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talktothesun

playful hand carved rubber stamps from japan

talktothesun is taking a short break.

thank you for your enquiry.

>my shop is currently on spring break from march 16th to april 15th.

>for all orders placed in march and a few custom made orders placed in february, ALL ORDERS WILL BE SHIPPED ACCORDINGLY BASED ON YOUR SHIP-BY-DATE on your receipt and by march 29th. i will inform you when i am posting and when your parcel is shipped via etsy conversations and etsy shipping notifications. (all orders were safely shipped by march 27th.)

>my shop will reopen on april 10th for preorders.
all orders placed after april 10th will take 10-15 business days to make as turnaround time (not weekends included). custom made requests will be available from may 1st. i will be physically at my shop from april 16th. so if you would like to double check the timeframe before purchasing, please do contact me then.

>for any further enquiry,
please click "contact the shop owner" button on the left under "have a question?"
i will reply to your messages in 24 hours from 16th - 29th.
after march 30th to april 12th, i am away from internet so i will not be able to reply to any messages within 24 hours. it will take around 78 hours or more depending on my internet access as well as the urgency of your messages.

>about shipping info for your shipped items,
*check the tracking number on your etsy receipts and click the tracking number to see your tracking data as well as on japan post and your country's post office website.
*contact your local post office with your tracking number directly if there is any concerns about your shipments if there is any delays especially during this period while i am away.
*inform me your situations after you check above and contact them. i will look into it after i am back to my shop on april 16th.
*some countries do not track international registered mails due to their postal systems.
*for most cases, it is the matter of the customs or postal transits once the package arrives in your country. so it should arrive sooner the later. all international shipments does not have any guarantees on the specific delivery days or date due to those places it goes through before it reaches you. also, weather is another matter for how long it takes to deliver. if you are concerned, please contact those authorities in your country as soon as you can.

>about the customs charges/VAT/taxes/tariff or associated handling fees,
it is your responsibility as an importer to pay for these tax charges levied by your government. this process might take a while as you and the customs or the post office on behalf of the customs have to deal with. if or when you are asked to pay those taxes, please follow their procedures. if you were not familiar with those import taxes in your country, the best place to find out about those customs charges is your country's customs office and post office websites.

>see more details in our shop policies. http://www.etsy.com/shop/talktothesun/policy

>check what items talktothesun usually carries? see "sold items" from my shop. you will have a good look what will be available once we open for preorders from april 10th. they are all made to order. but i make each by hand and with love every time.

>follow us on Facebook/instagram for updates and news
facebook: http://www.facebook.com/talktothesun
intagram: talktothesun

many thanks,
riyo
talktothesun


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talktothesun's Shop Announcement

▶my shop is having a break from march 16th - april 15th. (preorders will start from april 10th. i will start working on orders from april 16th. )
▶turnaround time: about 15 business days (about 3 weeks) to make rubber stamps. contact us if you have questions. (weekends and holidays in japan do not included in business days)
▶all orders will be shipped via registered mail from JAPAN!
estimated delivery days per area is stated www.etsy.com/shop/talktothesun/policy
you will be required to sign upon delivery.
you can upgrade from 'shipping options' in the shopping cart by choosing your continent or contact us to give you our assistance or arrange the shipping upgrade.

▶if you need any items on the specific date, please contact us to double check that you have enough time to receive items from japan before purchasing items. you need to include turnaround time to make items and estimated delivery days to your country plus a little bit of extra time to allow unexpected delays during transit.

▶new year's holidays in japan: jan 1st-4th. orders can be placed but start working on orders after 5th. please check out follow-up messages sent to each customer.

▶CUT OFF DATES for special holidays...this is an estimate.
this is set based on our turnaround time and estimated delivery days.
>>> valentine's day/easter's/halloween/christmas:
*north america/australia: 8-7weeks before the event date via standard mail
6-5 weeks before the event date via EMS
*europe: 8-7weeks before the event via standard mail
6-5 weeks before the event via EMS
*singapore/hong kong: 6-5 weeks before the event date via standard mail
5-4 weeks before the event date via EMS
*rest of the world: please contact us. some countries takes longer due to their customs and postal systems.
>>>for countries (UK/Germany/the netherlands, Indonesia or any countries that have reputably strict customs, please place an order much earlier than it is mentioned above.
>>>these cut off days are estimates. it will NOT guarantee on the definite delivery date or delivery days as we cannot predict or control the process at the customs, postal transits or weathers. please order as early as possible and upgrade to EMS. also, check your tracking number after your package is posted.

▶make sure your shipping address are correct and verified on both etsy and paypal!

▶IMPORTANT for all international buyers
>>>customs charges/VAT/duty/taxes/associated handling fees
it is your responsibility to pay those taxes levied by your government. you (buyer) is an importer. those taxes are only levied by your government once the package arrives in your country. if you were unaware of those taxes, please check with the post office or the customs office in your country.

all details are stated in our shop policies. www.etsy.com/shop/talktothesun/policy

▶all rights reserved. ⓒtalktothesun
our products are private use only.

▶talktothesun's shop opens MONDAY - FRIDAY every week (weekends are closed) - we will take orders and reply your enquiries on weekends but we are not physically working on orders.

▶日本在住の方は、日本語で対応いたしますので、何かご質問があれば、注文前にご連絡ください。