TenCandles

Custom Soy Candles

TenCandles is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

TenCandles is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on November 27, 2012
Welcome to Ten Candles!

Custom candles are my specialty, so if you have something in mind, please contact me! I'll be happy to make it for you.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I do not offer refunds at this time. However I will replace the item if it arrives damaged, and is shipped back to me first. I will pay for the shipping to return the item. Upon receiving the damaged item and inspecting it, I will re-make and re-ship the new item. I do not replace items which have a confirmed delivery, but are not received. In that case, I will do everything in my power to figure out what happened and/or file an insurance claim.
Payment
I accept payment via Direct Checkout and PayPal. Cancellations must be made within 24 hours from the time you placed the order.
Shipping
PLEASE GET YOUR CHRISTMAS 2012 ORDERS IN BY DECEMBER 12 IN ORDER TO RECEIVE THEM IN TIME FOR CHRISTMAS!

If you order multiple candles in a large quantity - 5 or more - OR multiple large sized candles, you can expect the estimated delivery date to be altered slightly. These handmade candles take a lot of work and must go through several processes in order to reach their final state. Large candles take especially long to cool, because of the volume of hot wax.

FedEx, USPS, or UPS will be used depending on the item. Orders will be processed, produced, and shipped within the time specified for each product. Ready-made items will ship faster.
Additional policies and FAQs
I offer custom orders, so please contact me if you have any questions or requests. I'm always adding new products and features, so keep an eye out!