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talktothesunsupplies

scrapbooking, sewing, craft supplies from japan

Yamaguchi, Japan · 2701 Sales

talktothesunsupplies

scrapbooking, sewing, craft supplies from japan

Yamaguchi, Japan 2701 Sales On Etsy since 2011

5 out of 5 stars
(886)

Announcement   ♥︎ shop holidays:
november 23rd, december 23rd
(no shipments during these shop holidays and weekends)

♥︎ processing time + estimated delivery days (time to prepare your order + estimated time to deliver a parcel to your country)
>> processing time :
3-5 business days for textile, stationery, craft supplies
10 business days for custom orders

>> estimated delivery days :
(a) via registered mail (standard mail)
north america, aust/nz, europe : about 2-4 weeks
asia : about 1-3 weeks
rest of the world : 4-6 weeks
(2) via EMS
north america, aust/nz, europe : about 5-12 days
asia : about 5-7 days
rest of the world : about 3-4 weeks
>> estimated delivery days are NOT guaranteed. it could take longer due to the process at the customs, postal transits, weather, etc.

♥︎ IMPORTANT ♥︎
♥︎ import related taxes + customs clearance fee (post office handling fee)
import VAT, GST, HST, local sales tax, customs duty and handling fee in your country are NOT included in the item prices, shipping costs or at the checkout. you will be responsible to pay as an importer when they are imposed by your customs / post office upon the arrival of the package in your country.
www.etsy.com/help/article/5023#Q5

♥︎ SHIPPING INFORMATION & SHOP POLICIES:
www.etsy.com/shop/talktothesunsupplies#policies

♥︎ talktothesunsupplies opens MONDAY - FRIDAY every week.
(1) enquiries can be replied during weekends.
(2) all parcels will be posted on mondays and fridays from our local post office in japan. (no shipments on weekends and holidays)

Announcement

Last updated on Nov 22, 2016

♥︎ shop holidays:
november 23rd, december 23rd
(no shipments during these shop holidays and weekends)

♥︎ processing time + estimated delivery days (time to prepare your order + estimated time to deliver a parcel to your country)
>> processing time :
3-5 business days for textile, stationery, craft supplies
10 business days for custom orders

>> estimated delivery days :
(a) via registered mail (standard mail)
north america, aust/nz, europe : about 2-4 weeks
asia : about 1-3 weeks
rest of the world : 4-6 weeks
(2) via EMS
north america, aust/nz, europe : about 5-12 days
asia : about 5-7 days
rest of the world : about 3-4 weeks
>> estimated delivery days are NOT guaranteed. it could take longer due to the process at the customs, postal transits, weather, etc.

♥︎ IMPORTANT ♥︎
♥︎ import related taxes + customs clearance fee (post office handling fee)
import VAT, GST, HST, local sales tax, customs duty and handling fee in your country are NOT included in the item prices, shipping costs or at the checkout. you will be responsible to pay as an importer when they are imposed by your customs / post office upon the arrival of the package in your country.
www.etsy.com/help/article/5023#Q5

♥︎ SHIPPING INFORMATION & SHOP POLICIES:
www.etsy.com/shop/talktothesunsupplies#policies

♥︎ talktothesunsupplies opens MONDAY - FRIDAY every week.
(1) enquiries can be replied during weekends.
(2) all parcels will be posted on mondays and fridays from our local post office in japan. (no shipments on weekends and holidays)

talktothesunsupplies

Contact shop owner

talktothesunsupplies

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Reviews

Average item review
5 out of 5 stars
(886)
View all 886 reviews

About

this shop was established in 2011.
initially, i had a different shop selling japanese craft supplies in 2007.
as a new start of my life, i started talktothesun supplies to sell japanese craft supplies which i personally use for my art and craft work for a long time.

each product has been investigated and tested by myself before putting in front of this shop.

happy handmade!

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Around the web

Shop members

  • riyo

    Owner, All Jobs Around This Shop

  • rei

    Part Time Helper For Cutting Fabrics

Shop policies

Last updated on November 22, 2016
♥︎ privacy policy
talktothesusupplies will only use your shipping and contact information: to communicate with you about your order, to fulfill your order or for legal reasons

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Shipping
♥︎ processing time + estimated delivery days:
see shop announcement and FAQs.

♥︎ shipping options
(1) registered mail - standard shipping to most countries
tracking number / signature confirmation / insurance up to JP¥6000 in value / track & trace online
(2) EMS - upgraded shipping with extra cost
tracking number / signature confirmation / insurance in value of content / your contact phone number is required / track & trace online
* some countries may not propose tracking online on their territory due to postal agreements with japan post but contact your post office by phone or email
* we only ship via EMS to all countries in middle america, south america & africa. some countries in asia & middle east
>> estimated delivery days are NOT guaranteed. we are not responsible for any delays caused by the customs, postal transits, weather or postal strikes in your country.

