Lisa Sutliff on Jan 23, 2017
Great clean patterns and instructions!!!! Will and have ordered again!
- Accepts Etsy gift cards
Returns & exchanges
- Custom or personalized orders
- Digital downloads
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently asked questions
Orders of 100+ 9x12 wool blend felt sheets are discounted 10%. Larger orders may be even less. Contact me to discuss the terms!
How do I pick the felt colors?
Each listing has images of the color charts. You just click the main image and it will go to the next image (if you are on a computer) or swipe left on the image if you are using the Etsy app. A list of all the color names and other relevant info is also available when you click the item description tab.
You compile your list of colors then enter that info in the 'Note to Seller' box that appears when you put the item in your cart.
If you fail to do that you can always just send me a message with your choices.
How much does it cost to ship my order?
My shop uses Etsy's calculated shipping to determine the total shipping cost. Each listing shows the shipping cost when you click on the shipping and policies tab. If you are buying multiple items then the total shipping cost is calculated as you add the items to your cart. Very rarely when purchasing more than ten items the calculator goes a little haywire. I would suggest contacting me for a custom listing if the total shipping cost seems off!
How thick are your felts?
My wool blend felts are 1-1.2 mm typically. The higher wool content colors tend to be a little thicker and/or more dense. The 100% wool felts are 2-2.5mm thick and tend to be not as soft as the blends. Unfortunately the factory does not make 2-3mm or thicker wool blend felts.
What is the percentage of wool vs. rayon for your wool blend felts?
The blends range from 20-40% wool. The balance is rayon, which is also known as viscose. The charts are organized by wool % so you can tell which colors are which %.
Can I order yardage of felt?
Colors that are stocked in yardage are featured in the Felt-by-the-Yard section of my shop. If a color is not featured there then the largest size stocked is 12"x18". If you want larger pieces than that, they would need to be special ordered by me from the factory for $12 per 36"x36" piece. I can get pretty much every color, except for a handful that are no longer in production (i.e. Wintergreen, Aged bronze...)
I would need to set up a listing and get your payment before putting the order in @ the factory. I usually get the material in about a week, depending on how busy they are.
Custom and personalized orders
I can personalize the bottom of any pair of shoes with a child's name and or birth date, up to 12 characters per sole. The cost is $6. Contact me in advance so I can set up a custom listing for you.
Our baby shoes are offered in four sizes: Size 0: preemie/doll (2.5" - 2.75") Size 1: 0 to 3 months (3" - 3.5") Size 2: 3 to 6 months (3.5" - 4") Size 3: 6 to 9 months (4" - 4.5") They are not meant for babies who are taking steps. Sorry!
Gift wrapping and packaging
If you want an item to be a gift just let me know and I will include a gift receipt with a note as you wish. All of our hand made baby shoes come in a keepsake box tied with a wide satin ribbon.
How quickly do you ship orders? Do you accept returns?
Most felt orders ship same or next day. Sometimes within an hour, or even minutes of being placed! For that reason, if you need to cancel your order or request a change to your requested colors, please do so ASAP. If you want to return some or all of a felt order, I will accept returns if the material is returned to me in its original condition. Sorry, there are no returns allowed on handmade orders (baby shoes, ornaments, food, etc.). There are also no returns or refunds allowed on digital PDFs once the file(s) have been emailed or downloaded. Sorry!