sweetwaterdecor

Candles | Coffee Mugs | Home + Office Decor | Gifts

Pittsburgh, Pennsylvania
53,885 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Sweet Water Decor is a motivational + inspirational brand that designs hand lettered coffee mugs, Made in USA candles, matches, textiles, home decor and more!

Our Owner + Designer Melissa hand letters and designs each item at SWD! In our Pittsburgh, PA candle factory, we hand pour our gluten, lead, and phthalate free candles. All of our candles are made from high quality fragrance oil and a soy based Kosher wax. Many scents even contain essential oils!

FEATURED IN:
The TODAY Show
Good Morning America
GLAMOUR Magazine
Business Insider
Buzzfeed
Country Living Magazine
Marie Claire Magazine
Refinery29
The Huffington Post
Amazon.com Blog
Popsugar
Brit + Co
Women's World Magazine
Pregnancy and Newborn Magazine
Justine Magazine
Style Me Pretty
Pittsburgh Magazine ➕ Many More!

Instagram: @sweetwaterdecor
Twitter: @sweetwaterdecor
Facebook: @sweetwaterdecor
Pinterest: http://www.pinterest.com/sweetwaterdecor
Website: www.sweetwaterdecor.com

Announcement

Last updated on Apr 20, 2021

Sweet Water Decor is a motivational + inspirational brand that designs hand lettered coffee mugs, Made in USA candles, matches, textiles, home decor and more!

Our Owner + Designer Melissa hand letters and designs each item at SWD! In our Pittsburgh, PA candle factory, we hand pour our gluten, lead, and phthalate free candles. All of our candles are made from high quality fragrance oil and a soy based Kosher wax. Many scents even contain essential oils!

FEATURED IN:
The TODAY Show
Good Morning America
GLAMOUR Magazine
Business Insider
Buzzfeed
Country Living Magazine
Marie Claire Magazine
Refinery29
The Huffington Post
Amazon.com Blog
Popsugar
Brit + Co
Women's World Magazine
Pregnancy and Newborn Magazine
Justine Magazine
Style Me Pretty
Pittsburgh Magazine ➕ Many More!

Instagram: @sweetwaterdecor
Twitter: @sweetwaterdecor
Facebook: @sweetwaterdecor
Pinterest: http://www.pinterest.com/sweetwaterdecor
Website: www.sweetwaterdecor.com

Items

53885 Sales
 

All Items

Melissa

Contact shop owner

Melissa

Reviews

Average item review
5 out of 5 stars
(8075)
See reviews that mention:
Quality 608 Shipping 1014 Customer service 268

About sweetwaterdecor

Sales 53,885
On Etsy since 2014

Motivational + Modern Hand Lettered Coffee Mugs, Candles, Textiles, Home Decor + More!

Hello, There! Welcome to Sweet Water Decor!

At Sweet Water Decor, we strive to bring light into your heart and home through our motivational products and made in USA candles. Each piece is designed and hand drawn/illustrated exclusively by our Owner + Designer, Melissa. We're all about positivity, so you'll only find good vibes here. Our items are perfect gifts to give your best friend, your boss, a new mom, or to celebrate a new relationship. From coffee mugs to hand poured candles, reed diffusers, trays, textiles and more, you are sure to find something you'll love!

Our candles are poured in our Pittsburgh, PA candle factory! We proudly use made in USA soy based wax which is Kosher certified, gluten free, phthalate free, and non-toxic. We use premium fragrance oils and cotton wicks. Check out behind the scenes on our instagram: www.instagram.com/sweetwaterdecor

Sweet Water Decor has been featured in The TODAY Show, Good Morning America, GLAMOUR Magazine, Business Insider, Buzzfeed, Country Living Magazine, Marie Claire Magazine, Refinery29, The Huffington Post, Amazon.com Blog, Popsugar, Brit + Co, Women's World Magazine, Pregnancy and Newborn Magazine, Style Me Pretty, Pittsburgh Magazine + many more! With a beautiful line full of motivational and fun items, you'll always find something new and exciting from SWD! You can find Sweet Water Decor items here, on our website www.sweetwaterdecor.com, and in over 4,000 boutiques / online shops across the United States & abroad.

