talktothesunsupplies

japanese fabrics & craft supplies ship from japan

Yamaguchi, Japan

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Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    ♥︎ current production time (time to prepare your orders) :
• 4-7 business days (excludes weekends and holidays in japan)

♥︎ BEFORE YOU PURCHASE:
*check your shipping address is current in verified format.
*leave your CONTACT PHONE NUMBER required for shipping labels in the shopping cart message box.
*check your email address is current and valid.
*if no communication to reconfirm order details (mostly missing info needed for international shipping) by etsy messages or via email, your order will be canceled after 48-72 hours from the purchase date. we send 2 etsy messages and a few emails as reconfirmation emails.

♥︎ disclaimer:
• estimated delivery days are mentioned in each listing and shipping policies. however, the actual delivery days or delivery date could take longer with delays of weeks resulted due to the pandemic or the current world events.

♥︎ HOW WE SHIP TO YOUR COUNTRY: (May 19th, 2022)
due to the pandemic, we use selected shipping methods to the following countries as standard shipping,
• ship via JAPAN POST E-PACKET to: Austria, Belgium, Croatia, Czech Republic, Estonia, Denmark, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Latvia, Malaysia, New Zealand, Noway, Portugal, Singapore, South Korea, Spain, Switzerland, Taiwan, Thailand and The Netherlands.
• ship via JAPAN POST EMS to: USA (upon request with extra cost), Phillipines
• ship via DHL express to: Australia, Brazil, Canada, China, Finland, France, India, Israel, Italy, Germany, Guam, Luxembourg, Malta, Mexico, Poland, Puerto Rico, Slovakia, Slovenia, Sweden, UAE, United Kingdom and USA. Delivery is limited to DHL express regular delivery areas in each country.

♥︎FOR BULK ORDERS OF FABRIC ITEMS LONGER THAN 10 METERS (10 YARDS) IN TOTAL, PLEASE CONTACT US FOR SHIPPING COST QUOTE BEFORE PURCHASING. DUE TO THE WEIGHT OF THE FABRICS TO SHIP INTERNATIONALLY, WE CANNOT SHIP VIA STANDARD SHIPPING BEING HEAVIER THAN 2KG. WE WILL NEED TO CHARGE YOU TO SHIP VIA EMS OR DHL Express SHIPMENTS TO SHIP INTERNATIONALLY. WE GIVE YOU A QUOTE OF SHIPPING COSTS IN CASE YOU PURCHASE FABRICS IN BULK.

Announcement

Last updated on Jun 23, 2022

♥︎ current production time (time to prepare your orders) :
• 4-7 business days (excludes weekends and holidays in japan)

♥︎ BEFORE YOU PURCHASE:
*check your shipping address is current in verified format.
*leave your CONTACT PHONE NUMBER required for shipping labels in the shopping cart message box.
*check your email address is current and valid.
*if no communication to reconfirm order details (mostly missing info needed for international shipping) by etsy messages or via email, your order will be canceled after 48-72 hours from the purchase date. we send 2 etsy messages and a few emails as reconfirmation emails.

♥︎ disclaimer:
• estimated delivery days are mentioned in each listing and shipping policies. however, the actual delivery days or delivery date could take longer with delays of weeks resulted due to the pandemic or the current world events.

♥︎ HOW WE SHIP TO YOUR COUNTRY: (May 19th, 2022)
due to the pandemic, we use selected shipping methods to the following countries as standard shipping,
• ship via JAPAN POST E-PACKET to: Austria, Belgium, Croatia, Czech Republic, Estonia, Denmark, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Latvia, Malaysia, New Zealand, Noway, Portugal, Singapore, South Korea, Spain, Switzerland, Taiwan, Thailand and The Netherlands.
• ship via JAPAN POST EMS to: USA (upon request with extra cost), Phillipines
• ship via DHL express to: Australia, Brazil, Canada, China, Finland, France, India, Israel, Italy, Germany, Guam, Luxembourg, Malta, Mexico, Poland, Puerto Rico, Slovakia, Slovenia, Sweden, UAE, United Kingdom and USA. Delivery is limited to DHL express regular delivery areas in each country.

