You will ALWAYS receive a proof of your item (via email) before it ships. In fact, we will not go to print until we’ve gotten the ok from you! You will receive a proof to your inbox within 2 DAYS of ordering. At this point you will have an opportunity to make tweaks (up to three revisions!) Again, approval is required before we print and ship, so please make sure we haven’t fallen into spam!

Haven’t Heard From Us?
Please reach out! Our email may not have reached you and if it has been more than 2 Days since your order we have definitely sent you one, so please let us know by emailing sweetsanitydesigns@gmail.com

Sorry! We are always open to questions before you order. However, due to the volume of orders and honoring those already in the queue, we cannot provide proofs before purchase. But see above! Your purchase includes customizations, as well as up to three revisions…so you will be able to make tweaks if you’d like ~ don’t worry, we’ll get to something you love!

Production time includes proofing, revising and approval. After ordering, you will receive a proof to your inbox within 2 DAYS (often sooner) and have an opportunity to respond with revisions. Once you have approved your proof, you are starred for the print queue! Printable items will be sent via e-mail shortly after approval.

Printing and shipping occurs on Tuesdays and Thursdays. If you’ve given us your approval the night before, you will make it into that batch!

Our listings include US Priority Shipping which is typically 3-4 days. If you’d like to upgrade to 2DAY FEDEX, for another $16, it will then arrive either by Thurs by 10:30AM (Tues Jobs) or Mon by 10:30AM (Thurs Jobs)

Monitors can represent colors differently, so if sending links to other party materials or photos, we are happy to make suggestions on what colors might coordinate nicely but please understand there may be a variation, as we may be seeing the colors differently on our end. (See Color Note)

We do offer a COMPLIMENTARY POSTCARD with our color swatches printed on it. If time permits, let us know your address and we'd be happy to drop one in the mail to you so you can see them in person and compare up close!

Yes! For the very best results we recommend removing the original labels. Even if the new ones match your bottle’s label perfectly, it can be such a headache to try to cover them up exactly!

For step by step help, download our
INSTRUCTION SHEET and to watch VIDEOS head here!
http://www.sweetsanity.com/tips-and-tutorials/

Due to the wide variety of bottle shapes and sizes, we also suggest downloading our SIZING GUIDE and cutting a piece of paper to test on your exact bottles so you can be comfortable with the size when ordering!
http://www.sweetsanity.com/wp-content/uploads/2016/02/Bottle-Instructions.pdf

We also have a #HappyBottles Pinterest Board with lots of photos and client favorites!
https://www.pinterest.com/sweetsanity/ss-happybottles/

If your items arrive with any type of typo or misspelling that was not in your original order information to us, please let us know asap so we can get you out another batch! This is very infrequent as there are many eyes on your order, and makes us kick ourselves in the you-know-what, but we are human and will correct it right away!

We are not responsible for spelling errors that come from you. We are super good mind readers but not that good. We copy your wording and the proofing process is a great opportunity for you to double check, too. If you have changes after you submit your order, just tried to email them over as soon as you can!

If for any reason your labels or items arrive and are damaged in transit from us to you, we are happy to send you a new set. We package our items with care and cardboard to protect them, and entrust US post office with our babies. Most of the time they travel thru the system great, but we understand that things happen along the way!

Unfortunately we cannot replace labels after they have been removed from their backing, or if there are rips or tears during application. Please be gentle and take care while placing them on your favors and bottles! For step by step help, download our Instruction Sheet to have on hand, or watch our How to Remove Bottle Labels Video over at http://www.sweetsanity.com/tips-and-tutorials/

Copyright © Sweet Sanity 2010-2016 All rights reserved.

The designs seen here may not be copied, reproduced, or sold without prior written consent. We strive to bring unique, thoughtful, highly customized designs to our shop. Please find inspiration for your work somewhere in this big ol’ beautiful world!