TamaraMedina

TamaraMedina

Madrid, Spain On Etsy since 2012

TamaraMedina

TamaraMedina

Madrid, Spain | 180 Sales

TamaraMedina is taking a short break

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Tamara Medina

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Tamara Medina

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quality 3 shipping 9 customer service 8

Shop policies

Last updated on January 11, 2015
*Handmade Jewelry*
Thanks for taking the time to learn more about TamaraMedina.
In my shop, all items are made by hand with love and I hope you find this special piece you are looking for.
Please do not hesitate to contact me if you need a specific color or size and I will make every effort for you to be satisfied.
Returns and exchanges
English

You have to be happy with your product!
If for some reasons you are not entirely satisfied, please notify me within 48 hours after you have received it. You must send it back in it's original packaging and original condition. Let me know if you would like a refund or exchange. Return shipping must be paid by you.
Refund will be done through Paypal within 48 hours after I've received the item.
You will be invoiced through Paypal for extra shipping of the new item if exchange.
Payment
English

We only accept Paypal. All credit card payments are available through Paypal without a paypal account. To pay with a credit card choose the paypal option and then the "continue without a paypal account" link on the paypal page. Paypal is safe, secure and easy to use. No personal checks or money orders accepted.

All prices are listed in US dollars and charged in US dollars. We are unable to determine the exact exchange rate that you will pay but the following web page allows you to easily calculate the exchange rates before purchasing: http://www.x-rates.com/ or XE.com

The exact exchange rate that you will pay is determined by your bank that issued your credit card.

If you have any problems or issues, please send me a message.
Shipping
English

TamaraMedina delivers worldwide.
When you purchase, your item will be shipped to your address within 2-3 business days after payment is received. Please allow 7-21 days to reach to you. Insurance is not included in my shipping price so if you would like to add Insurance and/or confirmation to your order you certainly are welcome to do so, for an extra shipping charge. Please convo me before you purchase however if this is the case.
*Buyer must pay any additional custom fees, taxes and duties associated with the purchase, if applied.
Additional policies and FAQs
All items in my shop are made by hand and are not always absolutely identical in construction.

If you have any special requirements please contact tamaramedinashop [!at] gmail.com, basic adjustments such as chain length can usually be made with no additional charge. When in doubt, get in touch and I'll see what I can do for you :)

PRODUCT CARE

Your jewellery is made of .925 sterling silver or brass and all pieces have a surface treatment.
These surface treatments will fade over time because of contact with clothes, hard surfaces, sweat, perfume, hairspray, air pollution and others.
The black oxidized layer fades with everyday or very frequent wear, especially on items like rings and bracelets, which have more frequent contact with surfaces.

• Avoid direct contact with water and chemical products e.g. soap, perfume, abrasive products.
• Do not wear jewellery when in the swimming pool, jacuzzi, sauna/steam room or while bathing or showering.
• Chlorine, detergents, oils & perfumes can all cause tarnishing and damage.
• Remove jewellery when doing household tasks.
• Avoid impact with hard surfaces as much as possible.
• Make-up, perfume & hairspray all contain chemicals, which may dull the finish of your jewellery.
• Gently wipe jewellery clean with a soft cloth after each wear to remove make up and oils (from skin).
• Don’t yank or pull chains.

What if the jewellery breaks?
If it is a production fault you must bring it back with a receipt to the place of purchase.
If the break is of your own fault, you should bring it to your local jeweler for repair. Everything can get fixed.
If you have a question about repairs, please let us know at tamaramedinashop @gmail.com



*Privacy*
All personal information will be kept private and be used strictly for shipping and billing purposes. Your information will not be distributed to any third person.

Your feedback is very important to us. Please do not leave negative or neutral feedback without contacting us first as we will do everything we possibly can to resolve any issues and make you a happy customer! Communication is very important to us so please feel free to contact us at anytime at service tamaramedinashop [!at] gmail.com and we will respond as soon as possible.