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Shop policies

Last updated on February 22, 2011
Thank you for allowing me to put a smile on your or someone else's face. There can be no more perfect gift than one that takes thought and is a true reflection of the individual. Remember..." Taking it personal is a good thing"

Accepted payment methods

Returns and exchanges
If I make a personalization mistake that is my fault, please contact me and I will replace the item ASAP. Please make sure all of the personal information you submit on your order is accurate. I cannont be responsible for errors on your side.

I give detailed attention to every custom design order. If I have followed your instructions, I cannot accept returns or exchanges.

If there is any problem with your order, please contact me before leaving any negative feed back. I can assure that you will be 100% satisfied.
I accept payment through Paypal only.

You can pay with a credit card in Paypal without signing up for a PayPal account. If your arent sure how to, just ask! If you are not comfortable paying with a credit card, please send me a convo and I will be happy to work something out for you.

LINKS to Buyer Help

Etsy Checkout Guide .... Buying an Item

How to Pay "Article"
I will mail your order approx. 2 weeks after payment as promised. In the US delivery confirmation is included a part of your shipping fee. First Class Items within the US generally arrive in 5 business days.

Insurance: If you would like to purchase insurance on your package, convo me and I will set up a listing for you.

I cannot be responsible for the US Postal Service and will not be responsible for lost packages.
Additional policies and FAQs
Keep in mind that all of my items are hand made. Each peice is truly one of a kind. Each letter is individually stamped by hand. You'll notice that the lettering isn't always perfect, but this gives the peice character and uniqueness.

What is your jewelry made of?
My jewelry is made of sterling silver and copper. There are no plated materials. Any peices containing beads are made of Swarovski crystal.

What lengths of chains do you offer?
You may choose 16", 18" or 20" chain. If you do not specify chain length, I will randomly select one.

How long does it take to receive my order?
Please allow approximately 2-3 weeks from receipt of payment.

How do I care for my jewelry?
Sterling silver will tarnish. A polishing cloth (one free small cloth is included in every order) will keep your peice looking new. Please refrain from liquid cleaners. They will remove the black from your lettering.