talktothesunsupplies

scrapbooking, sewing, craft supplies from japan

Yamaguchi, Japan · 3727 Sales

talktothesunsupplies

scrapbooking, sewing, craft supplies from japan

Yamaguchi, Japan 3727 Sales On Etsy since 2011

5 out of 5 stars
(1110)

Announcement   ♥︎ processing time + estimated delivery days (time to prepare your order + estimated time to deliver a parcel to your country)
>> processing time :
3-5 business days for textile, stationery, craft supplies
10 business days for custom orders

>> estimated delivery days :
(a) via registered mail (standard mail)
north america, aust/nz, europe : about 2-4 weeks
asia : about 1-3 weeks
rest of the world : 4-6 weeks
(b) via EMS
north america, aust/nz, europe : about 5-12 days
asia : about 5-7 days
rest of the world : about 3-4 weeks
>> estimated delivery days are NOT guaranteed. it could take longer due to the process at the customs, postal transits, weather, etc.

♥︎ SHIPPING INFORMATION & SHOP POLICIES:
www.etsy.com/shop/talktothesunsupplies#policies

♥︎ talktothesunsupplies opens MONDAY - FRIDAY every week.
(1) enquiries can be replied during weekends.
(2) all parcels will be posted on mondays and fridays from our local post office in japan. (no shipments on weekends and holidays)

Announcement

Last updated on May 9, 2017

♥︎ processing time + estimated delivery days (time to prepare your order + estimated time to deliver a parcel to your country)
>> processing time :
3-5 business days for textile, stationery, craft supplies
10 business days for custom orders

>> estimated delivery days :
(a) via registered mail (standard mail)
north america, aust/nz, europe : about 2-4 weeks
asia : about 1-3 weeks
rest of the world : 4-6 weeks
(b) via EMS
north america, aust/nz, europe : about 5-12 days
asia : about 5-7 days
rest of the world : about 3-4 weeks
>> estimated delivery days are NOT guaranteed. it could take longer due to the process at the customs, postal transits, weather, etc.

♥︎ SHIPPING INFORMATION & SHOP POLICIES:
www.etsy.com/shop/talktothesunsupplies#policies

♥︎ talktothesunsupplies opens MONDAY - FRIDAY every week.
(1) enquiries can be replied during weekends.
(2) all parcels will be posted on mondays and fridays from our local post office in japan. (no shipments on weekends and holidays)

talktothesunsupplies

Contact shop owner

talktothesunsupplies

Reviews

Average item review
5 out of 5 stars
(1110)
View all 1110 reviews

About

this shop was established in 2011.
initially, i had a different shop selling japanese craft supplies in 2007.
as a new start of my life, i started talktothesun supplies to sell japanese craft supplies which i personally use for my art and craft work for a long time.

each product has been investigated and tested by myself before putting in front of this shop.

happy handmade!

Shop members

  • riyo

    Owner, All Jobs Around This Shop

  • rei

    Part Time Helper For Cutting Fabrics

Shop policies

Last updated on May 18, 2018

Accepted payment methods

Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 2 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
♥︎ nonrefundable nonreturnable items as following
* custom made and personalized items
* all cut fabric + textile items for hygiene and health sanitary management reasons / due to the nature of fabric orders, it is considered as "customization" as each fabric is cut to the specific length per order.
* sale items (any items offered in discounted prices).
* all used items as they are not re-sellable.
* all unwrapped items from their original packagings.

♥︎ exchange not accepted

♥︎ cancellations are accepted within 2 hours after you place an order
(not for nonrefundable items as listed above)

♥︎ returns are only accepted under the following terms
(1) must contact us within 3 business days of receipt and must be authorized the return by the shop owner. items in nonreturnable and nonrefundable items cannot be authorized for returns.
(2) item must be in its “original condition” with its original packaging, envelope + invoice. no return accepted for nonrefundable items.
(3) must ship the returns back postmarked within 7 business days of receipt via “registered airmail with tracking + signature confirmation + insurance” covered by you. mark as "return goods" on customs form
(4) if the package is returned damaged during the transit, you are responsible for the loss in value.
(5) original shipping cost and return shipping cost are nonrefundable.
* we charge 20% - 100% cancelation fees for unauthorized returns including unclaimed undeliverable rejected parcels. shipping and handling fees are nonrefundable.
Payment
♥︎ we accept paypal
- via your paypal account
- via paypal guest checkout with your credit cards

>> the security of your transactions is protected by etsy and paypal
Purchasing with a Credit Card through PayPal
www.etsy.com/help/article/361
Shipping
♥︎ processing time (time to prepare each order) :
3-7 business days for textile, stationery, craft supplies
10 business days for custom orders

♥︎ international estimated delivery days :
(a) via registered mail
north america, aust/nz, europe : about 2-4 weeks
asia : about 1-3 weeks
rest of the world : 4-6 weeks
(b) via EMS
north america, aust/nz, europe : about 5-12 days
asia : about 5-7 days
rest of the world : about 3-4 weeks
----- estimated delivery days are NOT guaranteed. we are not responsible for any delays caused by the customs, postal transits, weather or postal strikes in your country.

