talktothesun is taking a short break.
thank you for your enquiry.
>my shop is currently on spring break from march 16th to april 15th.
>for all orders placed in march and a few custom made orders placed in february, ALL ORDERS WILL BE SHIPPED ACCORDINGLY BASED ON YOUR SHIP-BY-DATE on your receipt and by march 29th. i will inform you when i am posting and when your parcel is shipped via etsy conversations and etsy shipping notifications. (all orders were safely shipped by march 27th.)
>my shop will reopen on april 10th for preorders.
all orders placed after april 10th will take 10-15 business days to make as turnaround time (not weekends included). custom made requests will be available from may 1st. i will be physically at my shop from april 16th. so if you would like to double check the timeframe before purchasing, please do contact me then.
>for any further enquiry,
please click "contact the shop owner" button on the left under "have a question?"
i will reply to your messages in 24 hours from 16th - 29th.
after march 30th to april 12th, i am away from internet so i will not be able to reply to any messages within 24 hours. it will take around 78 hours or more depending on my internet access as well as the urgency of your messages.
>about shipping info for your shipped items,
*check the tracking number on your etsy receipts and click the tracking number to see your tracking data as well as on japan post and your country's post office website.
*contact your local post office with your tracking number directly if there is any concerns about your shipments if there is any delays especially during this period while i am away.
*inform me your situations after you check above and contact them. i will look into it after i am back to my shop on april 16th.
*some countries do not track international registered mails due to their postal systems.
*for most cases, it is the matter of the customs or postal transits once the package arrives in your country. so it should arrive sooner the later. all international shipments does not have any guarantees on the specific delivery days or date due to those places it goes through before it reaches you. also, weather is another matter for how long it takes to deliver. if you are concerned, please contact those authorities in your country as soon as you can.
>about the customs charges/VAT/taxes/tariff or associated handling fees,
it is your responsibility as an importer to pay for these tax charges levied by your government. this process might take a while as you and the customs or the post office on behalf of the customs have to deal with. if or when you are asked to pay those taxes, please follow their procedures. if you were not familiar with those import taxes in your country, the best place to find out about those customs charges is your country's customs office and post office websites.
>see more details in our shop policies. http://www.etsy.com/shop/talktothesun/policy
>check what items talktothesun usually carries? see "sold items" from my shop. you will have a good look what will be available once we open for preorders from april 10th. they are all made to order. but i make each by hand and with love every time.
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