♥︎FOR BULK ORDERS OF FABRIC ITEMS LONGER THAN 10 METERS (10 YARDS) IN TOTAL, PLEASE CONTACT US FOR SHIPPING COST QUOTE BEFORE PURCHASING. DUE TO THE WEIGHT OF THE FABRICS TO SHIP INTERNATIONALLY, WE CANNOT SHIP VIA STANDARD SHIPPING BEING HEAVIER THAN 2KG. WE WILL NEED TO CHARGE YOU TO SHIP VIA EMS OR DHL Express SHIPMENTS TO SHIP INTERNATIONALLY. WE GIVE YOU A QUOTE OF SHIPPING COSTS IN CASE YOU PURCHASE FABRICS IN BULK.

Items

4783 Sales

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talktothesunsupplies

Contact shop owner

talktothesunsupplies

Reviews

Average item review
5 out of 5 stars
(1286)
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About talktothesunsupplies

Sales 4,783
On Etsy since 2011

this shop was established in 2011.
initially, i had a different shop selling japanese craft supplies in 2007.
as a new start of my life, i started talktothesun supplies to sell japanese craft supplies which i personally use for my art and craft work for a long time.

each product has been investigated and tested by myself before putting in front of this shop.

happy handmade!

Shop members

  • riyo

    Owner, All Jobs Around This Shop

  • rei

    Part Time Helper For Cutting Fabrics

Shop policies

Last updated on June 13, 2022

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
♥︎ nonrefundable nonreturnable items as following
* custom made and personalized items
* all cut fabric + textile items for hygiene and health sanitary management reasons / due to the nature of fabric orders, it is considered as "customization" as each fabric is cut to the specific length per order.
* sale items (any items offered in discounted prices).
* all used items as they are not re-sellable.
* all unwrapped items from their original packagings.

♥︎ exchange not accepted

♥︎ cancellations are accepted within 2 hours after you place an order
(not for nonrefundable items as listed above)

♥︎ in case, there are any issues with the products, returns are only accepted under the following terms:
(1) must contact us within 3 business days of receipt and must be authorized the return by the shop owner. items in nonreturnable and nonrefundable items cannot be authorized for returns.
(2) item must be in its “original condition” with its original packaging, envelope + invoice. no return accepted for nonrefundable items.
(3) must ship the returns back postmarked within 7 business days of receipt via “registered airmail with tracking + signature confirmation + insurance” covered by you. mark as "return goods" on customs form
(4) if the package is returned damaged during the transit, you are responsible for the loss in value.
(5) original shipping cost and return shipping cost are nonrefundable.
* we charge 20% - 100% cancelation fees for unauthorized returns including unclaimed undeliverable rejected parcels. shipping and handling fees are nonrefundable.
Payment
♥︎my shop currency is set in JPY.
however, you can shop whichever currency you prefer by setting your location, language and currency on etsy.

♥︎ we accept paypal
- via your paypal account
- via paypal guest checkout with your credit cards

>> the security of your transactions is protected by etsy and paypal
Purchasing with a Credit Card through PayPal
www.etsy.com/help/article/361
Shipping
♥︎ HOW WE SHIP TO YOUR COUNTRY: (May 19th, 2022)
due to the pandemic, we use selected shipping methods to the following countries as standard shipping,
• ship via JAPAN POST E-PACKET to: Austria, Belgium, Croatia, Czech Republic, Estonia, Denmark, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Latvia, Malaysia, New Zealand, Noway, Portugal, Singapore, South Korea, Spain, Switzerland, Taiwan, Thailand and The Netherlands.
• ship via JAPAN POST EMS to: USA (upon request with extra cost), Phillipines
• ship via DHL express to: Australia, Brazil, Canada, China, Finland, France, India, Israel, Italy, Germany, Guam, Luxembourg, Malta, Mexico, Poland, Puerto Rico, Slovakia, Slovenia, Sweden, UAE, United Kingdom and USA. Delivery is limited to DHL express regular delivery areas in each country.

