SWStitchery

In the event that an item does not meet your full satisfaction, you may return it within 7 days of receiving it.
Please send me a message PRIOR to returning.
All returns must be sent back with their original packing, materials and in original condition.
You are responsible for return shipping charges and it must be traceable by me (ex: Priority Ship tracking # or Delivery Confirmation #).
Once I receive the item back and verify it is in it's original condition I will then refund the purchase price (less shipping charges) only.

I provide tracking whenever possible but I can not be held responsible for any actions (or lack thereof) of USPS or other mail services.

NOTE: The above does not apply to CUSTOM/CUSTOMIZED items. All CUSTOM/CUSTOMIZED are final sale and not eligible for returns, exchange or refund. Don't worry, I am big on Convos. I also send pics as I work if a long project, or at completion if a short project, and before mailing.

I accept payment via Paypal only. You can pay with a credit card via Paypal WITHOUT signing up for Paypal! I also accept echeck & instant transfer via Paypal (account needed). Just follow the directions after clicking the "Pay Now" button.

I do my best to stay on top of invoices, when needed, for combined shipping between my two shops. If you need one and haven't heard from me within 24hrs just send me a message please and I'll get right to it.

All items will be sent to the address listed on Paypal so please be sure it is correct.

A sales tax of 9.25% is automatically added via Paypal for all TN state residents. I can not make exceptions to this, it is a tax law.

All non-supply items are wrapped before mailing so they are ready to give as a gift! Even if it's for yourself, who doesn't like presents?
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I try to be as reasonable as possible when it comes to shipping costs. Any gross overages in shipping cost will be refunded.
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All packages generally ship 1st Class/Parcel Post with Delivery Confirmation unless Priority shipping is the cheaper option.

You do have the option of paying for faster shipping. Convo for a quote.

International shipping times can take up to 2 weeks or longer. I have no control over this so please be patient.
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Please be aware of all customs fees, taxes, and duties assessed by your country. The package will be marked as purchased goods.
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I generally ship within 48 hours of purchase excluding holidays, weekends and "acts of God(s)".
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Please be sure your address on Paypal is up to date as that is the address I will send to.

I do not do wholesale pricing, many of my items are already priced as such, or consignment at this time.

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If you have any questions at all please do not hesitate to ask me!