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swoonfibers' Shop Announcement

20%-30% OFF SALE , items being added daily https://www.etsy.com/shop/swoonfibers?section_id=8162240&ref=shopsection_leftnav_1

CHECK OUT "Annex Fibers" my new shop for Sale, Destash, Books, Yarns, Supplies-you name it! https://www.etsy.com/shop/AnnexFiber?ref=hdr_shop_menu . I have hundreds of books and thousands of goodies that I will be destashing, also look for deep sales on one-ofs, experiments, great vintage books, and more!

*** It may be possible to order a particular colorway in a larger quantity, and custom colorways are available; Please convo me to discuss if you are interested. These orders are pre-paid only.***

SHOP DISCOUNTS: Become a member >> Sign up here : http://swoonfibers.blogspot.com/ or here: https://www.facebook.com/SwoonFibers/app_100265896690345
To keep on top of shop updates: http://swoonfibers.tumblr.com/

*** Swoon Fibers ships internationally***
10% OFF for liking Swoon Fibers on FACEBOOK: https://www.facebook.com/SwoonFibers
use the code FBHELP.



swoonfibers' Shop Policies

Welcome

Welcome!
Swoon Fibers offers delectably soft fibers in a full range of colorways.

Payment

Swoon Fibers accepts Paypal & Etsy Direct Checkout.
Swoon Fibers Shop Guidelines:
All Custom Orders must be prepaid, no exceptions.
Orders will not be held , waiting for the completion of unpaid separate orders.
A 25% restocking fee will apply to all returns.
If Swoon Fibers has made a mistake, there will be no restocking fee. Buyer pays return shipping.

Shipping

SHIPPING OPTIONS

I ship via US postal service, first class delivery. I use US postal service PRIORITY mail for any package over 13 ounces.

I ship all over the world! But if your country’s customs laws prohibit the item(s) you purchased, I will let you know so that we can cancel the order.

DOMESTIC SHIPPING

I will ship within three to five days days following receipt or completion of order for all domestic deliveries.


WORLDWIDE SHIPPING IS WELCOME

I will ship within three to five days following receipt of payment and completion of order. Please note that once your order leaves me, it may take from two to six weeks to arrive, depending on your location, AND that first class shipping doesn't include online tracking service.
While we are not responsible for lost or damaged items, we will make every effort to track down your item if it has not arrived in a reasonable amount of time. If you are concerned about items being lost or damaged please add tracking and/or insurance to your order. Unfortunately there isn't much we can do at this time to track international orders- hopefully this will improve someday!

If you prefer online tracking and/or priority or express shipping, please convo me for the cost before submitting payment, so that I may adjust the price accordingly.

For international buyers, please note that you or your recipient are responsible for customs fees and taxes assessed by your country. By federal and international law, I must include the actual purchase price of each items on the customs form for each shipment.

Refunds and Exchanges

Swoon Fibers is happy to do an exchange if it is within a 10 day period. If you should want a refund, a 25% restocking fee will apply to all returns.
If Swoon Fibers has made a mistake, there will be no restocking fee. Buyer pays return shipping.

Please note that Swoon Fibers will not accept for return or exchange any yarn that has been re-wound, washed, felted or in any way not in the condition that it was shipped.
If you have any difficulty with your order, please convo Swoon Fibers. We are happy to work with you to resolve any issues.

Patterns are non-refundable.

Sorry! Swoon Fibers cannot issue a refund on coupons if the code is not entered in the coupon code box at checkout.

Additional Policies and FAQs

Custom Work:
It may be possible to order a particular colorway in a larger quantity, and custom colorways are available; Please convo me to discuss if you are interested. These orders are pre-paid only.

Dyes:
Swoon Fibers uses dyes that are considered environmentally friendly and non-toxic.

Seller Information

I N T E R N A T I O N A L B U Y E R S :
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Please DO send me your telephone number at the time of your order, we need this to fill out the shipping & customs forms. Thank you!

Last Updated October 19, 2014