment” at the bottom of the screen and then I believe you’ll go to some sort of order confirmation site on Paypal which will then direct you back to Etsy where you can make sure your shipping address is correct and officially submit your order. When your order is complete you’ll be directed to an Etsy page that says “Thanks for your purchase! Your order from swanslough is complete.”
You can read a little more about using Paypal without an account here:

Want to learn more about using Western Union wire transfers for payment? You can visit their site here: http://www.westernunion.com/WUCOMWEB/staticMid.do?pagename=HomePage&pid=usHeadLogo&method=load
All USA shipping is free, Canada has a flat fee of $5.00, and everywhere else has a flat fee of $15.00. Items will be shipped out within one week of purchase (this will account for the time it might take to create the item, though most items will probably be sent out sooner than this). Your total cost will include shipping insurance, so no worries about losing packages in the mail.

Note to international purchasers:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Additional policies and FAQs
Swan Slough does custom! Swan Slough also does Whole Sale!
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