*although our default standard shipping to usa is DHL express, customers in mainland USA and hawaii can choose to ship via japan post EMS in case you prefer to get delivered by USPS with EXTRA COST.
*for orders from australia, we use dhl express or kuroneko yamato ta-q-bin as standard shipping.
*if your zip code is in DHL express REMOTE DELIVERY AREA list, we will contact you after you place an order and you can choose whether to cancel your order or to arrange special delivery to your location with extra cost of USD26.00. )
you can check if your zip code is in remote delivery area via https://bit.ly/3kNx9yM
*PO Box addresses and po parcel locker addresses will not be accepted for DHL express delivery.)
*for the rest of the countries not listed above, we usually either either EMS or DHL express. please contact us.
*if no communication to reconfirm order details (mostly missing info needed for international shipping) by etsy messages or via email, your order will be canceled after 48-72 hours from the purchase date. we send 2 etsy messages and a few emails as reconfirmation emails. we also reserve the right to ship their orders via japan post which takes longer (if this shipping method is available at a time).

♥︎ BEFORE YOU PURCHASE:
*check your shipping address is current in verified format.
*leave your CONTACT PHONE NUMBER required for shipping labels in the shopping cart message box.
*check your email address is current and valid.

♥︎ DETAILS ABOUT SHIPPING METHODS WE USE:
(1) E-PACKET with tracking number & signature confirmation (sign for) / insurance included / contact phone number is required | track & trace online. required to sign upon delivery. shipping cost goes up every 100g.
(2) EMS with tracking number & signature confirmation (sign for) / your contact phone number is required / insurance included / track & trace online. required to sign upon delivery. shipping cost goes up every 100g.
(3) DHL express with tracking number & signature confirmation (sign for) / your contact phone number is required / insurance included / track & trace online. required to sign upon delivery. only ship to DHL express regular delivery area based on zip codes.

• to customers in countries where we use DHL express as standard shipping or who chose to upgrade shipping to DHL express, we will contact you after you place an order if your zip code is in DHL express remote delivery area to arrange special delivery to your location with extra cost of USD26.00. in case the address is PO Box addresses and PO parcel locker addresses, DHL express cannot accept shipments so you may need to change to home address or business address.
• to german customers, we will not ship to packstation addresses as german post / DHL will not deliver to packstation address in case your parcel is subject for import taxes and fees.
• EMS is a shipping option by JAPAN POST. however, it might be handled by carriers like parcel force (uk), cronopost (france), DHL (germany - not dhl express), SDA (italy) to handle priority mails.
• online tracking may not be affective within 24 hours. it could take a couple of weeks to be affective on the website .
• some countries may not propose tracking online on their territory due to postal agreements with japan post.
(4) letter pack light or plus (customers live in japan only) with tracking / signature confirmation is required for letter pack plus / track and trace online / flat rate anywhere in japan

♥︎ estimated production time varies per item:
you can check our current production time stated as ship-by-date or processing time in each listing and in announcement section.

♥︎ estimated delivery days :
estimated delivery days are just an idea. delivery days or delivery date are NOT guaranteed. resulted from the pandemic and some climate disasters around the globe, japan post has announced there are delays of weeks up to months resulted from the covid-19 pandemic causing international flight disruptions and restrictions of import/export between countries.
(1) via e-packet or e-packet light
• usa / canada / australia / nz / europe : about 2-8 weeks
• asia : about 2-8 weeks
• rest of the world : 3-12 weeks
(2) via EMS
• usa / canada / australia / nz / europe : about 2-8 weeks
• asia : about 2-8 weeks
• rest of the world : about 3-12 weeks
(3) via DHL express
• usa / canada / australia / nz / europe : about 7-20 business days
• asia : about 7-20 business days
• rest of the world : about 10-30 business days
(4) via letter light/plus
• 1-10 business days except for remote islands and hokkaido

♥︎ import taxes and fees :
(1) any import fees (e.g. vat/gst/hst/sales taxes, customs duty, post office/courier customs clearance handling fees) in your country are NOT included in the item prices, shipping cost nor at the checkout. you will be responsible to pay as an importer upon the arrival of the package in your country. the amount of these import taxes in your country will be assessed and imposed at the point of entry of your country. talktothesun is not responsible for the collection or determination of any import fees in your country. full value of your purchase is declared on the customs form/invoice and mark as merchandise.
some reference links to learn more about import fees for all buyers:
- www.etsy.com/help/article/5023#Q5
- ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en (for EU buyers)
(2) you might be required to provide a proof of payment or purchase for the custom processing purposes by the customs or post office in your country.

