sweetplume

Spring line will be arriving Mid-January :)

sweetplume is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

sweetplume is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on May 1, 2011
Welcome to Sweetplume! Thank you for stopping by and letting us help you find that perfect little dress for your little one!

All items that are listed are made to order. If you need something immediately, please check out my ready to ship section.

Customer Service - I will be answering all of your questions :)

Monday - Friday
Saturday/Sunday {closed, I will get back to you the next business day}

Accepted payment methods

Paypal
Returns and exchanges
As these are special occasion dresses and usually custom orders, I am not able to do refunds, however, I want you to be completely satisfied with your purchase, so if you are not please contact me within 30 days of your purchase and we will see what we can do.
Payment
Payment: Paypal is the only payment I accept at this time. There you can pay through check, credit or debit card. Checks will have to go through the Paypal system. Your items will not be shipped until payment is received.

Terms: Payment or contact about payment must be done with in 3 DAYS of purchase. I will send you an e-mail and convo and then after that I will cancel the sale if I do not hear from you.

All dresses will begin production as soon as payment & measurements have been received, unless dress is already made and ready to be shipped
Shipping
All items will be sent through USPS. I prefer to ship through Priority Mail, which is 2-3 days. If you need it next day I can do UPS, Fedex, or USPS however the cost of shipping will be higher. Please let me know first & to see if I can accomodate.

I will send to giftees, just convo if it's going as a gift, and the address and who it's going to.

If it is a custom order please ask me about estimated shipping date. Custom orders may take as long as 12 weeks to mail out, so please give me at least 12 weeks notice as to when you need them. For "Plume" collection/flowergirl dress orders, I recommend placing your order 12 weeks prior to when you want the dresses. It will take me 6 weeks to get in the mail to you, but I like to have a window of time to make alterations if necessary.

For "Sweet" collection items, please allow 4 weeks for your item to ship AFTER payment and measurments have been received. Please allow up to 6 weeks if ordering during a sale.

I am not currently accepting rush orders, but will update this page when I am able to do so again.

The items labeled ready to ship, will ship out the following day after payment is received.

I will add insurance at the customers request, but will not provide it unless specified. I am not to be held responsible for item lost during transit if they do not have insurance!

Right now I only have cost for the US, but contact me and I will get you the cost for your country.
Additional policies and FAQs
I am not currently offering wholesale & will update my policy page when I start taking them again.

All dresses are made in a smoke free, pet free, clean home!