Wholesale:

Sign up to sell wholesale here! https://www.sweetwaterdecor.com/pages/wholesale
Order minimums: $150 | 3 units / style
May not be resold on any third party sites (such as Etsy, Amazon, eBay, etc.)

Notable Features:

THE TODAY SHOW:
https://www.today.com/video/meet-3-small-businesses-that-are-thriving-during-the-pandemic-92845637617?playlist=mmlsnnd_todayarchiveswednesday

Good Morning America:
https://www.goodmorningamerica.com/shop/story/strahan-sara-keke-deals-steals-66524682

Amazon - Small Businesses Doing Good:
https://www.amazon.com/b/ref=s9_acss_bw_cg_sbp01_2a1_w?node=18066746011&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=merchandised-search-3&pf_rd_r=ADF3N2SXP1CS05MRCPW4&pf_rd_t=101&pf_rd_p=e02e7140-7252-49b2-8595-b78b616c0d28&pf_rd_i=17879387011

NY Now - Community Impact Award:
https://nynow.com/digitalmarketawards

Marie Claire:
https://www.marieclaire.com/home/g28394123/best-amazon-prime-day-deals-2019/?slide=23

Amazon + COVID-19:
https://www.aboutamazon.com/news/small-business/small-business-sellers-are-stepping-up-during-the-covid-19-pandemic

INC - Amazon Prime Day 2020:
https://www.inc.com/anna-meyer/amazon-prime-day-2020-third-party-sellers-holiday-shopping.html

Yahoo:
https://www.yahoo.com/lifestyle/pi-ata-definitely-best-gift-123000852.html?guccounter=1

The Huffington Post:
http://www.huffingtonpost.com/entry/products-for-people-who-love-sleeping_5665eedfe4b072e9d1c71702

Pregnancy & Newborn Magazine:
http://mydigimag.rrd.com/publication/?i=355720#

Brit.co: [Virgo + Aquarius]
http://www.brit.co/zodiac-gifts

Style Me Pretty:
http://www.stylemepretty.com/2015/04/20/seaside-bridal-shower/

Pittsburgh Magazine:
http://www.pittsburghmagazine.com/Best-of-the-Burgh-Blogs/Beyond-the-Cookie-Table/June-2015/From-Blushing-Brides-to-Innovative-Brides-in-Business/

View all press here: https://www.sweetwaterdecor.com/pages/press

Follow us on social media!
Instagram: @sweetwaterdecor
Twitter: @sweetwaterdecor
Facebook: www.facebook.com/sweetwaterdecor
Pinterest: http://www.pinterest.com/sweetwaterdecor

Shop members

  • Melissa

    Owner, Designer, CEO

    I have always loved design and have been designing since I was very young. With a background in merchandising and finance, I started SWD to spread motivation and create chic and beautiful items for you!

  • Candle Team

    Assistant

    Our candle production team hand pours each soy candle in Sewickley, PA. From pouring to putting on labels, our team ensures a beautiful finished product for your home.

  • Stephanie

    Marketing Coordinator

    I am responsible for promoting our products digitally, through advertisements and social media!

  • Shipping Team

    Shipper

    Our shipping team makes sure your items are packed up + delivered to you asap! They work hard picking and packing orders just for you!

  • Katelynn

    Creative + Design Associate

    I create all custom items for our customers, maintain product imagery, and help with design projects!

  • Dana

    Customer Experience Specialist

    I answer any questions customers may have while providing an overall enjoyable experience from your cart to your home!

  • Courtney

    Business Analyst

    As the Business Analyst for Sweet Water Decor I manage inventory from production, to shipping, to analyzing sales.

  • Taylor

    Marketing + Creative Associate

    I help create an array of visuals for the brand both digitally & through printed materials.

  • Allie

    Digital Marketing Assistant

    I focus on building SWD's presence on various social media platforms and assist with all other digital marketing activities!

