SwoonAndShimmer

Announcement    ***PLEASE READ ENTIRE SHOP ANNOUNCEMENT BEFORE PURCHASING***

COVID-19 UPDATE: 97% of our United States orders are being delayed in some way during shipping: mis-routed, scanned in late, not scanned at all, not scanned until delivery, etc. etc. Most first class shipments are taking 7-21 business days in transit. We are recommending the $3 upgrade to priority shipping if you have any type of deadline, although about 50% of our priority packages have also been frustratingly delayed. Overnight shipping is also now taking an average of 2 business days instead of 1. We cannot offer any guaranteed on shipping, not do we offer refunds on items delayed by the post office. We ship 6 days a week. We work seven days a week. The day your labels are printed (you will receive an email with tracking) is the day it is shipped, we don't hold packages. Our local post office rarely scans them as "accepted" on the day we drop them off, even after years of asking them to do this. Once you receive the email that the item has shipped, it has likely already left our hands and no changes can be made to your order. Thank you for understanding!

International Orders: 100% of my international orders since March have been delayed. Every. Single Order. Please allow 12 weeks transit time before contacting me to attempt to find a lost package - many are taking longer than that. We are not responsible for international packages once they are with the United States post office.

Our website is live! Check it out for freebies, deals, Grab Bags, logo beads, and MORE! SwoonAndShimmer.com

I have a TON more options for beads on my Instagram. Anything you see on Instagram, I can make you a custom listing for on Etsy, just message me :) See the Instagram options here:
www.Instagram.com/SwoonAndShimmer

***IMPORTANT*** Please do not change any quantities above "1", instead select the number of beads you'd like to purchase from the drop down menu. Etsy charges all sellers an additional transaction fee whenever the quantity goes above one. For example, if you select "15 beads" from the dropdown menu, I get charged once. If you select "1 bead", then change the quantity to 15, I get charged 15 times. I can only keep prices this low if you DO NOT change the quantity to greater than 1. If you want a certain number of beads that you don't see in the drop down menu, please contact me and I will set you up a listing. Thank you! :)

TURNAROUND TIME:
Plain Beads (no embellishments): Ships within 48 hours, usually sooner
Embellished Beads: 3-5 Business days

WE LOVE OUR CUSTOMERS <3
Please contact us with any issues regarding your order before leaving feedback. Customer service is our #1 priority! Our shop is open 5 days a week to keep it running quickly and efficiently, but we are human and may make occasion mistakes (hard to admit, but true!). We reserve the right to refuse service to anyone that is combative or demeaning via messages.

ACCURACY OF ORDERS / COMBING ORDERS:
As of January 1st, 2018 we can no longer combine shipping or offer refunds on 2+ orders placed in the same day. We had so many people place more than one order and then ask for a shipping refund in the same day we were spending an hour+ each night issuing refunds. After discussing with Etsy, they have asked us to provide a unique tracking number to each order. All orders placed through Etsy will ship alone. Please make sure you are completely done shopping before checking out as we can no longer issue shipping refunds or combine shipping, no exceptions. Thank you for understanding!

We cannot change addresses on orders, no exceptions. Please make sure your address is correct BEFORE checking out. We often start orders immediately as they are placed, so we cannot make changes to the order itself or the address once an order is placed.