♥︎ import related taxes + customs clearance fee (post office handling fee)
(1) import VAT, GST, HST, local sales tax, customs duty and handling fee in your country are NOT included in the item prices, shipping cost or at the checkout. you will be responsible to pay as an importer upon the arrival of the package. the amount of these import taxes in your country will be assessed and imposed at the point of entry of your country. talktothesunsupplies is not responsible for the collection or determination of any import related taxes in your country. www.etsy.com/help/article/5023#Q5
(2) you might be asked to provide additional information - proof of payment or purchase for the custom processing purpose.

♥︎ international shipping Q&A - in case you are wondering when your package arrives. most packages will be delivered to you in estimated delivery days. some may take longer due to the customs process in your country.
(1) you contact post office / customs to get delivery updates and lodge a investigation with tracking #. check if your shipping address is correct. check with your family, neighbors or postal carriers if they receive the parcel for you.
(2) we can file an international postal investigation via japan post if you have not received your parcel after 30 business days from the post marked date. japan post will determine and give us updates of the package. this process may take 60-90 days to investigate with japan post + your post office. you might also fill in the form once the investigation is open.
(3) in case a deliver attempt is made and you fail to receive or pick up the parcel, it is not considered missing or lost. you need to organize to receive your parcel.
(4) if tracking status says “delivered”, it is not considered missing or lost. you need to file "mail theft report" with post office.
Refunds and Exchanges
♥︎ nonrefundable nonreturnable items as following
* custom made and personalized items
* all cut fabric + textile items for hygiene and health sanitary management reasons.
* sale items (any items offered in discounted prices).
* all used items as they are not re-sellable.
* all unwrapped items from their original packagings.

♥︎ exchange not accepted

♥︎ cancellations are accepted within 2 hours after you place an order
(not for nonrefundable items as listed above)

♥︎ returns are only accepted under the following terms
(1) must contact us within 3 business days of receipt
(2) item must be in its “original condition” with its original packaging, envelope + invoice. no return accepted for nonrefundable items.
(3) must ship the returns back postmarked within 7 business days of receipt via “registered airmail with tracking + signature confirmation + insurance” covered by you. mark as "return goods" on customs form
(4) if the package is returned damaged during the transit, you are responsible for the loss in value.
(5) original shipping cost and return shipping cost are nonrefundable.
* we charge 20% - 100% cancelation fees for unauthorized returns including unclaimed undeliverable rejected parcels. shipping and handling fees are nonrefundable.

More information

Last updated on Nov 22, 2016
Frequently asked questions

♥︎ processing time + estimated delivery days (time to prepare your order + estimated time to deliver a parcel to your country)

>> processing time :
3-5 business days for textile, stationery, craft supplies
10 business days for custom orders

>> international estimated delivery days :
(a) via registered mail
north america, aust/nz, europe : about 2-4 weeks
asia : about 1-3 weeks
rest of the world : 4-6 weeks
(2) via EMS
north america, aust/nz, europe : about 5-12 days
asia : about 5-7 days
rest of the world : about 3-4 weeks

>> estimated delivery days are NOT guaranteed. we are not responsible for any delays caused by the customs, postal transits, weather or postal strikes in your country.

♥︎ IMPORTANT ♥︎ import related taxes + customs clearance fee (post office handling fee)

import VAT, GST, HST, local sales tax, customs duty and handling fee in your country are NOT included in the item prices or at the checkout. you will be responsible to pay as an importer when they are imposed by your customs / post office upon the arrival of the package in your country.

read more in shop policies and etsy guide.
www.etsy.com/help/article/5023#Q5

some delays in transit may occur due to the customs. please follow the guidance to process any import tax related matters with your customs or postal carriers.

♥︎ about colors of items

colours of items may look different from the light of days when we take photos. we do our best to take clearer photos. colours may look also different from screens to screens. also, depending on the region you live, sunlights will affect how the color looks in flesh.

♥︎ about cut fabrics

we sell fabrics by 50cm (19.6in) long or by 100cm (39.3in) long.
* all cut fabrics are nonrefundable and nonreturnable.

♥︎ about safety of ink pads

ink pads are non toxic and acid free. if you put the ink in the mouth accidentally, wipe it off by tissues or something like that as soon as possible. when children can gargle, make them rinse their mouth with water. If small children are not able to gargle, make them drink water or milk to dilute as much as possible. if they feel bad, consult a doctor.
ink pads do not contain dangerous substances such as heavy metals, we have no information about the change in the condition in case of ingestion by children with an allergy. keep our products out of reach of children in any cases.