SweetSparrowDesign

Handmade key fobs, badge reel, toy leashes & kids belts

Altona, Canada

SweetSparrowDesign is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

SweetSparrowDesign is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on May 10, 2022

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Thanks so much for stopping by Sweet Sparrow Design!
All items at made in a smoke-free, pet-free environment.

I try to take time away from business on the weekend to spend time with my families, so please understand that I will reply to messages sent over the weekend on Mondays.

Please see our SHOP POLICIES + individual listings for current processing time + shipping policies. Items are made upon order and currently take 1-2 weeks to create, prior to shipping.

Happy shopping + thanks for stopping by!
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For Deals, Sales, and More... follow us!
• Our NEW website: http://www.SweetSparrowDesign.com
• Subscribe: http://eepurl.com/bGsmGL
• FACEBOOK: http://www.facebook.com/sweetsparrowdesign
• TWITTER: http://twitter.com/sweetsparrowdes
• PINTEREST: http://pinterest.com/sweetsparrowdes
• INSTAGRAM: http://www.instagram.com/SweetSparrowDesign

• Tara's TWITTER: http://twitter.com/curious_kitty
• Tara's vintage Etsy shop: https://www.etsy.com/ca/shop/curiouskitty -- 450 sales with 200+ positive feedback!

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
* All sales are final. If you have any questions about an item, please message us before purchasing. Please double-check + compare the listing sizes to the size you need so you are sure it will fit.

* If you are unhappy with your purchase, please contact us within 3 business days of receiving your order + we will address your concern. Please do not send back an item without first communicating with us.

* Any returns (pre-approved by shop) would be minus original shipping charges + return shipping would be at the buyer's own cost.

* Custom + wholesale orders are NON-refundable/returnable.

* Refunds are not available for lost, damaged or stolen packages that are not insured. Insurance is NOT included in our standard shipping. If you would feel more comfortable having insurance, please message us BEFORE purchasing.

* Refunds for shipping are not available for packages that are not received due to buyer not providing a current mailing address. We can either reship the item with cost of reshipping covered by customer, or if buyer prefers, a refund (minus original shipping charge) can be issued.

* Refunds are not available for packages not arriving by a needed date, as we are unable to guarantee that.
https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/news-release/2020-12-14-holiday-parcel-shipping-deadlines

* Refunds are not eligible due to buyer being charged VAT or customs/duty that they do not wish to pay. To be aware of what you may be charged, see: https://help.etsy.com/hc/en-us/articles/115015691007-Will-I-Have-to-Pay-for-Tax-or-Customs-on-My-Order-?.
Payment
**Payment must be received within 48 hours (unless prior arrangements have been made) or the transaction will be voided.

We accept major credit cards and PayPal.

NEW to ETSY?...here's a link to help you through the order process: http://www.etsy.com/help_guide_checkout.php
Shipping
*All regular orders are shipped the most economical option through Canada Post, unless other arrangements are made PRIOR to purchase. If you require your order by a specific date, please contact us before your purchase to ensure we can accommodate your timeframe.
*Shipping generally takes 1-2.5 weeks to the USA, sometimes longer due to customs/holidays. Please understand this is beyond our control.
*Shipping within CANADA generally takes 5-10 business days.
📬📬 PLEASE NOTE: Canada Post is advising customers (both domestic and international) to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the additional safety measures they are required to implement in processing facilities, means it is taking longer to process. {Read more: {https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/service-alerts.page}. "Unprecedented parcel volumes combined with new safety protocols and pandemic measures in Canada and the U.S.A are creating delays for customers. We have adjusted our delivery standards to better reflect expected delivery times, however service may not be consistent. Some items may be delivered 7 to 10 days beyond published delivery standards. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in the U.S.A." Your patience and understanding are greatly appreciated during this time. 📬📬
*All standard shipping does NOT include tracking, so tracking information cannot be provided.
*Shipping overseas takes from 6-10 business days (Airmail) to 6 weeks (Surface).
*Delivery standards exclude the day of mailing, weekends and statutory holidays.
*If you require expedited shipping, please message us for a quote.

*Shipping Multiple Items
We combine shipping for multiple items. Either message us before purchasing so we can adjust, or we will refund the balance (if more than $2.00) through Paypal.

*Mailing Address
Shipping labels are automatically generated with your Etsy address if you pay via Direct Checkout or Paypal address if you pay via Paypal. If this is not the correct address, please contact us within 24 hours. We cannot be responsible for packages that are sent to the wrong address due to buyer error. If sent to the wrong address due to buyer error or a parcel is not claimed by the buyer, we can either reship the item with cost of reshipping covered by customer, or if buyer prefers, a refund (minus original shipping charge) can be issued once the parcel is returned to sender.

Etsy policy is we must ship to your address in your Etsy account. If you notice the address is incorrect, contact us ASAP. We will cancel your order and a new order can be submitted with you providing your correct mailing address.

*Postal Insurance/Tracking
Insurance/Tracking is NOT included. If you'd like insurance or tracking, please message us before your purchase + we will add that to the shipping cost. For our standard method of shipping, Canada Post does NOT provide proper tracking for uninsured parcels + does not provide tracking for parcels outside of Canada.

We are NOT responsible for lost, damaged or stolen packages that are not insured.

*Packaging
We recycle packaging materials whenever possible, keeping costs down for you + us. We do our best to keep the cost low while still providing a neat package.

*International Shipping
YES, we ship internationally! If your country is not listed, please message us to get an accurate shipping quote for your country.

*Customs/Taxes/VAT
Any customs charges, duty, or taxes that may occur through International Shipping are the buyer's responsibility. Please check to see what your country's laws are prior to purchasing.
https://help.etsy.com/hc/en-us/articles/115015691007-Will-I-Have-to-Pay-for-Tax-or-Customs-on-My-Order-
Additional policies and FAQs
*Processing time
All items are made upon order + take 5-10 business days to create, prior to shipping. If you need an order sooner, please message us to see if we can accommodate your time frame. Rush fees will apply.

*If you are unsatisfied in any way, PLEASE send us a conversation so we can resolve it as soon as possible + BEFORE you leave negative feedback or open a claim. Please remember we're human, not perfect. ❤ If you're not happy, we're not happy + we would like for you to have a positive buying experience! Please remember that messages sent during the weekend will be responded to on Mondays.

*Limit one coupon code per transaction. May not be combined with any other offer or discount.

*Please allow 24hrs for me to reply to your message. Thank you!
Privacy
I, Tara Elias, am the data-controller of your personal information as it relates to my shop, Sweet Sparrow Design.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.
• With delivery companies to fulfill your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact Etsy.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay using Etsy Payments, your personal data is protected by Etsy's Privacy Policy.

There is a link to Etsy's Privacy Policy at the foot of the page.