Tango & James

Canberra, Australia

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

tangoandjames is taking a short break

Lisa Barrett

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Lisa Barrett


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Shipping 3 Customer service 2

Shop policies

Last updated on February 8, 2011
Welcome to Tango & James.

Accepted payment methods

Returns and exchanges
I aim to provide a consistently high quality product. If you are not happy with the quality of the product you receive please contact me by Etsy convo and we will discuss your situation.

If a return needs to be made for any reason, the buyer will be responsible for the return postage cost.

All items will be carefully packaged and appropriate to the item being sold. On submission of your order you accept the shipping method specified - usually regular airmail postal service and therefore take responsibility for any damages that may occur.
Please remember that all prices on etsy are in US DOLLARS.

Payment will only be accepted via paypal for all customers outside Australia. You don't need a paypal account to use paypal, just a credit or debit card. If you still have difficulty with this please send me an Etsy convo.

Australian customers also have the option of paying by direct bank transfer and details will be sent to you after checkout with Etsy. This method will take a little longer as I need to send you my details before payment can occur and payment usually takes 1-2 days to reach my bank account.

Please complete payment or contact me for details at the time of transaction. I appreciate payment in 1-2 days. If I have had no communication and no payment in 14 days your sale will be cancelled so I can relist the item.

Items will be shipped once payment has cleared.
All shipping will be via regular Australia post postal service unless otherwise specified in an individual Etsy convo.

Postal insurance is not provided but can be arranged at an additional cost if required. Contact me for a quote. I am also happy to send by registered post for an additional cost.

I am shipping from Australia. Australia post says that usual shipping times are 4-5 work days to UK and 4-6 work days to the the USA. Most packages would be expected in 7-14 days but occassionally there may be additional unexpected delays for international customers.

Delays by international customs cannot be predicted. I hope that this will not be the case but please order in plenty of time if you have a deadline and take international shipping time into account. I am not responsible for any additional customs fees. All customs fees are the responsibility of the buyer and will not be refunded. An accurate description of the package contents will be given on all customs forms. Please make sure you are aware of customs regulations for your own country prior to ordering.

Items will be shipped once payment has cleared.

Please make sure your address is correct at the time of checkout. If your address on Etsy differs from your paypal address please make a note to seller at the time of etsy checkout otherwise your package may be delayed as I confirm your address with you by Etsy convo.

If you are sending a gift direct to the recipient please add a note to seller with the address and I can add a gift tag with your message. I am happy to gift wrap on request. All items on an order must go to a single address unless previously arranged.

Please Etsy convo me if you have any questions or additional requirements.
Additional policies and FAQs
If you have any further questions or comments please contact me via Etsy and I will try my best to answer your question.

Please contact me if you have a wholesale enquiry.