TaylorsEclectic

I am not currently offering wholesale or consignment.

Please note that I do not offer wholesale prices or discounts for individual orders (meaning one item, two items, three items, or any quantity of items). I am a self employed, self representing artist. I price my work as affordably as I possibly can. Because of this, the complexity of my designs, and because of the fact that my work as an artisan jewelry designer is my entire livelihood, I am unable to do discounts for individual purchases.

I do custom orders. If you see a piece that you like but the colors don't quite suit you, just let me know and I will work with you to create a custom piece for you.

I require a 50% or full deposit for all custom pieces before I begin sculpting. For 14k or any gold pieces, I require full payment before I begin sculpting.

Please do NOT reshape my pieces when you receive them. Like any piece of fine jewelry, they have been specifically shaped and sealed into that shape. If you bend and reshape these pieces, they lose their original integrity. This is the same as any piece of jewelry. If you are unhappy with the shape of the piece, please contact me. I will not accept returns on intentionally damaged pieces.

All of my pieces are shipped with care cards that allow you to keep the structural integrity of your piece.

I recommend storing your pieces in the boxes they are shipped in, especially when travelling.

My pieces are specially sealed with multiple sealants to make them weather proof, and for you to wash your hands as many times as you would like - ie, normal wear and tear. I do not recommended that you wear my pieces while swimming, bathing, washing dishes, or working with chemicals. I recommend this equally for my paper pieces as well as for my gemstone and metalwork pieces. Chlorinated water, bleach, saltwater, dish soap, etc are not kind to jewelry, and these things can and will cause corrosive damage to your jewelry.

To polish a sterling piece from my line, please do not use silver cleaning chemicals or red rouge. Please only use a basic silver polishing cloth. If you need suggestions of cloths, please contact me!

You can also store your sterling pieces in a ziplock bag with a piece of regular white chalk to help prevent tarnish on your silver. It is how many jewelers store their work, and it saves you from having to polish your sterling jewelry. The chalk absorbs moisture and the ziplock bag keeps out oxygen. Oxygen plus moisture equals tarnish on your silver.

If you ever need repair work done on a piece, please contact me. It is easier for me to repair my own work than for another jeweler not familiar with my process to repair a piece. Also....I prefer to handle my own repairs and my own work because it's something I'm invested in and care about - I want the piece repaired properly according to my own standards, if repairs are needed.

If you are the recipient of a gift from my shop, only the purchaser of the item may ask for a refund. As the recipient, you can exchange the item for an item of equal value. You may not ask for a refund in cash value if you are a recipient of a gift. Only the purchaser can have the cash value refunded to their credit card.

I handle refunds for custom orders on a case by case basis. If the piece has been so customized that I cannot resell it, I will not issue a refund. Please ask before you commit to a custom order.

I will exchange sizes or lengths at no extra charge. Please contact me if you need this service.

If you receive your item and there is a problem with it (which I sincerely hope there would not be!!), then I will provide you with a refund. I must be notified within 7 days of your receiving the item in order for you to receive the refund. The item must also be returned to me in its original condition. I will refund the cost of the item. The money will be refunded to you within 24 hours of my receiving the item back to me in its original condition. It MUST be shipped with delivery confirmation. This is for the protection of the buyer as well as the seller.

If the post office should lose a package I send to you, I will resculpt the piece for you and resend the item. I do ship with confirmation delivery so that I am able to track the item both domestically and internationally. Most of the time I am able to track down the location of a package and get the package to you with the aid of the post office. I will need to guarantee and ensure loss of product through the post office before I replace the lost item.

Should the item arrived damaged to you, I insure all pieces that I ship. I will need to file a claim through USPS. I can either provide a refund once USPS clears the insurance claim, or I can provide a replacement. The damaged piece MUST be returned to me before replacement or refund.

If you would like overnight shipping or priority shipping for either domestic or international shipping, please contact me BEFORE you order so that I can give you the price of the shipping.

I will not forge customs documents, nor will I mark an item as a gift on a customs form. It is illegal to do so, and I could be fined or jailed for doing so. I will not take the risk. The customer is responsible for all customs charges / VAT tax fees within their country. Please research the customs fees within your country before ordering.

Please ensure that your address listed on Etsy is correct! I ship to the address listed on your Etsy account. I do not issue refunds for packages shipped to addresses that are incomplete or incorrect.

I am NOT responsible for expedited international shipping that is held up in customs either within the US or in your country. I have no control over the post office in the US or outside of it, and I have no control over customs agencies. I will ship quickly via the method you prefer, but I cannot be held responsible for delayed packages due to postal delays or customs delays. Please claim your package when it arrives to you. Should you wish a refund afterwards due to missing an important deadline, I will do so with communication and return of item. I issue a refund after the item is returned to me in its original condition. But please, claim your item when it arrives in your country.

I am not responsible for international VAT fees or tax