If you are not satisfied with order product you can return it unused within 14 days of delivery.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Shipping costs will also not be refunded for uncollected items.

We will refund the cost of the item as soon as it arrives too us.
Lost packages cannot be refunded in the case of an incorrect address.
Please make sure to enter your address correctly.

If you receive damaged item, please contact us immediately and send us a photo of the damaged product.

*Custom orders are not returnable. This includes items created specifically for you or any item that I altered to your specifications.

We accept payment via Direct Checkout.

Payment must be made within 3 days of purchase.
Payments not received within 3 days will be treated as non-payments and the
transaction will be cancel and product will be available for other customers.

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

We personally pack and ship all items.

We always ship to your Etsy Address, unless you provide a different one.
If you want to ship to a different address, please let us know before the payment.

Please ensure the address we are shipping to is correct. Labels are automatically generated based on the shipping information in the invoice. I can not be held responsible for items shipped to the wrong address provided by the customer.

All orders are shipped from Europe/Poland.
Most orders will ship out within 1 - 5 business days, once payment is received.
All in-stock items are posted within 1 - 5 business days after the payment is received.
Other products are shipped within deadline stated on the items listing page.

Approximate delivery time is 7 - 14 business days.
But sometimes it can take longer even 3 - 5 weeks, so if you don't get your order after this time let us know, we'll work out together on the problem. I personally can not guarantee a delivery date.
Only in Poland, the time is shorter 2 - 3 days.

Please note that during busy holiday times (Christmas season, Mother's Day, etc.), shipping time frame may be longer. It usually takes more time than usual.

The shipping time of the packages is beyond our control.

Shipping Options
- via Polish Post - Registered Priority Mail. It is national registered post service. Items are sent as priority registered airmail (it is slower shipping).
Shipments are numbered and it is possible to trace them.
Unfortunately, not all countries support the option of tracking from sending to receiving.
- via UPS service - it is fast shipment give warranty of trace in all countries.
So before purchase please keep that in mind.

*IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF POLAND*
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on the package coming outside of your country.

We are not responsible for any delays caused by destination country's customs clearance processes.

Colors you see on your monitor are not always the same as the real item. It depends on your monitor, so I cannot give you a guarantee that your monitor displays the colors in the right way.

INFORMATION WE COLLECT

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order) if you contact us directly.

WHY WE NEED YOUR INFORMATION AND HOW WE USE IT

We rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. We share information with Etsy as necessary to provide you our services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (National Post and UPS) and our accounting office. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE OF THE UE

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we required to store data for legal reasons) We will generally delete your personal information upon request.
• Object. You can object to our processing of some of your information based on our legitimate interests and receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

If you have any questions or concerns, you may contact me at taftyli [!at] taftyli.pl