  • Kyle

    Wholesale Account Manager

    I partner with all of our Wholesale Accounts by coaching them with success tools and spreading the love and light of Sweet Water Decor!

Production partners

  • Canvas Maker

    United States

    I design every one of the canvas designs that come from our shop and they are finished at a facility proudly in the USA.

  • Coffee Mug + Tumbler Maker

    United States

    I design every one of the mugs and tumblers that comes from our shop and they are finished at a facility proudly in the USA.

  • Notebook Manufacturer

    China

    I hand letter + design everything in Pittsburgh, PA and send my designs to our wonderful production partners to help bring our designs to life for you!

  • Tool Maker

    China

    Our trusted partner produces our custom designed candle care tools.

  • Weaver

    Turkey

    handwoven on wooden loom for SWD in Turkey

Shop policies

Last updated on April 22, 2021
Sweet Water Decor is a motivational + inspirational brand that designs hand lettered coffee mugs, Made in USA candles, matches, textiles, home decor and more!

Our Owner + Designer Melissa hand letters and designs each item at SWD! In our Pittsburgh, PA candle factory, we hand pour our gluten, lead, and phthalate free candles. All of our candles are made from high quality fragrance oil and a soy based Kosher wax. Many scents even contain essential oils!

Check out our shop and learn more about us on our website, www.sweetwaterdecor.com and follow us on Instagram @sweetwaterdecor!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Custom Coffee Mugs and Canvases are non-returnable and non-refundable. Returns for other items are accepted within 14 days of delivery for store credit minus return shipping charges. This window is extended to 30 days for purchases made between Black Friday and Christmas to account for holiday gift giving. Returns will not be accepted after 30 days. All returns are store credit only. Store credit is redeemable on our main website, https://www.sweetwaterdecor.com/.

If you receive the wrong item/s, an imperfect item, or a damaged item, please contact us within 7 days of delivery to submit a claim. For all claims, please provide us with your order number. If you received the wrong item please provide us with a picture of the item you did receive including an image of the product barcode if available. If the order arrived with an imperfect or damaged item, please include images of the imperfection or damage, as well as pictures of the packing materials and box in which the order was shipped. We will then issue a replacement order, and if applicable, we will provide a prepaid shipping label to return the mis-shipped items.

If an order tracks as delivered but is not received please contact the shipping carrier directly. Once an order leaves our warehouse it is in the hands of the shipping carrier and out of our control. Please make sure you are shipping to a secure location to prevent lost or stolen packages. Sweet Water Decor is not responsible and will not reship or refund orders that track as delivered.
Payment
We accept credit and debit cards, PayPal, Etsy gift cards, and other international payments where available.
Shipping
All items are shipped USPS from our Pittsburgh, PA USA location excluding Canvases and Custom Mugs. We ship orders as fast as possible, mostly in 1-3 business days but the holidays it could take longer. Please check the listing you’re looking at purchasing for current processing times. Orders for single items will be on the shorter end of this estimate and orders containing multiple items will be on the longer end. Please note delivery estimates are from time of shipping not time of order.

Need your order to ship ASAP? Add Rush My Order (https://www.etsy.com/listing/802450105/rush-my-sweet-water-decor-order?ref=shop_home_active_1&frs=1&crt=1) to your cart and your order will jump to the top of the shipping queue! Please note Rush My Order cannot be combined with Custom Coffee Mugs or Canvases. Custom items are shipped directly from the printer and we are not able to expedite production.

If you receive the wrong item/s, an imperfect item, or a damaged item, please contact us within 7 days of delivery to submit a claim. For all claims, please provide us with your order number. If you received the wrong item please provide us with a picture of the item you did receive including an image of the product barcode if available. If the order arrived with an imperfect or damaged item, please include images of the imperfection or damage, as well as pictures of the packing materials and box in which the order was shipped. We will then issue a replacement order, and if applicable, we will provide a prepaid shipping label to return the mis-shipped items.

