I will generally work with you within reasonable circumstances, yet cannot be held accountable for unreasonable handling of my fragile items. I generally don't have any breakage and USPS items are insured, so a remake will be in the mail in the appropriate time frame. If you choose to return something, because it doesn't match your expectations, a refund will be given minus a 20% restocking fee.
This is because I have spent the time packing and shipping an item to you and have to spend time on communication and the return and packaging loss.

Returns must be made within 30 days of purchase.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Breakage: All items are shipped insured. That way I get reimbursed for shipping carrier mistakes and can send a replacement quickly and without loss. Broken pottery and packaging must be photographed and brought to the post office. You are responsible for starting the claim as I am unable to do that for you due to USPS policy.

I will ship within 3-4 business days and will accept cancellations within that time frame.

I generally ship with USPS . Please specify if you have specific requirements.
My items can be shipped as gifts to other people.
Sometimes items are shipped in recycled boxes that are in excellent shape.

All pieces are created by hand, so no two items are identical.
That’s the beauty of buying handmade! Please allow for slight variations from what is shown in the made to order photos. If that thought makes you in any way uncomfortable, please don't hit the buy button.

I use both 'Loafer's Glory' or 'Moon White' clay that is manufactured by Highwater Clays company. This product is not a toxic or hazardous substance as defined by CFR 1500.3 of the Federal Hazardous Substances Act. Specific information can be found here: https://cdn.shopify.com/s/files/1/0225/6247/2008/files/SDS_High-Fire_Stoneware_AA_CC_HH_LG_MW_OS_PX_TB_WW_ZS_11-18-2013.pdf?269

The ingredients I use to create my glazes do not contain lead, cadium, or barium, and are food and drink safe. Each glaze is mixed in-studio, with ingredients listed below:
F4, Whiting, Silica, OM4, Gerstley B, Bentonite, Zircopax.

I cannot guarantee that your cat will like it. They are... peculiar and have their own
mind. Hopefully you will also buy it for yourself as a calming water feature.
Returning it 'because your cat doesn't like it' isn't really fair to the artisan who created
it. If you are not really sure if you would like this in your life, please think twice
and maybe don't hit buy. Maybe something cheaper from amazon/china might suit you
better. Keep in mind that this is a one woman shop. I try my very best to uphold
high standards for communication and fixing any problems. I craft items by hand
and have invested years of experience practicing this craft and improving it.
I am not perfect, because human and all that, but I try my best.

Please convo me if you are interested in custom orders or have specific requests.

Custom orders can take up to 3-4 weeks to make.

My stoneware has a natural creamy looking white. It is not perfect pure white.
I do have white glaze and some items can be made white, except for pieces that are stamped/stained in black.

If you are purchasing a fountain, I advise to protect your antique furniture.
And purchase shipping insurance.

***How to clean your fountain***

It is very easy, even my 10 year old can do it.
I recommend cleaning it once every month.
Especially when cats drink out of them, since their hair and
slobber gunks up the intake ;-).
1. Unplug, bring it to your sink and
2. wash the bowl and center piece with warm water and soap.
The pump has two parts: the pump itself which needs to be
rinsed and I use a brush to clear any hair from the water intake
(3.), and the other part is the clear tube that extends the water
from the pump to the centerpiece opening. Just rinse that also
(4.) Then put it all back together:
5. Put the pump into the center of the bowl.
6. Add the clear tube on top of the pump, and set the center
piece on top of that.
7. All is left is moving it to your permanent location, fill it with
water, and plug it back in.