tdpounlimited's Shop Policies
Hello. Thank you for visiting! Please convo us with any questions or concerns you may have about tdpo unlimited.
We currently accept payments using PayPal, Etsy Direct Checkout and Etsy Gift Certificates.
For custom orders, we ask 50% of the price up front for materials. This is non-refundable. When the order is finished, we will place a reserved listing up for you. We will only reserve listings for one week unless agreed otherwise in advance. We will send an email requesting payment at that time. If we do not receive payment within 2 days of that email, the listing will become open.
Your order will be shipped within 1-2 business days unless otherwise notified.
We use the US Postal Service and ship priority mail with domestic tracking confirmation. Upgrades are available as requested.
Canada and overseas shipping is sent US International Priority Post with customs form. Buyers are responsible to know their country's import/customs regulations and purchase accordingly. International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees.
If you are ordering several items and would like to see if you can get a better shipping rate please contact us before you buy. Etsy will only allow us a base rate and a ship with rate so we do our best to estimate being we don't know what combination of items you may select. If we can get all of your items into a base rate box we can post a private listing for you with the adjusted shipping. We will contact you with the new total and if it meets your approval we will post your listing.
We will happily ship straight to a giftee as well as include a personal note as requested, just send us the info in the note to seller box at checkout.
We cannot be responsible for the actions of the US Postal Service or any post overseas. If a problem arises contact us and we will work with you. While packages generally arrive MUCH sooner, we allow the post office up to 2 weeks for Domestic delivery & up to 4-5 weeks for International delivery before resending/refunding for non delivery. Thank you for your understanding. The postal service is a fickle being.
Refunds and Exchanges
Please contact us right away if you have any problems with an item you receive from tdpo unlimited. We offer refunds / exchanges within 1 week of arrival to you for unopened merchandise (except custom orders). Opened merchandise and custom orders can be exchanged for the same item within 1 week of arrival to you if the item does not meet your approval. Your satisfaction is very important to us. We strive to use the best quality ingredients to make your products.
Additional Policies and FAQs
All products are created in a smoke-free, pet-free environment!
Last Updated May 10, 2013