If an order tracks as delivered but is not received please contact the shipping carrier directly. Once an order leaves our warehouse it is in the hands of the shipping carrier and out of our control. Please make sure you are shipping to a secure location to prevent lost or stolen packages. Sweet Water Decor is not responsible for and will not reship or refund orders that track as delivered. If your order tracks as delivered but is not received, you must contact the shipping carrier directly to resolve any delivery issues - USPS at 1-800-222-1811​ or your local post office or FedEX at 1-800-463-3339​. Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order.

Please note the shipping times estimated at checkout are from time of shipping not time of order and are not guaranteed by Sweet Water Decor as items are shipped by USPS and FedEx. Sweet Water Decor is not liable for items damaged in transit but is able to replace any items damaged.

If you need your item faster please do not choose FREE SHIPPING at checkout but a faster shipping method. If you choose FREE SHIPPING we will ship your order in the most economical way possible. In most cases this is via USPS First Class Mail which can take a week or more to arrive, depending on the destination. Both USPS and FedEx can experience unforeseeable delays. Please keep this in mind when placing holiday or time sensitive orders.

Any free shipping option is valid on US standard shipping only for the contiguous US (islands, AK, and HI are excluded) and does not apply to international orders. We advise using FedEx as your shipping option.

USPS International First Class Mail is the least expensive and SLOWEST shipping option for international orders. Orders shipped USPS International First Class can take over a month to arrive and are not able to be tracked once they leave the US. We highly recommend an upgraded shipping option for international orders. If you have any issues with the delivery of your international order please contact the shipping company directly for assistance. Each customer is responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the US.

Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address. Once an item is shipped the shipping address cannot be changed and a new order must be created. If an item is lost in the mail and cannot be delivered, a new order must be made. Sweet Water Decor is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.
Additional policies and FAQs
CANDLE INFO:

How do I prevent a high flame?
Each time before you light your candle, trim your wick to 1/4" and burn your candle no longer than 4 hours at a time. If you are experiencing a high flame, your wick is too long. This can occur even if you've been burning your candle for a long time during a single use. Extinguish the candle with a candle snuffer or wick dipper, and trim your wick for the next burning. Enjoy your candle until around 1/2" of wax remains at the bottom of the jar. Do not burn your candle with less than a 1/2" of wax remaining. You can check out our candle wick trimmers, dippers, and snuffers here: https://www.etsy.com/shop/sweetwaterdecor?ref=seller-platform-mcnav§ion_id=25962255


Where and how long should I burn my candle?
Place your candle on a heat safe surface away from any drafts. Keep out of reach of children + pets. Our candles are great for bathrooms, bedrooms, kitchens, living rooms, and more. Every setting and area is different. If you have a room with high ceilings you may want to burn two candles at once to create the atmosphere you desire. A single candle in a smaller room or bathroom works great. Keep your wick trimmed to 1/4" at all times and make sure you burn your candle until the wax pool reaches the side of the jar. Enjoy your candle burning for up to 4 hours then it's best to extinguish. Be sure to never leave a candle unattended. Enjoy your candle until around 1/2" of wax remains at the bottom of the jar. Do not burn your candle with less than a 1/2" of wax remaining.


How long will my candle last + how many hours will it burn?
Our clear + amber jar candles burn for 40+ hours and our larger candles like our white and mug candles burn for 50+ hours.


How long should the wick be before lighting?
Trim your wick to 1/4" using one of our wick trimmers from our candle care kit or scissors / nail clippers work great too! Keeping your wick trimmed to approximately 1/4" will prevent your candle from smoking or throwing sparks while burning.


My candle won’t light - what should I do?
If your candle won't light the wick either has too much wax on it or was cut too short. Dig out some wax around the wick and re-light.


How should I extinguish my candle?
Using one of our wick dippers to gently dip the wick into the wax and pull the wick back out is the recommended way to extinguish your candle to avoid smoke. Blowing out your candle or using one of our candle snuffers to extinguish your candle will also work.