♥︎ shipping options
(1) registered mail - standard shipping to most countries
tracking number / signature confirmation / insurance up to JP¥6000 in value / track & trace online
(2) EMS - upgraded shipping with extra cost
tracking number / signature confirmation / insurance in value of content / your contact phone number is required / track & trace online
* some countries may not propose tracking online on their territory due to postal agreements with japan post but contact your post office by phone or email
* we only ship via EMS to all countries in middle america, south america & africa. some countries in asia & middle east

♥︎ import related taxes + customs clearance fee (post office handling fee)
(1) any import fees (e.g. vat/gst/hst/sales taxes) and custom clearance fee in your country are NOT included in the item prices, shipping cost nor at the checkout. you will be responsible to pay as an importer upon the arrival of the package in your country. the amount of these import taxes in your country will be assessed and imposed at the point of entry of your country. talktothesun is not responsible for the collection or determination of any import related taxes in your country. www.etsy.com/help/article/5023#Q5
(2) you might be required to provide a proof of payment or purchase for the custom processing purposes by the customs or post office in your country.

♥︎ international shipping Q&A - in case you are wondering when your package arrives. most packages will be delivered to you in estimated delivery days. some may take longer due to the customs process in your country.
(1) you contact post office / customs to get delivery updates and lodge a investigation with tracking #. check if your shipping address is correct. check with your family, neighbors or postal carriers if they receive the parcel for you.
(2) we can file an international postal investigation via japan post if you have not received your parcel after 30 business days from the post marked date. japan post will determine and give us updates of the package. this process may take 60-90 days to investigate with japan post + your post office. you might also fill in the form once the investigation is open.
(3) in case a deliver attempt is made and you fail to receive or pick up the parcel, it is not considered missing or lost. you need to organize to receive your parcel.
(4) if tracking status says “delivered”, it is not considered missing or lost. you need to file "mail theft report" with post office.
Privacy
♥︎ talktothesun will only use your shipping address and contact information as followed:
• to fulfill your order, you must provide us with certain information (which you authorized etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. you may also choose to provide us with additional personal information (for a custom order of personalized stamp, etc), if you contact us directly.

Information about our customers is important to our business. we share your personal information for very limited reasons and in limited circumstances, as follows:
• etsy under both the etsy seller policy and etsy terms of use.
• service providers. we engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies.
• compliance with laws. we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

we retain your personal information only for as long as necessary to provide you with our services and as described in our shop policies. in addition, we are required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. we generally keep your data for the following time period: 10 years.

if you reside in the EU, you have a right in relation to your personal information only in certain limited cases as below:
• access. you may have the right to access and receive a copy of the personal information we hold about you by contacting us.

for purposes of eu data protection law, talktothesun is the data controller of your personal information via etsy and paypal. if you have any questions, you may contact us via etsy conversations.

More information

Last updated on Apr 28, 2017
Frequently asked questions

♥︎ processing time + estimated delivery days (time to prepare your order + estimated time to deliver a parcel to your country)

>> processing time :
5-7 business days for textile, stationery, craft supplies
10 business days for custom orders

>> international estimated delivery days :
(a) via registered mail
north america, aust/nz, europe : about 2-4 weeks
asia : about 1-3 weeks
rest of the world : 4-6 weeks
(b) via EMS
north america, aust/nz, europe : about 5-12 days
asia : about 5-7 days
rest of the world : about 3-4 weeks

>> estimated delivery days are NOT guaranteed. we are not responsible for any delays caused by the customs, postal transits, weather or postal strikes in your country.

♥︎ about colors of items

colours of items may look different from the light of days when we take photos. we do our best to take clearer photos. colours may look also different from screens to screens. also, depending on the region you live, sunlights will affect how the color looks in flesh.

♥︎ about cut fabrics

we sell fabrics by 50cm (19.6in) long.
* all cut fabrics are nonrefundable and nonreturnable.

♥︎ about safety of ink pads

ink pads are non toxic and acid free. if you put the ink in the mouth accidentally, wipe it off by tissues or something like that as soon as possible. when children can gargle, make them rinse their mouth with water. If small children are not able to gargle, make them drink water or milk to dilute as much as possible. if they feel bad, consult a doctor.
ink pads do not contain dangerous substances such as heavy metals, we have no information about the change in the condition in case of ingestion by children with an allergy. keep our products out of reach of children in any cases.