SweetWhimsyShop

All purchases are nonrefundable, and not eligible for return.

Lots of time, effort, and energy go into making every cake pop perfect, just for you! If you are unsatisfied with your cake pops, please contact me immediately, so I can fix the problem - and keep you a happy customer :)

I will make sure your sweet treats are packed with great love & care to ensure safe travel to your destination. For this reason, I cannot be held responsible for what happens to your package once the USPS or UPS (or FedEx) takes control of your package. If you would like to purchase insurance for your package, please make arrangements with me BEFORE placing your order. Insurance will cover damages beyond the standard $50 (USPS) or $100 (UPS & FedEx) limited liability for shipments. Please keep in mind that insurance will not cover weather-related damages (i.e. if the chocolate-coated cake pops melt from the heat), or shipping delays (i.e. if a delay during transit results in the cake pops being delivered after the event).

Please also be aware that I cannot be held responsible for weather-related, mechanical, or comparable shipping delays. Likewise, I cannot assume responsibility for packages that arrive later than estimated/scheduled, if shipped on time, as determined by the schedule set by USPS, UPS, or FedEx. In other words, if the package is delayed/lost/damaged after the shipping company obtains possession of it, I will not assume liability, and the client will not be reimbursed for items that were shipped on time, but were delayed because of a shipping company error or delay. Should a package get delayed in transit, I will make every effort to work as a liaison between my client and the shipping company to arrange for delivery (or pick-up at the local shipping center) before the scheduled event. However, in the rare case that the package is delayed until after the event, there will be no reimbursement, unless the contents were damaged (please note the process for filing a damage claim, as explained below).

These policies are consistent with Etsy's policies, as outlined here: https://www.etsy.com/help/article/4521?ref=trust - and noted specifically: "Etsy doesn't hold sellers responsible for shipping delays or errors, as long as the seller is able to prove that they shipped the item"

Should you need to file a claim for damages, you will need photos as documentation of the damages. Additionally, KEEP YOUR BOX AND ALL THE PACKING CONTENTS. UPS may need to do an on-site inspection. If you discard your box (and/or the contents inside), UPS will automatically deny the claim (even if you have photographs).

Please photograph the following:

1. The outside of the box, showing the shipping label and all stickers attached. Be sure to show any damage to the outside of the box.

2. If you suspect damages inside (before you actually unpack the box), take a photo of the interior packaging, before you unpack the contents.

3. Once all cake pops have been unpacked, photograph the any damages. Line them up and photograph the entire collection at once. If only a few are damaged, group those together next to a group of the undamaged cake pops, and photograph both groups together, in the same photo.

4. Photograph close-ups of damages on individual cake pops.

*UPS CUSTOMERS, please read the list of specific photos that UPS will require:
1. A photo of the damaged item.

2. A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)

3. A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

4. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

5. A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.

6. & 7. Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

8. Dimensions of the box including the package height, length, and width provided in the body of the email.

***Keep in mind that unless you have purchased insurance, you will be limited in what you can recover damages for. USPS Priority includes $50 insurance and USPS Express includes $100. UPS has a limited liability of $100. Both USPS & UPS offer the option to purchase more insurance (before the package is shipped). Please contact me (before your package is scheduled for shipment) to purchase additional insurance ****

Payment is accepted via PayPal or Direct Checkout (credit card), and full payment must be received before work on your order begins.
Please contact me ahead of time if you have a specific deadline, to be sure your needs can be met!

All purchases are nonrefundable.

Please allow up to 4-6 weeks for your order to be baked and shipped, unless other arrangements have been made prior to purchase.

Free local pick-up is available year-round in the Savannah, GA (Richmond Hill) area, within zipcode 31324. Please contact me before placing your order to make time/date/location arrangements.

From November through early April, I ship via USPS Priority (estimated 2-3 day transit to most places), but faster/expedited shipping can be set up if needed (contact me for a quote). It is too hot to ship (from Savannah, GA - where I live) during the spring, summer, & early fall months, unless cake pops are shipped overnight with ice packs (which can be arranged). And, please contact me before placing your order, if you have a specific event/deadline. Cake pops will stay fresh at room temperature for about 10 days. No need to refrigerate, but you should keep them out of heat (chocolate melts quickly!)

FYI: USPS Priority is not a guaranteed service. The 2-3 day estimate is just that: only an estimate, not a guarantee. 98% of the time, USPS Priority packages are delivered within that window. However, if your package arrives later, USPS will offer no compensation, nor will I, if I have shipped in accordance with the USPS Priority estimate for your zipcode.

Thanks for your interest in Sweet Whimsy cake pops. If you love my stuff, tell your friends! "Like" me on Facebook: www.facebook.com/sweetwhimsyshop, follow me on Instagram or Twitter @SweetWhimsyShop, and remember Sweet Whimsy cake pops for future gifts, parties, showers, and events.

PLEASE NOTE: THESE CAKE POPS ARE MADE IN A COTTAGE FOOD OPERATION THAT IS NOT SUBJECT TO STATE FOOD SAFETY INSPECTIONS