What kind of wax do you use and what are your candle wicks made out of?
Our wax is a USA made, proprietary soy wax blend. It is made with US grown soy, kosher, and has a great scent throw! Our wax is beeswax free and coconut wax free. Our wicks are made of cotton and are metal free!


Do your candles contain essential oils + what kind of fragrance oils do you use?
Many of our candles do! If the fragrance contains essential oils, it will be noted in the listing. They also contain premium fragrance oils, which are non-toxic, gluten, phthalate, and lead free. All of our fragrances are 100% non-toxic when used for their intended purposes, in candles. Be sure to check out each candle listing to see which scents and essential oils are used.


How strong are your candle scents?
We use the highest scent to wax ration possible to ensure a full fragrance. We do not use toxic chemical boosters found in many commercial candle brands so our candles do not have overpowering scents. We recommend using multiple candles if using in a larger space or a room with high ceilings.


Do your candles contain phthalates?
Nope! Our candles are phthalate free!

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CUSTOM REQUESTS:

Do you take custom requests?
We do not take custom requests at this time for our products, except for a select collection of Coffee Mugs. Shop our custom mug section here! https://www.etsy.com/shop/sweetwaterdecor?ref=shop_sugg§ion_id=30417168


Can I get custom Candle labels or Dispenser labels?
Our labels are only available as shown.

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PRODUCT QUESTIONS:

I see some photos with multiple products. Are they all included when I buy from that listing?
All of our products are sold separately. We photograph products together to show how items pair + examples of how to style them in your own home!


Where are your products made?
All Sweet Water Decor items are designed in the USA by Owner + Designer, Melissa. Many of our products are also made right here in the USA! Sweet Water Decor candles, reed diffusers, and soap dispensers, are made in Pittsburgh, PA USA with our canvas prints being made in the USA as well. Our plastic pens and custom mugs are made internationally and finished in the USA. We always use US grown soy wax in our candles. All other Sweet Water Decor items are designed here and imported.


How are your designs applied to your mugs and other products?
All of our designs and hand lettering are professionally printed onto each product. We do not use vinyl lettering and it will not wash / come off with proper use. Please read each product’s listing for proper care.


How do I care for my coffee + travel mugs?
Travel mugs, metal coffee mugs, and metal wine tumblers are hand wash only. Stoneware mugs, Gold handle mugs, and ceramic campfire mugs are dishwasher safe, but to keep all Sweet Water Decor mugs looking their best, we recommend hand washing with a non-abrasive cloth to keep lettering from fading.


Can my mug go in the microwave?
Sweet Water Decor travel mugs, metal coffee mugs, and metal wine tumblers are NOT microwave safe. Do not use these products in the microwave. Sweet Water Decor stoneware mugs, gold handle mugs, and ceramic campfire mugs are microwave safe meaning these mugs can be used in the microwave without causing damage to the mug or to the microwave. We do recommend hand washing our gold handle mugs to help preserve the microwave safe finish. If sparks occur or handle becomes too hot, discontinue use in microwave. Microwave safe does not mean these mugs will not get hot in the microwave. These mugs will get hot. To avoid burns always use caution removing mugs from the microwave.


Your gold handle coffee mugs say “bone china” - are they real bone?
They are not real bone and are not made with any animal products. They are Vegan approved, Fine Bone Luxury China.


Is it safe to use essential oils or fragrance oils in your plastic dispensers?
Yes! Our plastic containers can safely store products that contain essential oils less than 5% or fragrance oils less than 15%. If your oil percentages exceed these respective levels, please consider using our glass dispensers.


Are your plastic dispensers BPA free?
Yes! Our plastic dispensers are BPA free and FDA compliant.


How do I care for my new product?
All care instructions can be found in each product's listing.

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INFLUENCERS:

Do you partner with social media influencers or bloggers?
Check out our affiliate page here: https://www.sweetwaterdecor.com/pages/brand-ambassadors

We work with affiliates who use Amazon Affiliate, Etsy, + RewardStyle / LikeToKnow.It. Feel free to begin using your Affiliate Links to link up our products. Don't forget to tag us on Social Media! @sweetwaterdecor

With the amount of inquiries we receive, we are not able to offer free products.

