Bringing Romance To Your Pants

Inverness, United Kingdom

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Shop policies

Last updated on May 10, 2022

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Welcome to Swoon!

I exist to make your dreams (whether daydreams or the night time variety) sweeter. If you want to look like a siren, step right up. If your leaning is more in the Doris Day cutie pie direction, get on board!
Returns and exchanges
I accept returns by arrangement. Please let me know before returning your item, which must be done within a week of your receiving it, and at your own expense. I can only accept returns on items which have not be worn. I will then refund or remake your item once the returned item has been received by me. Shipping costs will not be included in the refund.

Custom made items can only be returned if faulty or damaged. Please liaise with me over any concerns with any item I have sold to you. I will strain every sinew to ensure a fair and happy outcome.
I accept payment by Paypal only. I do not ship items until payment is received, so please ensure you have fully completed your purchase: many find Etsy's checkout confusing to navigate, and forget to press the 'Pay With Paypal' button, which renders their transaction incomplete. If you are having problems, don't hesitate to contact me for help.

As proof of commitment, I ask that custom orders are paid for in advance of work commencing.
I try to ship within three days of purchase (excluding weekends). Purchases will be sent via First Class Royal Mail, and for international items Airmail. Both these services have automatic insurance up to £30. I always obtain proof of posting and will assist purchasers with any claims for lost or damaged items. Such instances are extremely rare, and although I have had packages go astray, barring one, they have always turned up eventually. Generally inland packages will be delivered in 1-2 days. Airmail times differ - typically to the US they will take 7 - 10 days, but the odd one will be delayed by Customs or other agencies and will take up to 6 weeks. Please do not panic for at least 14 days. The Post Office recommends waiting 4 weeks before instituting claims.

Please be aware that most countries apply import duty to items bought out of country. It is a good idea to acquaint yourself with your country's rules and limits. Since it is an offence to make false statements regarding the nature and value of packages subject to duty, I will decline to do so when filling out the customs label. However I will be happy to ship items in separate packages in order to avoid your incurring customs charges, so please don't hesitate to ask.

If you can find the time to tell me, I always appreciate knowing your parcel has arrived safely and that you are happy with it.
Additional policies and FAQs
If you would like to custom order, drop me a line. There is no extra charge for custom items, and I can offer you choices of prints and trims not yet featured in my shop.

I do not offer consignment or traditional wholesale, but do offer bulk discount. Please contact me for details of this.

My work is protected by Intellectual Property laws - I want you to appreciate it, but not steal it. If you think you might like to copy it, please think again. And again. Until you have a better idea.