♥︎ international shipping Q&A
(1) international shipments are not considered as lost or missing until 12 -16 weeks passed from the date of posting depending on a destination due to the covid-19 pandemic.
(2) you may contact your post office customer service center to get delivery updates and lodge a investigation with tracking #. check if your shipping address is correct. check with your family, neighbors or postal carriers if they receive the parcel for you.
(3) we can file an international postal investigation via japan post if you have not received your parcel after 15 business days from the post marked date. japan post will determine and give us updates of the package. this process may take 60 days to investigate with japan post + your post office. once it is filed on our end, you might receive a paper work to fill out and sign from your national postal carrier.
(4) in case a deliver attempt is made and you fail to receive or pick up the parcel, it is not considered missing or lost. you must contact your post office and work with your post office to arrange further.
(5) if tracking status says “delivered”, it is not considered missing or lost. you need to file "mail theft report" with post office.
Additional policies and FAQs
♥︎FOR BULK ORDERS OF FABRIC ITEMS LONGER THAN 15 METERS (15 YARDS) IN TOTAL, PLEASE CONTACT US FOR SHIPPING COST QUOTE BEFORE PURCHASING. DUE TO THE WEIGHT OF THE FABRICS TO SHIP INTERNATIONALLY, WE CANNOT SHIP VIA STANDARD SHIPPING BEING HEAVIER THAN 2KG. WE WILL NEED TO CHARGE YOU TO SHIP VIA EMS OR DHL Express SHIPMENTS TO SHIP INTERNATIONALLY. WE GIVE YOU A QUOTE OF SHIPPING COSTS IN CASE YOU PURCHASE FABRICS IN BULK.
Privacy
♥︎ talktothesun will only use your shipping address and contact information as followed:
• to fulfill your order, you must provide us with certain information (which you authorized etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. you may also choose to provide us with additional personal information (for a custom order of personalized stamp, etc), if you contact us directly.

Information about our customers is important to our business. we share your personal information for very limited reasons and in limited circumstances, as follows:
• etsy under both the etsy seller policy and etsy terms of use.
• service providers. we engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies.
• compliance with laws. we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

we retain your personal information only for as long as necessary to provide you with our services and as described in our shop policies. in addition, we are required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. we generally keep your data for the following time period: 10 years.

if you reside in the EU, you have a right in relation to your personal information only in certain limited cases as below:
• access. you may have the right to access and receive a copy of the personal information we hold about you by contacting us.

for purposes of eu data protection law, talktothesun is the data controller of your personal information via etsy and paypal. if you have any questions, you may contact us via etsy conversations.

More information

Last updated on May 19, 2022
Frequently asked questions
♥︎ about colors of items

colours of items may look different from the light of days when we take photos. we do our best to take clearer photos. colours may look also different from screens to screens. also, depending on the region you live, sunlights will affect how the color looks in flesh.

♥︎ about cut fabrics

we sell fabrics by 50cm (19.6in) long.
* all cut fabrics are nonrefundable and nonreturnable.

♥︎ about safety of ink pads

ink pads are non toxic and acid free. if you put the ink in the mouth accidentally, wipe it off by tissues or something like that as soon as possible. when children can gargle, make them rinse their mouth with water. If small children are not able to gargle, make them drink water or milk to dilute as much as possible. if they feel bad, consult a doctor.
ink pads do not contain dangerous substances such as heavy metals, we have no information about the change in the condition in case of ingestion by children with an allergy. keep our products out of reach of children in any cases.

♥︎ BULK FABRIC ORDERS

FOR BULK ORDERS OF FABRIC ITEMS LONGER THAN 10 METERS (10 YARDS) IN TOTAL, PLEASE CONTACT US FOR SHIPPING COST QUOTE BEFORE PURCHASING. DUE TO THE WEIGHT OF THE FABRICS TO SHIP INTERNATIONALLY, WE CANNOT SHIP VIA STANDARD SHIPPING BEING HEAVIER THAN 2KG. WE WILL NEED TO CHARGE YOU TO SHIP VIA EMS OR DHL Express SHIPMENTS TO SHIP INTERNATIONALLY. WE GIVE YOU A QUOTE OF SHIPPING COSTS IN CASE YOU PURCHASE FABRICS IN BULK.

Seller details

talktothesunsupplies is considered a professional seller (known as a trader) in the EU. What's this?