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ALL PURCHASES:
All designs sold by Sweet Water Decor, LLC on www.sweetwaterdecor.etsy.com and www.sweetwaterdecor.com are copyrighted and may not be copied, altered, or resold (other than wholesale orders). With printable files purchased, you may print them for your own use as many times as you like, but they can not be resold, altered, copied, or passed on to others. The copyright of all designs remains with Sweet Water Decor, LLC and does not transfer with purchase. By purchasing any item in our shop, you have agreed to these terms. Please note that color may differ from a computer screen vs. a final printed product.

SOCIAL MEDIA:
You may post to social media or promote our items as long as you have properly linked back to our page and social media platform.
Instagram: @sweetwaterdecor
Twitter: @sweetwaterdecor
Facebook: https://www.facebook.com/sweetwaterdecor
Pinterest: http://www.pinterest.com/sweetwaterdecor

OFFICE HOURS:
We do not have specific office hours for customer service. We respond to most messages within 24 hours. Our shipping department is open 8-3pm EST M-F (excluding US holidays) and most single item orders ship within 2 business days except during holiday time (Black Friday - December 25th) where single item orders are typically processed in 3-5 business days then shipped by your method of choice. Orders with multiple items may take up to 10 business days to ship. If an item is a pre-order item it will ship when noted in the listing.

DESIGN + CONTENT:
All design and content is of Copyright © 2021 Sweet Water Decor, LLC.

All images, designs, copy, logos, media, material, and content belong to Sweet Water Decor, LLC and is designed by Owner, Melissa. Use of images without permission is prohibited. Items may be posted to Instagram, Facebook, Pinterest, and the like but they are required to link back to our page and must be properly tagged or noted that the image/content is from Sweet Water Decor (@sweetwaterdecor).

Questions? Feel free to message us or email us at: customerservice [!at] sweetwaterdecor.com

More information

Last updated on Apr 22, 2021
Frequently asked questions
Do you design custom coffee mugs, travel mugs, and more?

We offer customized mugs that can be found here: https://www.etsy.com/shop/sweetwaterdecor?ref=shop_sugg§ion_id=30417168 All other items you see in the shop are to be purchased as is, we hope you find an item you love!

If you need a very large order, feel free to contact us at: katelynn@sweetwaterdecor.com

Do you sell outside of the US?

We do! We sell all around the world and welcome customers from around the globe.

What is your return & exchange policy?

Custom Coffee Mugs and Canvases items are non-returnable. Returns for other items are accepted within 14 days of delivery for store credit minus return shipping charges. This window is extended to 30 days for purchases made between Black Friday and Christmas to account for holiday gift giving. Returns will not be accepted after 30 days. All returns are store credit only. Store credit is redeemable on our main website, https://www.sweetwaterdecor.com/.

I want to purchase many of your items for an event, can you ship them to each individual? Do you offer discounts?

We can! Each item will need to be purchased separately so that shipping is accurate for your order. If you'd rather order all at once and hand them out yourself, you can place 1 large order. If you'd like our thank you notes to give to each person, please leave a note for us to include them.

When ordering gifts, you can add Create Your Own Gift Box to your order to make it special:

https://www.etsy.com/listing/693298165/create-your-own-gift-box-motivational?ref=shop_home_active_2&frs=1&crt=1

We do not offer any discounts or coupons.

When should I order for the holidays?

With a rise in online shopping and number of packages in the USPS, UPS, and FedEx systems, we encourage you to shop as soon as possible for the holidays. Once the middle of December hits, that is the very possible time we would recommend shopping in order to get your package in time. We cannot guarantee any delivery date due to unforeseeable delays in the FedEx, UPS, and USPS systems. As a small business, we are doing the best we can, working around the clock, to get packages out asap, all while growing our warehouse and production teams to do so. Package delays are something out of our control so we encourage you to shop early and choose FedEx as your shipping provider as they are more reliable than USPS.